What if Pipedrive Support is not available in the app?
If you can’t see the ”Chat with us” button in the help center, it’s likely caused by the privacy settings in your browser.
Some browsers – such as Chrome and Firefox in private browsing mode – have privacy modes, as well as some browser extensions such as uBlock, Ghostery, AdBlock and NoScript that may prevent chat from loading.
This means, you’re unable to get in touch with the app, which means we can’t provide you with the best support possible.
To access the in-app chat, either allow Pipedrive pop-ups in your browser or use a browser that doesn’t have privacy mode enabled by default.
If you do this and clear your browser’s cache and cookies, and are still unable to see the ”Chat with us” button, please get in touch via email to [email protected] explaining your issue and we’ll do our best to get back to you as soon as possible.
You can learn more about the hours and support we provide in our Contact us page.
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