Archiving and deleting emails
To delete or archive an email, select the email thread in your Pipedrive inbox and click on the “Delete” or “Archive” button that appears at the top of the screen.
You can also delete or archive your emails in bulk by checking the boxes next to the threads you want to update directly in the inbox.
Deleted emails in Pipedrive
Once an email is deleted, it will no longer be visible in the detail view of any of its linked deals or contacts. This is because the information shown on detail views is drawn from emails that currently exist in your Pipedrive account.
To automatically delete emails from your email client when deleting from Pipedrive, you can toggle on the option after going to Personal preferences > Email sync > General settings.
When you delete emails from your external email, the client will delete emails in Pipedrive as well. Deleting emails from Pipedrive will move emails to the trash folder in your external email client.
Archived emails in Pipedrive
An archived email will remain on the detail views of any linked deals or contacts. Archiving emails is a good option if you don’t want to see the email thread in your inbox but still want it to remain in Pipedrive.
If you want to automatically archive emails in your email client when archiving in Pipedrive, you can toggle on the option after going to Personal preferences > Email sync > General settings.
We recommend following our email sync troubleshooting guide if you’re having issues syncing archived or deleted emails.
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