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Set up
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Two-way Sync
One-way Sync

Calendar Sync

JT
Jenny Takahara, March 28, 2022

It is always important to keep track of all of your upcoming tasks, whether business or personal. Having several calendars runs the risk of double-booking or missing appointments, leaving you looking unprofessional or losing important deals.

To prevent this, Pipedrive suggests syncing your Pipedrive account to your preferred calendar system — Google, Exchange, Outlook, or Office — to bring your worlds together using Pipedrive's Calendar Sync.

Note: Each user's calendar sync will only sync activities owned by that user in Pipedrive.

Set up

To enable the Calendar Sync, go to Personal preferences > Calendar Sync and click Add new account.

From there, provide the email address of the calendar account you wish to sync and that account's password credentials.

If you encounter any problems with your Calendar Sync, please review our Troubleshooting guide.

Note: In order for another user, admin or regular, to have visibility of your activity, they will need visibility of all of the activity’s linked items.

Settings

When syncing your calendar and Pipedrive together, you can choose several options based on how you wish for Pipedrive and your calendar to interact, like which calendar you wish to sync (if you have several) and which type of sync you wish to initiate.

Note: There is no way to create recurring activities in Pipedrive right now. Recurring activities synced over from your provider cannot be edited in Pipedrive. Recurring activities deleted from the provider side will not be deleted in Pipedrive.

You will also be given the option to choose if the deal and contacts info should be included in your activities.


Two-way Sync

When two-way sync is selected, activities created in Pipedrive will be synced over to the linked calendar. When events are created in that linked calendar, activities will be created in Pipedrive. Edits made to either of these items will update the linked Pipedrive activity or calendar event.

When choosing Save calendar events to Pipedrive as, this refers to the events in your synced calendar that come over to Pipedrive and the activity type they will have. This will only appear when the Two-way Sync option is selected as the sync type.


One-way Sync

When one-way sync is selected, activities created in Pipedrive will be synced over to the linked calendar. However, when events are created in that linked calendar, they will not create activities in Pipedrive. Any changes made in the linked calendar to any events created by activities in Pipedrive will still update that activity in Pipedrive.

They may be any of the default activity types — call, meeting, task, deadline, email, lunch — or any of the custom activity types created for the company account. Learn more about activities and custom activity types in this article.

When choosing Sync these Pipedrive activities to calendar, choose which of the Pipedrive activity types you wish to be synced to your associated calendar.

If you wish to keep any activities from being synced over to your calendar, we suggest unselecting the relevant activity types.

Any changes made to these options — like changing which Pipedrive activities are synced — will be saved automatically in Pipedrive.

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