<div class="support-note success primary">Note: This integration is built by Aircall. For any feedback, please contact Aircall directly.</div>
<div class="support-note success primary">Note: Only admin users can set up the <a href="https://www.pipedrive.com/marketplace/app/aircall/9e22c78e800871e6" target="_blank" rel="noreferrer noopener">Aircall integration</a> in a Pipedrive company account. </div>
Aircall can be used to set up and manage phone operations for your company, and <a href="https://www.pipedrive.com/marketplace/app/aircall/9e22c78e800871e6" target="_blank" rel="noreferrer noopener">Aircall integration</a> lets you make phone calls from Pipedrive using Aircall’s functions, so you can stay productive without switching back and forth.
This integration logs all inbound/outbound calls and voicemails as activities in Pipedrive and automatically generates new Pipedrive contacts whenever you call a phone number that does not match an existing contact phone number in your Pipedrive database.
<hr>
<h2 style="text-align: justify">Installing the integration</h2>
<div class="support-note success primary">Note: To install the Aircall integration through Pipedrive’s Marketplace, check out <a href="https://www.pipedrive.com/en/marketplace/app/aircall/9e22c78e800871e6" target="_blank" rel="noreferrer noopener">this page. </a></div>
First, you need an Aircall account. To create one:
<ul>
<li>Go to the <a href="https://aircall.io/" target="_blank" rel="noreferrer noopener">Aircall website</a>.</li>
<li>Register for a new account by providing an email address.</li>
<li>Confirm your new account via email at the provided email address.</li>
<li>Add a company phone number in the Aircall web app.</li></ul>
Once your account is registered, you can connect Aircall to Pipedrive.
<ul>
<li>Follow <a href="https://aircall.io/call-center-software-integrations/pipedrive/" target="_blank" rel="noreferrer noopener">this link</a> to connect your Aircall account to Pipedrive</li>
<li>Click Connect &gt; Install integration</li>
<li>Select your desired phone number, your Pipedrive URL and Pipedrive <a href="https://support.pipedrive.com/hc/en/articles/207344545-How-can-I-find-my-personal-API-key-" target="_blank" rel="noreferrer noopener">API token</a> when prompted.</li>
<li>Confirm that Pipedrive is now displayed as an active integration.</li>
</ul>
<hr>
<h2 style="text-align: justify">Setting up the integration</h2>
To set up a click-to-dial system in Pipedrive:
<ul><li>Open the account menu on the top right and go to Tools and apps &gt; Phone calls &gt; <a href="https://app.pipedrive.com/settings/caller" target="_blank" rel="noreferrer noopener">Personal</a> </li><li>Set up the default calling method to “web+aircall:[number]“, as shown below</li><li>Click “Save settings“ </li></ul>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Aircall.png" alt=""></figure>
When you click on a phone number in Pipedrive, you’ll be prompted by your browser to allow Aircall to be your default calling program.
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2019-06-06_at_2.11.41_PM.png" alt="Screen_Shot_2019-06-06_at_2.11.41_PM.png" width="400" height="120"></figure>
Once you confirm, you can make calls seamlessly in Pipedrive with Aircall.
<hr>
<h2 style="text-align: justify">Additional features</h2>
<div class="support-note success primary">Note: For an overview of Aircall’s capabilities in Pipedrive, check out <a href="https://support.aircall.io/hc/en-gb/articles/10375353781149-How-Does-the-Pipedrive-Integration-Work-" target="_blank" rel="noreferrer noopener">this article. </a></div>
The integration also lets you log phone calls as completed or in-progress activities in Pipedrive. 
If you click on the Pipedrive Integration in the Aircall web app, you can set the <a href="https://support.pipedrive.com/article/activities" target="_blank" rel="noreferrer noopener">type of activities</a> you want each type of call to create. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2019-06-06_at_4.18.58_PM.png" alt="Screen_Shot_2019-06-06_at_4.18.58_PM.png" width="699" height="256"></figure>
Inviting team members 
You can invite your Pipedrive users to the same Aircall account and let everyone in your company use Aircall to receive and make phone calls. 
To invite additional users to Aircall:
<ul><li>Go to the Teams section in Aircall </li><li>Click on “Create Team or User”</li></ul>
These users will be sent an email and be prompted to install the <a href="https://aircall.io/download" target="_blank" rel="noreferrer noopener">Aircall desktop app</a> to start receiving and making phone calls using your company phone number.

