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Is recording calls using Caller GDPR compliant?

Jenny Takahara, January 5, 2024
Note: Starting October 6, 2022, the Caller feature is no longer available for new customers. For customers on the Professional, Power or Enterprise billing plan (who signed up or upgraded before October 6, 2022) the Caller feature is being removed in phases leading up to December 31, 2023. After this date, Caller will no longer be available.

Explore over 30 calling integrations on our Marketplace for alternative solutions to Caller.

Pipedrive's Caller feature was designed with GDPR compliance in mind. For this reason, even when Automatically record all calls is enabled, you still have to opt-in to create a call recording at the outset of a call.

By designing the feature this way, Pipedrive gives you control of what data you gather so you can only gather data which is necessary, and only retain it for as long as is needed, ensuring that you remain compliant with GDPR regulation.

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