Knowledge Base

Security: locked out of account after failed login attempts

Jenny Takahara, November 2, 2023

If you enter the wrong password three times in a row while logging in to your Pipedrive account, you’ll be locked out of your account. This is to ensure your login process is protected against external threats.

When you're locked out, you’re automatically sent an email to unlock your account. Once you unlock your account through the email, you can log in to your account using your email and password again. If you don’t remember your password, we recommend resetting your password.

Note: If you can’t access your email, you’ll be locked out of your account for 24 hours. After that, you can try to log in again.
Note: If you received this email without attempting to log in to your Pipedrive account, you should reach out to our team right away.

Security dashboard

On Enterprise plans, you’ll be able to see when a user has unlocked their account by going to security center > Dashboard > Audit log.

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