Marketplace integration: Aircall

<div class="support-note success primary">Note: This feature is only available on Advanced and higher plans.</div>
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/zWVSZJUy5pwTTvjVeWJpFN.jpg" alt=""></figure>
Pipedrive's integration with Microsoft Teams will allow you to send real-time updates from Pipedrive to Microsoft Teams using the <a href="https://support.pipedrive.com/article/workflow-automation" target="_blank" rel="noreferrer noopener">Automations</a> feature, so your team can stay informed even if they’re not Pipedrive users.
With the integration, you can send either personal or channel messages based on updates to your deals, contact organizations, or contact people. 
The integration will also allow you to schedule video meetings right from your activity view.
Learn more about <a href="https://www.pipedrive.com/en/features/workflow-automation">workflow automation</a>.
<hr>
<h2 style="text-align: justify">
<a name="setting-up-the-integration"></a>Setting up the integration</h2>
You can install the integration by going to Tools and apps &gt; <a href="https://app.pipedrive.com/settings/messaging_integrations" target="_blank" rel="noreferrer noopener">Microsoft Teams</a> and clicking ”Connect now”.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202024-04-15%20at%2018.09.29.png" alt=""></figure>
You can also install the integration from the <code>Schedule an activity</code> prompt.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202024-04-19%20at%2011.26.44.png" alt=""></figure>
As an alternative, you can also install the integration directly from our <a href="https://marketplace.pipedrive.com/app/microsoft-teams/23b45cfa6522e8d5" target="_blank" rel="noreferrer noopener">Marketplace page</a>. 
You’ll be prompted to open the Microsoft Teams app on your device, but you can also connect directly from the web app. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-12-02_at_19.24.02.png" alt="Screen_Shot_2020-12-02_at_19.24.02.png" width="700" height="470"></figure>
You’ll then have to add Pipedrive as an app in your Microsoft Teams account. The integration will allow you to send notifications to direct messages or to team channels.
If you want to send notifications to a specific team’s channel, you’ll need to select the team by clicking on “Add to a team”. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-12-03_at_6.20.17_PM.png" alt="Screen_Shot_2020-12-03_at_6.20.17_PM.png"></figure>
You’ll see a message from the Pipedrive bot, displaying the option to Connect Pipedrive. Once you select this, you’ll be prompted to Allow and Install the Pipedrive app. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Connect_PD.png" alt="Connect_PD.png" width="399" height="388"></figure>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-07-14_at_11.48.46.png" alt="Screenshot_2020-07-14_at_11.48.46.png" width="599" height="911"></figure>
Once you click Allow and Install, a unique code will be generated for you. Copy this code and enter it into the Pipedrive channel in Microsoft Teams to complete your setup.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-07-14_at_11.48.12.png" alt="Screenshot_2020-07-14_at_11.48.12.png" width="601" height="665"></figure>
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-07-14_at_12.00.03.png" alt="Screenshot_2020-07-14_at_12.00.03.png"></figure>
Your setup is now complete, and you can begin using Pipedrive’s Microsoft Teams integration.
<hr>
<h2 style="text-align: justify">
<a name="sending-notifications-to-microsoft-teams"></a>Sending notifications to Microsoft Teams</h2>
<div class="support-note primary">
Note: Real-time updates are only available to users on the Advanced and higher plans. </div>
To start creating a workflow automation that will send notifications to team channels, you’ll need to first go to the channel you wish to send your message, and follow these steps: 
<ul><li>Type @pipedrive</li><li>Click on “What can I do?”</li><li>Click on “link“</li><li>Send the message</li><li>A message should appear informing that the app was successfully linked </li></ul>
This will link your Pipedrive account to that particular channel.
<figure><img src="https://kb-cms.pipedriveassets.com/31730_PipedriveLink.gif" alt=""></figure>
You can then set up the notification in workflow automation. You can send the notification as a direct message or to a channel. In your workflow automation, select Microsoft Teams &gt; Send channel a message or “Send direct message”. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-12-03_at_6.41.22_PM.png" alt="Screen_Shot_2020-12-03_at_6.41.22_PM.png" width="599" height="473"></figure>
Notifications sent as a direct message will appear in the Pipedrive bot window.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-12-02_at_20.02.38.png" alt="Screen_Shot_2020-12-02_at_20.02.38.png" width="403" height="106"></figure>
You can learn more about the workflow automation feature in <a href="https://support.pipedrive.com/en/article/workflow-automation" target="_blank" rel="noreferrer noopener">this article</a>. 
<hr>
<h2 style="text-align: justify">
<a name="schedule-video-meetings"></a>Schedule video meetings</h2>
You can also schedule Microsoft Teams video meetings directly from your activity view in Pipedrive. To make an activity, create an activity and click on "Make it a Teams meeting" next to the video icon. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-12-03_at_1.28.52_PM.png" alt="Screen_Shot_2020-12-03_at_1.28.52_PM.png" width="600" height="384"></figure>
The activity’s location and description will automatically be populated to include the meeting link and invite. 
<div class="support-note warning">Note: Active calendar sync is required to send activity invites. Learn how to sync your calendar <a href="https://support.pipedrive.com/article/calendar-sync" target="_blank" rel="noreferrer noopener">in this article</a>.</div>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-12-03_at_1.35.16_PM.png" alt="Screen_Shot_2020-12-03_at_1.35.16_PM.png" width="599" height="486"></figure>
<div class="support-note success primary">Note: If you’re using Pipedrive’s <a href="https://support.pipedrive.com/en/article/scheduler">Meeting Scheduler feature</a>, you can use the Microsoft Teams integration to schedule video calls through meeting scheduler. You can read more about how to do this <a href="https://support.pipedrive.com/en/article/video-call-integration-for-scheduler">here</a>.</div>
<hr>
<h2 style="text-align: justify">
<a name="uninstalling-the-integration"></a>Uninstalling the integration</h2>
You must follow three steps to uninstall the Microsoft Teams integration.
First, you must uninstall the app from Microsoft Teams. In the sidebar, right-click on the app and select ”Uninstall”.
<figure><img src="https://kb-cms.pipedriveassets.com/uninstall.png" alt="uninstall.png" width="700" height="617"></figure>
From the pop-up, click Uninstall.
<figure><img src="https://kb-cms.pipedriveassets.com/uninstall_2.png" alt="uninstall_2.png"></figure>
You’ll then need to command unlink from the Pipedrive bot in Teams. Type “@Pipedrive unlink” to stop receiving updates in the chosen team or channel.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-08-17_at_11.33.11.png" alt="Screenshot_2020-08-17_at_11.33.11.png" width="599" height="248"></figure>
Lastly, you’ll need to uninstall the integration from Pipedrive. Go to Integrations &gt; Microsoft Teams and select "Uninstall" in the top-right hand corner to finish uninstalling the integration. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-12-03_at_18.46.05.png" alt="Screen_Shot_2020-12-03_at_18.46.05.png" width="912" height="560"></figure>
<div class="support-note success primary">Note: If you’re experiencing errors or connection trouble with your Microsoft Teams integration, please uninstall the integration, then <a href="https://support.pipedrive.com/article/how-do-i-clear-my-browser-s-cache-and-cookies" target="_blank" rel="noreferrer noopener">clear browser cache</a> and reinstall. If errors persist, please <a href="https://support.pipedrive.com/article/contacting-pipedrive-support" target="_blank" rel="noreferrer noopener">contact our support team</a>.</div>

