Whenever you click an e-mail address in Pipedrive (or any mailto link), a command is sent to your browser to begin composing an email to that person using your web browser's default e-mail client. For many people, this will be Outlook or Apple Mail, but what if you want to use Gmail?
Chrome: How to Set Gmail as Your Default Email Client
1: Open Gmail in Chrome and click the Protocol Handler icon in your browser's address bar. If you don't see this icon, skip ahead to step 3.
2: When prompted to Allow Gmail to open all email links?, select Allow, and click Done. Then you're done! Skip steps 3-5.
3: If you were unable to see the Protocol Handler icon , click the Chrome menu icon in the top right corner of your browser, and choose Settings.
4: Click the Show Advanced Settings link at the bottom of the screen. Then click the Content Settings button under the Privacy header.
5: In the pop-up window, scroll down to the Handlers section and click the Manage Handlers button. Then select Gmail from the mailto dropdown, click Done.
Firefox: How to Set Gmail as Your Default Email Client
1: In the top left corner of your Firefox browser, click the Firefox menu button. Then choose Options.
2: Click the Applications tab, type "mailto" into the search bar, and click the drop-down arrow next to the Action column. Select Use Gmail, click OK, and you're done!
Internet Explorer: How to Set Gmail as Your Default Email Client
2: Once installed, click the wrench icon at the top right corner of your Internet Explorer browser to open the Toolbar Options window. Scroll down to the Web-browsing tools section, select Use Gmail for 'Mail To' links," and click Save. Now you're good to go!
Safari: How to Set Gmail as Your Default Email Client
1: Click here to download Google's Mailto Extension for Safari. Click the arrow at the top right of your Safari browser, click the download, and click Install in the pop-up window.
2: Select Gmail from the list of options.
3: Restart your browser, and you're all set!
How to automatically compose e-mails in a separate tab
Whenever you click an e-mail address in Pipedrive, a new composition is opened in the same window. What if you'd rather have a new e-mail be composed in a separate tab so that you don't have to click back or find your place in Pipedrive again?
To set this up, navigate to Settings > Personal > User Interface. From there, you'll find the option to Open email links in a new tab. You're done!