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Knowledge Base/Features/Caller/Can I receive inbound...

Can I receive inbound calls using the Caller feature?

BF
Breandan Flood, January 19, 2023
Note: As of October 6, 2022, Caller is no longer available for new customers. Please note that Professional/Enterprise users who signed up or upgraded before that date can still use it.

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Pipedrive's Caller feature can only be used to initiate outbound calls from within Pipedrive.

When configuring the feature, you first have to confirm a phone number that will feature on the caller ID of the person you're calling.
This allows your customers to know where to call you back. Any inbound calls will not go to Pipedrive, but instead to the number you provided during the Caller configuration.

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