Pipedrive Integration: Microsoft Teams

setting-up-the-integration

Setting up the integration

sending-notifications-to-microsoft-teams

Sending notifications to Microsoft Teams

schedule-video-meetings

Schedule video meetings

uninstalling-the-integration

Uninstalling the integration

Electronic signatures have become widely accepted in the business world, and countless organizations are switching to paperless processes driven by the growth of online document management solutions.
<a href="https://www.docusign.com/" target="_blank" rel="noreferrer noopener">DocuSign</a> is a fast and reliable tool for electronically signing documents and agreements, and with the Pipedrive integration, you can request signatures, get envelope status updates and manage documents in one place.
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/P1p7pu52dMPssbcY6HiZqU.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify">Setting up the integration<a name="setting-up-the-integration"></a></h2>
<ol><li>Go to Tools and apps &gt; Integrations &gt; <a href="https://app.pipedrive.com/settings/docusign" target="_blank" rel="noreferrer noopener">DocuSign</a> and click on “Connect now.” <img src="https://kb-cms.pipedriveassets.com/docusign%203.jpg" alt=""></li><li>You’ll be redirected to the Pipedrive <a href="https://www.pipedrive.com/marketplace" target="_blank" rel="noreferrer noopener">Marketplace</a>. From there, click on “Install now.” <img src="https://kb-cms.pipedriveassets.com/docusign%202.jpg" alt=""></li><li>A new window will open and prompt you to allow DocuSign to connect with Pipedrive. Choose the Pipedrive account you would like to connect with and click “Allow and Install.“<img src="https://kb-cms.pipedriveassets.com/docusign%201.jpg" alt=""> </li><li>You’ll be redirected to DocuSign, where you must allow access to the Pipedrive integration.</li><li>Then you’ll be directed back to the DocuSign settings in your Pipedrive account.</li></ol>
<hr>
<h2>Configuring Docusign<a name="configuring-docusign"></a></h2>
To create envelopes and receive status updates in Pipedrive, you must first configure DocuSign. To do this, head to DocuSign, go to settings &gt; updates, and then check the send individual messages status.
If it’s active, you can’t create envelopes or receive status updates from Pipedrive until you click “deactivate” on the right to switch the status to inactive. 

<figure><img src="https://kb-cms.pipedriveassets.com/active%20docusign.png" alt=""></figure>

Once it’s inactive, you can create envelopes and receive status updates from Pipedrive using the integration.
<figure><img src="https://kb-cms.pipedriveassets.com/docusign%2011_2023-07-13-123729_dvev.jpg" alt=""></figure>
<div class="support-note success primary">Note: Only a Docusign admin user can change this status. If your status is set to inactive but the integration is not functioning as expected, please open a<a href="https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US&amp;rsc_301" target="_blank" rel="noreferrer noopener"> support case</a> with Docusign or <a href="https://support.pipedrive.com/en/contact-us" target="_blank" rel="noreferrer noopener">contact our support team</a>. </div>
<hr>
<h2 style="text-align: justify">Creating DocuSign envelopes<a name="creating-docu-sign-envelopes"></a></h2>
Where to create your envelopes 
There are three places you can create a DocuSign envelope in Pipedrive: 
<ul><li>Using Smart Docs, click “Share”&gt; “Create a DocuSign envelope.” </li></ul>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%204.jpg" alt=""></figure>
<ul><li>In the detail view of a deal or contact, click the “...” next to a linked document, then select “Create a DocuSign envelope.”</li></ul>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%207.jpg" alt=""></figure>
<ul><li>In the preview of a document, click “Share”&gt; “Create a DocuSign envelope.”</li></ul>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%206.jpg" alt=""></figure>
How to edit before sending 
<div class="support-note success primary">Note: From this window, you can add extra or remove existing recipients, set your signing order, assign roles and edit the names and emails of recipients. </div>
After you click “Create a DocuSign envelope,” confirm the recipients for the envelope.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%209.jpg" alt=""></figure>
Then, edit your sending message and click “Edit in DocuSign.” 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%208.jpg" alt=""></figure>
You’ll be redirected to DocuSign, where you can drag and drop fields from the left side of the screen into your document.

<figure><img src="https://kb-cms.pipedriveassets.com/docusign%205.jpg" alt=""></figure>
You can also click “Preview” in the top right corner to see what your envelope will look like when it's received. 
Once the document has the signature fields, click “Send.” Recipients will get an email from DocuSign asking them to review and sign the document. 
<div class="support-note success primary">Note: A document in Smart Docs can only have one signature process active at a time. The previous one must be canceled if you want to create a new signature process in the same document. </div>
<hr>
<h2 style="text-align: justify">Envelope and recipient tracking<a name="envelope-and-recipient-tracking"></a></h2>
<div class="support-note success primary">Note: When the signing process is finished, the signed documents will be downloaded from DocuSign and stored in Pipedrive.</div>
Tracking your signatures 
Once you send a DocuSign envelope, you can track the signing process and its recipients’ most relevant information from the detail view where the document is linked. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%2014.jpg" alt=""></figure>
Click on “X/X completed” to open the signing tracker, where you can see who has and hasn’t signed, as well as their basic information. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%2010.jpg" alt=""></figure>
From this window you can also: 
<ul><li>Delete the envelope </li><li>See the days left to sign</li><li>Download the document</li></ul>
<div class="support-note success primary">Note: You can download a basic version of the document at any time, but you can only download the completed version and certificate of completion after everyone has signed. </div>
Tracking document views 
When you send out a DocuSign envelope, the view tracker is shown alongside the document version. However, DocuSign does not support document tracking by showing the number of envelope views.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%2011.jpg" alt=""></figure>
Still, you can track the document with the sharing link provided by Pipedrive. To obtain the link, click on “...” &gt; “Share as link.”
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%2012.jpg" alt=""></figure>
Adjust the link settings if needed and click “Copy link.”
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/docusign%2013.jpg" alt=""></figure>
Now, you can publicly share your document and keep track of its views from Pipedrive.

