Occasionally, we may need you to send the raw source of an email to help with troubleshooting email issues. This information doesn't come from Pipedrive, but from your email provider. Below, you'll find instructions for the most common providers — Gmail and Outlook.
To find your raw source information for an email within Gmail, open the email in question, and click on the downward arrow for your available options. From there, click Show original to see the raw source information of that email.
To find your raw source information for an email in Outlook, and right-click on the email. From there, click View source to see the raw source information in a separate window.