Knowledge Base

Security: locked out of account after failed login attempts

Jenny Takahara, November 18, 2022

If you enter the wrong password three times in a row while logging in to your Pipedrive account, you will be locked out of your account. This is to ensure that your login process is protected against external threats.


When you are locked out, you will be automatically sent an email to unlock your account. Once you unlock your account through the email, you can log in to your account using your email and password again. If you don't remember your password, we recommend resetting your password.

Note: If you are not able to access your email, you will be locked out of your account for 24 hours. Once the 24 hours are over, you can try to log in to your account again.
Note: If you received this email without attempting to log in to your Pipedrive account, you should reach out to our team right away.

Security dashboard

If you are on the Professional or Enterprise plans, you will be able to see login attempts in the security dashboard. To see when users have failed to log in three times in a row, go to your Audit log tab.

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