Pipedrive integration: DocuSign

configuring-docusign

Configuring Docusign

creating-docu-sign-envelopes

Creating DocuSign envelopes

envelope-and-recipient-tracking

Envelope and recipient tracking

When using the <a href="https://support.pipedrive.com/article/pipedrive-integration-facebook-messenger" target="_blank" rel="noreferrer noopener">Facebook Messenger integration</a>, you may run into some issues that may interfere with your customer communications. In this article, we provid a few troubleshooting tips in case you run into any technical issues while using the Facebook Messenger integration.
<hr>
<h2 style="text-align: justify">The installation of Facebook Messenger integration couldn't be completed<a name="the-installation-of-facebook-messenger-integration-couldn-t-be-completed"></a></h2>
You tried to integrate the Facebook Messenger app with Pipedrive and received an error message. A few possible causes are: 
Someone else connected the Facebook page
The Facebook page you tried to connect to your company account has already been connected in private mode by another admin user.
<figure><img src="https://kb-cms.pipedriveassets.com/e24e25b1-bdc1-4001-8a43-7f0e20e8fef2.png" alt=""></figure>
You can only integrate one Facebook Messenger per account once. 
How to fix this:
Ask the admin who installed the integration to:
<ol><li>Change the app visibility setting to "Shared". To do that, the admin needs to go to Tools and apps &gt; <a href="https://app.pipedrive.com/settings/facebook_messenger" target="_blank" rel="noreferrer noopener">Messaging</a> and change the visibility from "Private" to "Shared".</li><li>Uninstall the Facebook Messenger app from your company's account and try to reconnect it to the Facebook page. Learn how to uninstall the integration in <a href="https://support.pipedrive.com/article/pipedrive-integration-facebook-messenger" target="_blank" rel="noreferrer noopener">this article</a>.</li></ol>
I can't connect my Facebook page to a new company account
A Facebook page can only be connected to one Pipedrive company account. If the Facebook page is already connected to a company account, it cannot be connected to a new account. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-11-29%20at%2012.19.59.png" alt=""></figure>
How to fix this: 
<ul><li>Uninstall the Facebook page from its respective Pipedrive company page. If you don't have access to that company account, ask another admin to disconnect the Facebook page.</li></ul>
Or
<ul><li>Uninstall the Pipedrive Messenger app from the Facebook settings page. Once the Pipedrive Messenger app is disconnected, try reconnecting it within Pipedrive.</li></ul>
Missing permissions 
Note that You need to grant all permissions to the Facebook Messenger app during the installation flow. If you don't accept all, you will see the following error message:
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-11-29%20at%2012.19.32.png" alt=""></figure>
How to fix this:
<ul><li>Go over the integration flow again, click the "Connect" green button on the <a href="https://app.pipedrive.com/settings/facebook_messenger" target="_blank" rel="noreferrer noopener">Messaging</a> settings page and grant the requested permissions.</li></ul>
Something went wrong
You might receive a "Something went wrong" message during the installation process. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-11-29%20at%2012.16.47.png" alt=""></figure>
How to fix this:
<ol><li>Go to Facebook's page settings and confirm that the Messenger app has already been installed by Pipedrive. Note that only Facebook page admins have access to that page.<ol><li>If you haven't installed the app, try connecting it again in Pipedrive. If the error persists, <a href="https://support.pipedrive.com/contact-us" target="_blank" rel="noreferrer noopener">reach out to our Support team</a>. </li><li>If another Facebook page admin installed the app, contact them and ask them to:<ol><li>Uninstall the app from Pipedrive. OR</li><li>Grant you admin rights for the Facebook page.</li></ol></li></ol></li><li>Try connecting Messenger app to your Pipedrive account later. If the error persists, <a href="https://support.pipedrive.com/contact-us">reach out to our Support team</a>.</li></ol>
<hr>
<h2 style="text-align: justify">I can't send messages from messaging inbox<a name="i-can-t-send-messages-from-messaging-inbox"></a></h2>
Your Facebook Messenger integration is active but you can't send any messages through your messaging inbox. Here you will find some reasons why this might've happened: Facebook user blocked your page
Facebook users have the option to block or mute a conversation with a business at any time, in which case your business will not be able to reach out to that user and send them any messages.
When this occurs, your message will appear as sent but not as delivered. Unfortunately, Facebook does not provide us with API and details regarding this situation. 
You can learn more about blocking Facebook Business pages in <a href="https://www.facebook.com/help/messenger-app/3115643275145823">their Help Center</a>. 
Your page was blocked by Facebook due to the Messenger policies violation.
 You can check the block reason on your Facebook Page Settings &gt; Page Support Inbox section and send Facebook an <a href="https://www.facebook.com/support?tab_type=APPEALS" title="https://www.facebook.com/support?tab_type=APPEALS">appellation request</a>. 
You are trying to reply to a user seven days after they contacted your business.
Facebook Messenger for Business has a 24-hour messaging reply window. When a contact sends a message through the Facebook channel, you have 24 hours to reply to them. The Pipedrive integration extends this period for seven days, meaning you have seven days to reply to your customers from Pipedrive's messaging inbox. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-12-14%20at%2013.11.58.png" width="450" alt=""></figure>
If you exceed this reply time, the chat window will be blocked, and you will no longer be able to reply from Pipedrive. Instead, you will need to reply directly from Facebook Messenger unless your customer sends you a new message; then, you will have seven days more to reply from Pipedrive. 
<figure><img src="https://kb-cms.pipedriveassets.com/reply%20time.png" alt=""></figure>
You have a problem with the internet connection 
In that case, your messages will not be delivered. To fix the problem, check your internet connection and try sending messages later. 
<div class="support-note success primary">Note: If you are still having issues with your Facebook Messenger integration, visit our <a href="https://support.pipedrive.com/article/facebook-messenger-integration-faq" target="_blank" rel="noreferrer noopener">Facebook Messenger FAQ</a> or reach out to <a href="https://support.pipedrive.com/en/contact-us">our support team here.</a></div>

Troubleshooting: Facebook Messenger integration

the-installation-of-facebook-messenger-integration-couldn-t-be-completed

The installation of Facebook Messenger integration couldn't be completed

i-can-t-send-messages-from-messaging-inbox

I can't send messages from messaging inbox

<div class="support-note success primary">Note: For more information about Pipedrive's integration with Slack, check out <a href="https://www.pipedrive.com/en/features/slack-crm-integration" target="_blank" rel="noreferrer noopener">this page. </a> </div>
Pipedrive’s integration with Slack lets you share deal and contact data to create and automate Slack posts with Pipedrive actions.
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/s6hEpWWMfT1w3GvdGYmX97.jpg" alt=""></figure>
<hr>
<h2>Installing the Slack integration </h2>
<div class="support-note success primary">Note: You must have an existing Slack account to install the integration with Pipedrive.</div>
Go to Tools and apps &gt; <a href="https://app.pipedrive.com/settings/marketplace" target="_blank" rel="noreferrer noopener">Marketplace apps</a> and click ”Explore marketplace.“
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%201.jpg" alt=""></figure>
Search Slack and select ”Dealbot for Slack,“ then click ”Install now“ on the <a href="https://www.pipedrive.com/en/marketplace/app/dealbot-for-slack/41654835104d703b" target="_blank" rel="noreferrer noopener">integration page. </a>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%202.jpg" alt=""></figure>
After you go through the authorization flow, you‘ll see the integration among your marketplace apps. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%204.jpg" alt=""></figure>
<hr>
<h2>Slack integration settings</h2>
From your marketplace apps section, you can click the ”...“ to the right of your Slack integration to view additional options. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%203.jpg" alt=""></figure>
Settings 
Decide which Slack channels your updates are sent to, as well as which actions trigger Dealbot updates. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%205.jpg" alt=""></figure>
View app info 
See the marketplace page for the app, including a list of external resources to help you get the most out of it. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%207.jpg" alt=""></figure>
App authorization 
Read the list of the agreed-upon access permissions Slack has to your Pipedrive account. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%208.jpg" alt=""></figure>
<hr>
<h2>Automations</h2>
<div class="support-note success primary">Note: For more information about setting up automations with Slack, check out <a href="https://support.pipedrive.com/article/workflow-automation-slack-notifications" target="_blank" rel="noreferrer noopener">this guide. </a></div>
In addition to the actions you can set up in your integration settings, Pipedrive also offers Slack options through our automation tool. 
Templates
If you’re new to automations, or you’re just looking for a basic setup, go to Automations &gt; Templates &gt; Slack to see the available options.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%209.jpg" alt=""></figure>
Custom automations
If you‘re creating an automation, you can access Slack options in the action step. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/slack%2010.jpg" alt=""></figure>
<div class="support-note success primary">Note: If you choose ”send channel a message,“ you‘ll have to select a channel in the automation editor. If you choose ”send direct message,” the message is sent to the Dealbot by Pipedrive channel. </div>

