Knowledge Base

Prospector is an outbound lead generation tool that will allow you to search for and gather high-quality leads based on set criteria.

After entering a search query, Prospector will display all organizations and contacts that match your requirements. You can then choose to add these potential leads to your Leads Inbox to start engaging with them right away.

All users can search for leads with Prospector, however, admin users will need to give permission for regular users to be able to add Prospector leads to the Leads Inbox. Only admin users can purchase more lead credits in the account.

Using Prospector

To open Prospector, go to your Leads > Prospector.

When you open Prospector from the leads section of your account, you will have a clear filter to add conditions in order to search for specific leads.

You can search for both person or organization fields such as the organization industry, name, or country, as well as the person's job title, seniority, or full name.

After specifying your desired search conditions, click "Search" in the bottom right-hand corner. The best practice is to choose your search conditions based on your Ideal customer persona. A list of potential leads will appear for you to look through.

At the top of the page, you will see your selected search criteria with the option to Edit or Save your criteria as a custom filter.

Below is information about your credit balance and also an option to choose between People view and Organizations view.

Organizations view is for choosing your leads one by one, meaning there are no bulk actions available. To get more detailed information on your lead results, click on the organization's name. The available contact people will appear once the organization's information is expanded.

People view displays available contact people matching your search criteria directly in a list and you have an option to add leads one by one but also in bulk. Just select more rows or select all and "Add leads".

After clicking on an organization, you will see the organization details with a description of the organization, as well as extra details and clickable web links for you to gain more information on the potential lead.

Before choosing to add a specific lead to your Leads Inbox, you can see icons representing what contact information you will receive such as a phone number, email address, LinkedIn profile, or previous job positions.

Adding leads to your account

To add a lead and reveal the person's name and detailed information with the organization details expanded, click on "+ Lead" on a contact person.

You will then see all of the data we have for this contact person and have the option to View lead.

Regular users will be able to view leads, but in order for them to be able to add leads, an admin user in the account will need to enable the Add Prospector leads permission to users in the given permission set.

Once you have clicked on the "+ Lead" button, that contact will be added to your Leads Inbox. From there, you will see additional information on your lead. You can also add more details that you have gathered, and add notes to the lead profile.

You can also create an activity with your lead or convert your lead to a deal at the bottom of the page.

How does Prospector avoid duplicates?

In order for you to avoid adding leads that are duplicates of contacts in your Pipedrive account already, we have a duplicate checker.

Organizations

If you click on a lead, Prospector will check the organization name against your Pipedrive contact organizations displaying a warning sign if you have a contact in Pipedrive with the same name as the organization. In the organization details section, you will see a warning notifying you that Similar organizations exist in your contact base. This allows you to easily open up similar organizations to browse through your existing deals and contact people.

If you click "Review", the possible duplicate organization name and address are displayed. You can decide whether or not you believe it is a duplicate and choose to link the organizations together – adding the information to your contact data in Pipedrive – or you can also choose not to link the organizations – keeping the contact and lead organizations separate.

Contact people or leads

Prospector also runs a duplicate check once you click on "+ Lead". When checking for duplicate leads, we search for the lead title and the lead's person name in your Leads Inbox.

For contact people in your Pipedrive account, the duplicate search is based on the contact person's name.

When possible duplicates are found, there is a pop-up message notifying you to check the leads to make sure they are not duplicates.

When you click on the possible duplicate, their information is opened in a new tab for you to review the details and make sure it is not a duplicate. Then you can choose whether to Proceed with adding lead or click "Cancel" to stop the process.

How can I add more credits?

If you use all of your credits and wish to add more, you can purchase these separately. Any admin user can click on the leads counter, followed by the information button (i).

You will then have the option to choose the number of credits wanted. Click "Select package" on the option you would like to purchase. You will then have the option to choose between adding more credits to your subscription on a recurring basis or via one-time packages. Click "Purchase credits" when you have selected the option you prefer.

You will then be directed to a billing page where you can review the purchase, and confirm. Learn more about adding credits here.

Reporting inaccurate leads

If you happen to notice that you have an inaccurate lead – for example, if the phone number is disconnected or the email address is no longer active – you should report this to our team for an investigation to get your lead credit back.

There are two methods you can use to report an inaccurate lead. One is to open the lead in question, then in the lead details click on the three dots (...) and select "Report inaccurate lead".

The other place you can find this option is in the Prospector person list:

You will be prompted to fill out a form describing the inaccuracies of the lead, as well as additional details if you would like to give some more information.

After sending your report, the information you have been provided will be sent for review by our team. Please be aware that this process can take a few days. As soon as our team has reviewed your lead, we will reach out to you directly with any feedback on your case and whether or not the lead was deemed inaccurate.