eSignatures FAQ

Jenny Takahara, May 6, 2021
Note: This feature is only available on our Professional and Enterprise plans, as well as users trialing these plans with valid billing details entered.

What is an electronic signature?

The US Federal ESIGN Act defines an "electronic signature" as an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record. Electronic signatures have been used for electronically signing offer letters, sales contracts, permission slips, rental/lease agreements, liability waivers, financial documents, etc. They are legally enforceable in most business and personal transactions in almost every country in the world.

An electronic signature, as defined under the European Union eIDAS act (No 910/2014 on electronic identification and trust services for electronic transactions in the internal market), covers the broad category of all electronic signatures, including “data in electronic form which is attached to or logically associated with other data in electronic form and which is used by the signatory to sign.”

The basic digital signature offered by Pipedrive's eSignature feature represents a subtype of the electronic signature with some advanced security characteristics.

A basic digital signature uses PKI (Public Key Infrastructure). Crucial characteristics of the basic electronic signature are the following:

  • Digital certificate issued by a third party (Ensured)
  • Asymmetric or public-key encryption
  • IP Address capture
  • Two-step verification for signers and signatories

Are eSignatures legally binding?

ESIGN and UETA compliant, whenever there are consent and intent, digital signatures are legally binding in the European Union, UK, United States, Canada and other countries. Please check-in with the legislation of your country for more details.

Is the eSignatures feature suitable for my sales team?

With the eSignatures feature, you can easily replicate the success of your existing tools (e.g. top business cloud storage solutions like Google Drive, Microsoft OneDrive, or SharePoint), or digitalize the processes that are especially relevant for teams that have to stay away from physical offices due to restrictions.

The eSignatures feature will allow your team to focus more on sales and stop worrying about whether the customers are having printing equipment and their disposal. Storing the signed document in a deal will make it easier for the deal owner and followers to access it quickly.

What is the Reasonable Use Policy?

Pipedrive will closely monitor the usage of eSignatures. If we notice that the service is used for reselling or abused in any other way, we reserve the right to prevent or stop any use of services that appears to be abusive or is unduly burdensome.

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