Pipedrive integration: Slack

<div class="support-note success primary">Note: This action is only available to users with account settings access. </div>
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/dM3DwfjUoJRMJRgD9wFh34.jpg" alt=""></figure>
Sometimes, you may need to forward data from your team to another team who might be using a different tool. As much as we would love it if everyone used Pipedrive for everything in work and life in general, we understand it might not be the best tool for some jobs – if you need to hammer in a nail, sometimes you just need a hammer!
For when another tool is better suited to another part of your team, it may require a separate process or tool in order to get them to work together, such as <a href="https://support.pipedrive.com/en/article/zapier-what-it-is-and-how-to-use-it" target="_blank" rel="noreferrer noopener">Zapier</a>.
However, if the tool being used by another team is Asana, you are in luck with Pipedrive's integration.
<hr>
<h2>Setting up the integration<a name="setting-up-the-integration"></a></h2>
To enable the integration, go to the Asana page in our <a href="https://www.pipedrive.com/en/marketplace/app/asana/cea6a4dbfcfb6faa" target="_blank" rel="noreferrer noopener">Marketplace</a> and follow the instructions to install the app. 
Once your Asana account is connected, you will need to create a rule. This rule will act as a trigger to get your information from Pipedrive into Asana. The available triggers for this rule are:
<ul>
<li>Deal is WON</li>
<li>Deal is LOST</li>
<li>Deal is moved to a specific stage </li><li>Lead is created</li>
</ul>
Once you have set up what event you want to trigger the transfer of information from Pipedrive to Asana, you will need to choose which data is transferred into the created Asana task.
Currently, the information that can be transferred is:
<ul>
<li>Deal - Title</li>
<li>Deal - Value</li>
<li>Person details</li>
<li>Organization details</li>
<li>Pinned notes </li>
</ul>
Every option – except for Deal - Title – can be toggled off if you do not wish for that information to be transferred into Asana. As a title is required for a deal, that information cannot be turned off. Once these changes are saved, every deal that meets your rule criteria will create a task within Asana with the specified information, so your teams can follow up on your deals effectively.
<div class="support-note success primary">Note: Currently the Pipedrive-Asana integration only supports one rule, and is only one-way. If there are multiple admin users in a company Pipedrive account, each admin user can create their own distinct rule, leading to several concurrent rules within one company Pipedrive account.</div>
<hr>
<h2>Workflow automations <a name="workflow-automations"></a></h2>
<div class="support-note success primary">Note: Only users on Advanced and higher plans are able to set up Asana integration in automations.</div>
Take this integration to the next level and get even more options to manage your projects by setting up workflow automations. 
Pipedrive offers four pre-made workflow automation templates to be used with Asana:
<ul><li>Every time a deal is WON, create a project in Asana.</li><li>Every time a deal is LOST, create a project in Asana.</li><li>Every time a deal is moved to a specific stage, create a task in Asana.</li><li>Every time you add a new lead, create a task in Asana.</li></ul>
Additionally, the possible custom combinations are:
<ul><li>Every time a deal is moved to a stage, create a new Asana task.</li><li>Every time a deal is moved to a stage, create a new Asana project.</li><li>Every time a lead is added, create a new Asana task.</li><li>Every time a lead is added, create a new Asana project. </li></ul>
For workflow automations, the information that can be transferred is:
<ul><li>Deal - Title</li><li>Deal - Value</li><li>Person details</li><li>Organization details</li><li>Pinned notes</li></ul>
Learn more about workflow automations in <a href="https://support.pipedrive.com/article/workflow-automation" target="_blank" rel="noreferrer noopener">this article</a>.

