Knowledge Base

Calling outcomes

You can use this section to create, rename or delete custom outcomes. You can also enable or disable any call outcome for your company’s use.

• To disable the use of a particular outcome, slide the toggle to the left of the outcome from green to grey. If disabled, a call outcome will be retained on existing calls but won’t appear as an option on new calls.
• To add an outcome, click “ADD CALL OUTCOME” at the bottom of this section.
• To rename a custom outcome, hover over the outcome, click the pencil icon, write the new name into the text box, and hit “Save”.
• To delete a custom outcome, hover over the outcome and click “Delete”.
  

Call recording

Recording outgoing sales calls is a good way to ensure that you do not lose any important details and help maintain call consistency and quality from your team.

These options allow you to:

• Enable or disable call recording
• Enforce call recording for all users
• Give users the option to download call recordings

Any recorded calls can be played or downloaded from the detail view of the relevant deal or contact. There are no storage limits or expiration dates for stored recordings.

Users

In the users section, admin users can invite regular users to connect their phone numbers to Caller. You can also see which users are already connected and restrict access if needed.

Admin users will always have Caller enabled by default. Regular users will have an Add button next to their name until you invite them to use Caller. Once invited, a user will appear as either “Not connected” or “Connected”.

• To invite a regular user to connect their number, click “Add” to send your user an email prompting them to connect their number.
• To view which numbers a user has connected, hover over their name and click the gear icon.
• To revoke Caller access to a specific user, hover over the user’s name, click on the trash can icon > Remove.

Personal

Regular users and admin users can use this section to adjust their personal calling method and connect or disconnect their phone number to Caller.

Default calling method

You can adjust the callto method Pipedrive uses when one clicks on a phone number in the web app. For companies using Caller, this defaults to default “callto” handler method. The syntax associated with Pipedrive Caller method is callto:[number]. You can learn more about call syntax in this article.

Connected numbers

Connecting your mobile or landline number under the connected numbers section allows you to use the Caller and is the number that the person you are calling will see on their caller ID. Any calls you make from a connected number will still come from Pipedrive, however, so you don’t need to worry about incurring any costs from your phone provider.

To connect your number, click “Connect your number to Caller”, select your country, enter your phone number and click “Receive a validation call”.

The number you entered will then receive a validation call. Once you answer, your Pipedrive web app will display a validation code for you to enter via the dial pad on your phone.

Once you have entered the code onto your phone's dial pad successfully, your Pipedrive web app will display a success message indicating that you're ready to call from Pipedrive.