Knowledge Base

Viewing the raw source of my emails in Pipedrive

JT
Jenny Takahara, June 13, 2022

Occasionally, we may need you to send the raw source of an email to help with troubleshooting email issues. This information doesn't come from Pipedrive, but from your email provider. Below, you'll find instructions for the most common providers – Gmail and Outlook.

To find your raw source information for an email within Gmail, open the email in question and click on the downward arrow for your available options. From there, click "Show original" to see the raw source information of that email.

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To find your raw source information for an email in Outlook, right-click on the email. From there, click "View source" to see the raw source information in a separate window.

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