Pipedrive integration: Asana

workflow-automations

Workflow automations

<div style="text-align: justify" class="support-note success primary">Note: As of August 28, 2023, the WhatsApp integration is no longer available for new customers. Existing users of the integration can still access the feature until February 28, 2024 but it can’t be found in the Marketplace or the messaging app for new users. </div>
WhatsApp is one of today's most popular messaging apps. With over 60 billion messages sent every day, it is a common medium for organizations to communicate with their customers.
Pipedrive's WhatsApp integration: WhatsApp by Twilio empowers you to increase customer satisfaction, expand your reach, improve deliverability and increase conversions, allowing you to grow your business. 
<hr>
<h2>How to install the integration <a name="how-to-install-the-integration"></a></h2>
<div style="text-align: justify" class="support-note success primary">Note: This action is only available to users with account settings access. You can only connect numbers that have been approved by WhatsApp Business and are enabled in Twilio. Refer to Twilio's <a href="https://www.twilio.com/docs/whatsapp/tutorial/connect-number-business-profile#step-1-request-access-to-enable-your-twilio-numbers-for-whatsapp">documentation</a> for more details on how to enable your Twilio number on WhatsApp. </div>
<ol><li>To set up WhatsApp by Twilio with your Pipedrive account, head to Pipedrive's <a href="https://www.pipedrive.com/en/marketplace/" target="_blank" rel="noreferrer noopener">Marketplace</a>, search for WhatsApp by Twilio and click on "Install now". Alternatively, head to your <a href="https://app.pipedrive.com/leads/messaging" target="_blank" rel="noreferrer noopener">messaging inbox</a> and click on the WhatsApp by Twilio panel. </li><li>A new window will open and prompt you to enable the integration to connect with Pipedrive. Choose which Pipedrive account you wish to connect to. Next, click "Allow and Install". <img src="https://kb-cms.pipedriveassets.com/Screenshot%202022-04-18%20at%2013.10.36.png" alt=""></li><li>Select the app visibility in Pipedrive for your connection with WhatsApp by Twilio. <img src="https://kb-cms.pipedriveassets.com/Screenshot%202022-04-18%20at%2013.14.19.png" alt=""> • Private visibility settings: Only the user who installed the app can see and reply to WhatsApp conversations and link them to contacts, leads, or deals in Pipedrive. • Shared visibility settings: Any account user can see and reply to WhatsApp conversations and link them to contacts, leads, or deals in Pipedrive.</li><li>Once the app is installed, you will be redirected to the <a href="https://app.pipedrive.com/settings/messaging" target="_blank" rel="noreferrer noopener">messaging settings</a> in Pipedrive to complete the integration process.</li><li>Twilio must approve your WhatsApp number before using it in Pipedrive. Follow the instructions to connect your Twilio account with your WhatsApp number. <img src="https://kb-cms.pipedriveassets.com/Screenshot%202022-04-26%20at%2015.12.56.png" alt=""> </li><li>When the setup process is complete, authorize your Twilio account to connect to it to Pipedrive by entering your account SID and auth token. <img src="https://kb-cms.pipedriveassets.com/Screenshot%202022-04-26%20at%2015.15.04.png" alt=""> </li><li>Upon entering the correct credentials, your Twilio account will be connected to Pipedrive. <img src="https://kb-cms.pipedriveassets.com/Screenshot%202022-04-18%20at%2013.59.50.png" alt=""></li></ol>
Once the process has been completed, we recommend sending a test message to your WhatsApp Business account, then checking whether you can see it in Pipedrive’s messaging inbox (Leads Inbox &gt; <a href="https://app.pipedrive.com/leads/messaging" target="_blank" rel="noreferrer noopener">Messaging</a>).
<div class="support-note success primary">Note: To use this integration, you must have your WhatsApp Business API number created and approved by WhatsApp and enabled in your Twilio account. While Pipedrive's integration is free, you may be charged fees by <a href="https://developers.facebook.com/docs/whatsapp/pricing" target="_blank" rel="noreferrer noopener">WhatsApp for Business</a> and/or <a href="https://www.twilio.com/whatsapp/pricing" target="_blank" rel="noreferrer noopener">Twilio</a>.</div>
<hr>
<h2>Using WhatsApp by Twilio in Pipedrive<a name="using-whats-app-by-twilio-in-pipedrive"></a></h2>
In your <a href="https://support.pipedrive.com/article/messaging-inbox" target="_blank" rel="noreferrer noopener">messaging inbox</a>, conversations are sorted by date, with the most recent one displayed at the top and the oldest one at the bottom.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Markup%20on%202022-04-21%20at%2011%3A57%3A59.png" alt=""></figure>
Each conversation automatically displays the last 30 messages exchanged between the parties. To see all messaging history, scroll up in the conversation. 
<figure style="font-family:Inter, sans-serif;color:rgb(0,0,0);font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:center;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);margin-left:auto;margin-right:auto;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202021-12-14%20at%2010-42-32.gif" width="301" height="440" alt=""></figure>
On the right-hand side of your screen, you can create and connect a deal, lead, or contact to a new conversation or link it to an existing one.
<figure style="font-family:Inter, sans-serif;color:rgb(0,0,0);font-size:20px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:center;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);margin-left:auto;margin-right:auto;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-12-14%20at%2010.54.28.png" alt=""></figure>
Any message sent through Pipedrive will sync with WhatsApp and vice-versa. 
<hr>
<h2>How to uninstall the app <a name="how-to-uninstall-the-app"></a></h2>
<div class="support-note success primary">Note: Only the user who installed the integration can uninstall it.</div>
If you wish to delete the WhatsApp by Twilio app from the messaging inbox:
<ol><li>Head to the Leads Inbox &gt; <a href="https://app.pipedrive.com/leads/messaging" target="_blank" rel="noreferrer noopener">Messaging</a> and click on the gear icon. <img src="https://kb-cms.pipedriveassets.com/Markup%20on%202022-04-21%20at%2012%3A26%3A27.png" alt=""></li><li>You will be redirected to the messaging settings screen to continue with the process.</li></ol>
From settings
<ol><li>Head to Tools and app &gt; <a href="https://app.pipedrive.com/settings/facebook_messenger" target="_blank" rel="noreferrer noopener">Messaging</a> and click on the trash can icon.<img src="https://kb-cms.pipedriveassets.com/Screenshot%202022-04-21%20at%2012.14.51.png" alt=""> </li><li>Click on the red button to confirm to confirm you wish to remove the integration.<img src="https://kb-cms.pipedriveassets.com/remove%20whatsapp.png" alt=""> </li><li>You will be redirected to the main messaging page, from which you can re-install the app if needed. For any issues with your WhatsApp app, check our <a href="https://support.pipedrive.com/article/troubleshooting-whatsapp-by-twilio-integration" target="_blank" rel="noreferrer noopener">troubleshooting guide</a> and <a href="https://support.pipedrive.com/article/whatsapp-by-twilio-integration-faq" target="_blank" rel="noreferrer noopener">FAQ section</a>.</li></ol>

