Sync multiple email accounts
Syncing multiple email accounts helps you keep all communication in one place, even if you work across roles, teams or customer segments.
How many accounts can I sync
The number of accounts you can sync depends on your Pipedrive plan:
Pipedrive plan | Number of accounts | Account types |
Growth | One | Personal account |
Premium | Three | Personal account Team account |
Ultimate | Five | Personal account Team account |
How to add another email account
Open the account menu in the top-right corner and go to Personal preferences > Email sync.
Click ”+ Email account“ to add another email account.
After connecting the email account, choose whether to sync it as a personal account or a team account.
Set your initial visibility, sharing, and sync settings. Once ready, click “Start sync”.
After setup, all synced accounts appear on the email sync settings page.
Default email account
Your default email account is the primary account Pipedrive uses to send emails, including emails sent through automations. It also appears first when composing emails in your Sales Inbox or item detail views.
To change the default account, go to Personal preferences > Email sync, select an account and enable “Default email account”.
Once set, this account appears first when composing emails in Pipedrive. To switch the sender, click the from field, then choose another synced account.
View conversations from multiple accounts
After syncing, all connected accounts appear in Sales Inbox.
Select “Inbox” to see emails from all accounts in one view or choose a specific account to filter the list.
This setup keeps communication organized while giving you full control over how you send and view emails.
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