Knowledge Base

Why are emails that I've sent or received not in the list view of activities?

Jenny Takahara, November 2, 2023

In Pipedrive, emails are separate from “email-type” activities.

You can create an activity and assign it the activity type “email.” These are used to manage future email tasks, so you don’t forget about your correspondence with a customer.

However, email-type activities are not linked to emails sent or received using email sync.

Note: If you want your email-type activities count to reflect your email count, create an email-type activity for each email received or sent.
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