Pipedrive integration: WhatsApp by Twilio

how-to-install-the-integration

How to install the integration

using-whats-app-by-twilio-in-pipedrive

Using WhatsApp by Twilio in Pipedrive

how-to-uninstall-the-app

How to uninstall the app

<a href="https://www.zendesk.com/" target="_blank" rel="noreferrer noopener">Zendesk</a> is a customer service solution designed to help support, sales and customer success teams engage with their customers better. 
The app offers a variety of products depending on your company needs. Pipedrive’s integrates with Zendesk Support to help your salespeople determine who to contact and when. The integration also provides support agents with further information about their customers.
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/6xgdsjTVzceWGbkk5F6FQS.jpg" alt=""></figure>
<hr>
<h2>Setting up the integration<a name="setting-up-the-integration"></a></h2>
<ol><li>To set up the <a href="https://www.pipedrive.com/en/marketplace/app/zendesk/9f4e9473a7310450" target="_blank" rel="noreferrer noopener">Zendesk integration</a> with your Pipedrive account, go to the Pipedrive <a href="https://www.pipedrive.com/en/marketplace/" target="_blank" rel="noreferrer noopener">Marketplace</a>, search for Zendesk and click on “Install now”. <img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-12-03%20at%2015.54.12.png" alt=""></li><li>Choose which Pipedrive account you wish to connect to. Then, click “Allow and install”.</li><li>You’ll be directed to a new page. There, enter your Zendesk domain and click “Authenticate with Zendesk”. You’ll be directed to a new page to grant Pipedrive access to your Zendesk account. Click “Allow”.</li><li>When the installation is successful, you’ll be directed to your Pipedrive account.</li><li>To finish the installation, open the Zendesk Marketplace and search for the Pipedrive app. Once you open the listing, in the upper right corner click “Install”.</li><li>In the new window, select the Zendesk account to which you wish to connect the app and click “Install”.</li><li>If you’re not logged in to your Zendesk account, you’ll be directed to a new page where you need to enter your credentials. Otherwise, you’ll be taken to the Zendesk Support apps page.</li><li>Review the Pipedrive app details and click “Install”. Pipedrive and Zendesk have now connected and verified your account.</li></ol>
<hr>
<h2 style="text-align: justify">Syncing Pipedrive and Zendesk<a name="syncing-pipedrive-and-zendesk"></a></h2>
Pipedrive
The <a href="https://www.pipedrive.com/en/marketplace/app/zendesk/9f4e9473a7310450" target="_blank" rel="noreferrer noopener">Zendesk integration</a> is read-only. Conversations are synched by the person’s email address and visible under all three linked entities: deals, people and organizations.
Upon installation, the Zendesk Support integration will be displayed as a section on the left side of your <a href="https://support.pipedrive.com/article/detail-view" target="_blank" rel="noreferrer noopener">Detail View</a>. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/image-20211202-112638.png" alt=""></figure>
<div class="support-note success primary">Note: Only users who have the integration installed will be able to see the Zendesk Support panel on the left side. </div>
This section displays up to 20 Zendesk tickets. The status of each Pipedrive ticket is displayed as it is in Zendesk Support. To view the ticket itself, click on the “Subject” to be redirected to the ticket in Zendesk. 
If there are no tickets linked to the contact, the integration will inform you about it.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/19491222-5d62-4639-8c11-aad8ef771a36.png" alt=""></figure>
Zendesk Support
The Pipedrive widget is available on the right-hand side within individual tickets.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Markup%202021-12-08%20at%2009.43.51.png" alt=""></figure>
In this widget, Zendesk users will be able to see:
<ul><li>Deal title and status</li><li>Deal value and its currency</li><li>Deal creation date</li></ul>
To view the deal in Pipedrive, click on the deal title or the green button that says “See more in Pipedrive”.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/image-20211203-101954.png" alt=""></figure>
If there are no deals linked to the Zendesk contact, the widget will inform you about it.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/0a8b15ea-d56c-4560-bf38-2768bba83666.png" alt=""></figure>

Pipedrive integration: Zendesk

syncing-pipedrive-and-zendesk

Syncing Pipedrive and Zendesk

<div class="support-note primary">
Note: Integrating Mailchimp with your Pipedrive account requires a Mailchimp account. If you don't have one, create a Mailchimp account <a href="https://login.mailchimp.com/signup/" target="_blank" rel="noreferrer noopener">here</a>.</div>
<a href="https://www.pipedrive.com/en/features/mailchimp-crm" target="_blank" rel="noreferrer noopener">Mailchimp</a> is an email marketing service provider used to design and distribute email marketing campaigns.
<a href="https://www.pipedrive.com/en/marketplace/app/mailchimp/f82d857cc4883307" target="_blank" rel="noreferrer noopener">The Mailchimp integration</a> lets you export any desired list of contacts from Pipedrive into Mailchimp and begin your email campaigns. 
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/TodZ6QBksm99FUJntUVJ6H.jpg" alt=""></figure>
<div class="support-note primary">
Note: This integration is a one-way sync for the seamless automated transfer of your contacts from Pipedrive to a chosen audience list in your Mailchimp account. You can select a few fields to be automatically synced, such as email address, name and birthday. These fields are automatically synced from Pipedrive into Mailchimp with the integration. Other integrations – like <a target="_blank" href="https://marketplace.pipedrive.com/app/outfunnel/15695413b4ecd969?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" rel="noreferrer noopener">Outfunnel</a> – may provide a sync between your Mailchimp and Pipedrive accounts. </div>
<hr>
<h2 style="text-align: justify">
<a name="integrating-mailchimp-with-pipedrive"></a>Integrating Mailchimp with Pipedrive</h2>
You can find this integration on our <a target="_blank" href="https://www.pipedrive.com/marketplace" rel="noreferrer noopener">Marketplace</a> or directly in your Pipedrive account.
In Pipedrive, go to Tools and apps &gt; Integrations &gt; <a target="_blank" href="https://app.pipedrive.com/settings/mailchimp" rel="noreferrer noopener">Mailchimp</a> &gt; Install now.
<figure style="border:0px solid rgb(229,231,235);margin:0px auto 1em;padding:0px;clear:both;color:rgb(63,77,90);text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202023-06-20%20at%2016.19.46.png" alt=""></figure>
You will be prompted to log in using your Mailchimp login credentials and give Pipedrive access to your account. 
<hr>
<h2 style="text-align: justify">Creating an audience in Mailchimp <a name="creating-an-audience-in-mailchimp"></a></h2>
Once you’ve connected Pipedrive with Mailchimp, you’ll have the option to export your people to a Mailchimp audience. If you don’t have an audience in Mailchimp, you will first need to go to your Mailchimp account and create one.
To create an audience, go to Mailchimp and click on Audience &gt; Audience Dashboard &gt; Create Audience. You can learn more about creating audiences in <a href="https://mailchimp.com/help/create-audience/" target="_blank" rel="noreferrer noopener">this article</a>. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2021-01-12_at_1.25.21_PM.png" alt="Screen_Shot_2021-01-12_at_1.25.21_PM.png" width="897" height="523"></figure>
Your audience should be saved under the list once it has been created. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2021-01-12_at_1.30.03_PM.png" alt="Screen_Shot_2021-01-12_at_1.30.03_PM.png"></figure>
<hr>
<h2 style="text-align: justify">Setting up the sync of Pipedrive contacts into Mailchimp<a name="setting-up-the-sync-of-pipedrive-contacts-into-mailchimp"></a></h2>
<div class="support-note success primary">Note: The sync works <a href="https://support.pipedrive.com/article/pipedrive-glossary#o:~:text=%23-,One-way%20sync,-%E2%80%93%20A%20sync%20connection" target="_blank" rel="noreferrer noopener">one-way</a> only. We recommend creating a <a href="https://support.pipedrive.com/article/filtering" target="_blank" rel="noreferrer noopener">filter</a> for the contacts you want to send to Mailchimp.</div>
Once your audience in Mailchimp is ready, go back to your Mailchimp integration in Pipedrive and create your first syncbot.
Click on the ”+ Syncbot” button, the flow will guide you through the setup steps. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/add%20syncbot.png" alt=""></figure>
Step one
Here you need to define which are the exact Pipedrive contacts that you want to sync and to which Mailchimp audience.
Select the Pipedrive person filter from the filter dropdown. Then, select the respective Mailchimp audience where your Pipedrive contacts should be your synced into.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-06-07%20at%2015.02.32.png" alt=""></figure>
<div class="support-note success primary">Note: If a contact person exists in Pipedrive but not in in Mailchimp, a new Mailchimp contact will be added to your audience with ”Subscribed” status. Ensure that all the contacts you select for syncing agreed to receive communications from you and are compliant.</div>
Step two
In this step you need to map the Pipedrive fields to match the Mailchimp fields.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-06-07%20at%2015.20.51.png" alt=""></figure>
Once you finish your mapping you’ll be able to save and activate your syncbot.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-06-07%20at%2015.50.33.png" alt=""></figure>
<hr>
<h2>Mailchimp Syncbot list<a name="mailchimp-syncbot-list"></a></h2>
Once you finish creating your first syncbot, you’ll be redirected to the main Mailchimp integration page in Pipedrive. 
Here you will find the list of active and inactive syncbots, as well as the list of possible sync errors.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-06-07%20at%2015.53.28%20%281%29.png" alt=""></figure>
<hr>
<h2>Exporting Pipedrive contacts manually to Mailchimp <a name="exporting-pipedrive-contacts-manually-to-mailchimp"></a></h2>
<div class="support-note success primary">Note: This action is available to admin users and regular users with export <a href="https://support.pipedrive.com/article/permission-sets" target="_blank" rel="noreferrer noopener">permissions</a>.</div>
If you don't want Pipedrive contacts to sync automatically, you can export them manually.
First, make sure you have <a href="https://support.pipedrive.com/hc/en/articles/207497075-Filtering" target="_blank" rel="noreferrer noopener">applied a filter</a> for the contacts you want to send to Mailchimp. Then, click on "..." &gt; Export to Mailchimp.
<figure style="border:0px solid rgb(229,231,235);margin:0px 0px 1em;padding:0px;clear:both;color:rgb(63,77,90);font-family:'system-ui';"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202022-01-20%20at%2009.48.55.png" alt=""></figure>
You will be prompted to select the audience in Mailchimp you want to export to.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-07-10%20at%2015.47.46.png" alt=""></figure>
<div class="support-note success primary">Note: If you export the same list of contacts to Mailchimp on multiple occasions, you don't need to worry about creating duplicates in the Mailchimp list as Mailchimp recognizes duplicate entries and ignores duplicated entries.</div>
You will receive a confirmation when the process is complete. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/mailchimp%20export.png" alt=""></figure>
<hr>
<h2 style="text-align: justify">
<a name="viewing-pipedrive-contacts-in-mailchimp"></a>Viewing Pipedrive contacts in Mailchimp </h2>
Under Audience &gt; Manage contacts in your Mailchimp account, you will see all of the contacts that were imported from Pipedrive. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2021-01-12_at_2.38.42_PM.png" alt="Screen_Shot_2021-01-12_at_2.38.42_PM.png" width="848" height="459"></figure>

