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Support Center

Why are my emails not automatically linked to my deals?

Received emails will be automatically linked with the person contact in Pipedrive associated with that email address.

If that contact person has only one deal open, then that email will automatically be associated with that one open deal.
However, if the contact has more than one open deal, Pipedrive cannot know which deal that email is referencing, and you will be prompted in the Mail tab to choose the appropriate deal.