Knowledge Base

How can I replace users in my Pipedrive company account?

Jenny Takahara, January 23, 2024
Note: This action is only available to users with account settings access.

When an existing Pipedrive user switches to another team or leaves the company, you may want to replace them with a new user.

For security purposes, the best way to do this would be to deactivate the old user so they no longer have access and then add a new user to your Pipedrive account.

You can do both by going to Manage users and then, after clicking on “...” next to the user you’d like to deactivate, select Deactivate”.

To add a new user, click on “+” on the right-hand side to add a new user to your account.

What if I want to transfer data from the deactivated user to the new user?

Once you deactivate a user, you may find that this user had owned deals or contacts that now need to be reassigned to the new user or another active user. You can easily reassign the items by following this article. Transferring data in this way will allow you to choose exactly what needs to be reassigned and prevent any confidential information from being shared.

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