<div class="support-note primary">
<strong>Note: </strong>This feature is only available on Advanced and higher plans.</div>
<p style="text-align: justify">The Smart Contact Data feature finds publicly available information associated with a customer’s email address or email domain and drops it right at your fingertips.<br></p>
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/1gX8KBniVdUhLp9pJk3cfe.jpg" alt=""></figure>
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<h2 style="text-align: justify">Where to find it <br></h2>
<div class="support-note success primary"><strong>Note:</strong> This action is only available to users with account settings permission enabled.<br></div>
<p style="text-align: justify">Go to <strong>Tools and apps &gt; <a href="https://app.pipedrive.com/settings/smart_contact_data" target="_blank" rel="noreferrer noopener">Smart Contact Data</a></strong> in your Pipedrive account and turn the feature on.</p>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/smart%20contact%201.jpg" alt=""></figure>
<p style="text-align: justify">Once enabled, opening the detail view of a person or organization in your Pipedrive account also displays a Smart Contact Data info section.</p><figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/smart%20contact%206.jpg" alt=""></figure>
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<h2 style="text-align: justify">How it works</h2>
<div style="text-align: justify" class="support-note success primary"><strong>Note: </strong>A contact must have an email address in order to search for smart contact data.<br></div>
<p style="text-align: justify">To check for information associated with a person’s email address or an organization’s email domain, click the “<strong>Smart Data Search</strong>” button in the detail view sidebar. </p>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/smart%20contact%202.jpg" alt=""></figure>
<p style="text-align: justify">Once Pipedrive has pulled together all of that information, you can see it in the Smart Contact Data<strong> </strong>info section.</p>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/smart%20contact%203.jpg" alt=""></figure>
<p style="text-align: justify">If you think the information is out-of-date, double-check the email address associated with a contact and click “<strong>Refresh data</strong>” to look for updated information.</p><div class="support-note success primary"><strong>Note: </strong>Retrieving smart contact data for an organization uses the domain of the first person linked to that organization.<br></div>

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<h2 style="text-align: justify">Smart Contact Data and the GDPR </h2>
<div style="text-align: justify" class="support-note success primary"><strong>Note: </strong>Smart Contact Data is opt-in, and Pipedrive only automatically stores or uses smart contact data beyond what’s necessary for performance purposes. </div>
<p style="text-align: justify">In terms of the GDPR, Pipedrive is the data processor, and you (the user) are the data controller responsible for how data is used and stored.</p>
<p style="text-align: justify">As the data controller, when it comes to the GDPR you must make sure that you’re compliant with the GDPR and other data storage regulations.</p>

Knowledge Base

Smart Contact Data

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