How do I open my browser console?
When working with Pipedrive support, you may be asked for screenshots of your browser console and network information for future troubleshooting. We have provided some information on how to retrieve the correct information necessary to facilitate this process.
Browser console information
The browser console will provide information on any webpage errors that may not have been seen on the Pipedrive end.
To open up the browser console on most browsers, you can:
- Right-click your mouse
- Click on "Inspect/Inspect Element"
- Click on "Console"
When taking the browser console screenshot, include any error messages you see in red. Pipedrive doesn’t provide source maps (console warnings in yellow), so please hide them.
For additional information on how to open your browser console, click here.
Browser network information
The browser network information will provide essential information on any internet connection issues that may be causing the errors.
To open up your network tab on most browsers you can:
- Right-click your mouse
- Click on "Inspect/Inspect Element"
- Click on "Network"
After switching to the Network tab, reload the page to record the network activity in the network log before taking the screenshot.
When taking a screenshot of the browser network tab, please make sure to capture any errors that you may see.
Was this article helpful?
Yes
No