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How are emails threaded in Pipedrive?

Jenny Takahara, September 2, 2022
Note: The email sync feature is one of the many useful features of Pipedrive's Advanced, Professional and Enterprise plans. To learn how to switch plans, check out our guide to that process here.

Email threads
are Pipedrive's way of showing you the full email conversation you have had with specific participants. If you have email sync enabled, when an email is composed by replying to or forwarding a previous message, it will always be threaded together with the original email.

Note: To ensure this works smoothly and as intended, we highly recommend you send emails from within the Pipedrive app using email sync.

And once emails have been threaded together, they can only be linked to one deal and contact person.

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