When working with Pipedrive support, you may be asked for screenshots of your browser console and network information for future troubleshooting. We’ve provided some information on how to retrieve the correct information necessary to facilitate this process.
Browser Console Information
The browser console information will provide information on any webpage errors that may not have been seen on the Pipedrive end.
To open up the browser console on most browsers, you can right click your mouse > click on Inspect/Inspect Element > Console. For additional information on how to open your browser console, click here.
When taking the screenshot of the browser console, make sure to include any error messages you see.
Browser Network Information
The browser Network information will provide information on any internet connection issues that may be causing the errors. You can open up the console on most browsers by right-clicking your mouse > clicking on Inspect/Inspect Element > Network.
After switching to the Network tab, reload the page again to record the Network activity in the Network log before taking the screenshot.
When taking a screenshot of the browser network tab, make sure to capture any errors that you may see.