Why are my Bcc'd emails not arriving in Pipedrive?
If you’re not receiving your Bcc’d emails in Pipedrive, those emails might be coming from an address your Pipedrive company account doesn’t recognize.
For an email to be synced with Pipedrive using Smart Bcc, it must be sent from either:
- Your Pipedrive login email
- An alternative email address
Adding an alternative email address for Smart Bcc
To add an alternative email address, go to company settings > Email sync > Smart Bcc and add your email under Smart Bcc emails are accepted from.
You’ll be sent a verification email, and the link in that email needs to be clicked in order to verify that you own and operate that email address.
After that, the email can be used for Smart Bcc.