Pipedrive integration: Mailchimp

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Integrating Mailchimp with Pipedrive

creating-an-audience-in-mailchimp

Creating an audience in Mailchimp

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Setting up the sync of Pipedrive contacts into Mailchimp

mailchimp-syncbot-list

Mailchimp Syncbot list

exporting-pipedrive-contacts-manually-to-mailchimp

Exporting Pipedrive contacts manually to Mailchimp

viewing-pipedrive-contacts-in-mailchimp

Viewing Pipedrive contacts in Mailchimp

<div class="support-note success primary">Note: For a guide to our Marketplace categories and the types of integrations we offer, check out <a href="https://support.pipedrive.com/hc/en/articles/360002190457#C10" target="_blank" rel="noreferrer noopener">this article.</a> </div>
Pipedrive provides plenty of tools that come standard with our subscription plans. However, we also offer additional apps and integrations that can be downloaded from our <a href="https://www.pipedrive.com/en/marketplace" target="_blank" rel="noreferrer noopener">Marketplace</a>, to further enhance your experience. 
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/BwP69JqCFDiqe2cACmnv1e.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify">Where to find it<a name="where-to-find-it"></a></h2>
<div class="support-note success primary">Note: If you‘re just getting started with Pipedrive, you can learn more about the Marketplace in our <a href="https://www.pipedrive.com/en/academy/courses/marketplace" target="_blank" rel="noreferrer noopener">Pipedrive Academy course</a>.</div>
From your Pipedrive account, you can find the Marketplace by going to Tools and apps &gt; Marketplace apps &gt; “<a href="https://marketplace.pipedrive.com/" target="_blank" rel="noreferrer noopener">Explore marketplace</a>”.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Apps%201.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify">How to use it <a name="how-to-use-it"></a></h2>
<div class="support-note success primary">Note: If you‘re curious about our Apps with interactive features, you can see a full guide on what they are and how to use them <a href="https://support.pipedrive.com/article/apps-with-interactive-features" target="_blank" rel="noreferrer noopener">in this article. </a> </div>
Once you‘re in the Marketplace, you can use the search bar to look up specific apps or check out our collections and <a href="https://support.pipedrive.com/article/pipedrive-marketplace-popular-categories" target="_blank" rel="noreferrer noopener">categories</a> to narrow down your options.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202024-05-10%20at%2015.40.53.png" alt=""></figure>
After you find an app you want to download, click on it to open the info page, then select ”Install now“ to start the installation process. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/apps%204.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify">How it looks in your account<a name="how-it-looks-in-your-account"></a></h2>
After you‘ve downloaded your app, you can see it under Tools and apps &gt; Marketplace apps. 
Each installed app has a dedicated page accessible through Tools and apps &gt; Marketplace apps or the “My apps” icon in the top menu bar. This page provides:






<ul><li>Marketplace information</li><li>Granted permissions</li><li>Onboarding and feature guides</li><li>Support details</li><li>App settings (if available)</li><li>User management</li><li>Uninstallation options</li></ul><figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202024-05-22%20at%2014.21.40.png" alt=""></figure>


 Some integrations include actions that can be accessed from within the detail view of your items or through <a href="https://support.pipedrive.com/article/app-panels" target="_blank" rel="noreferrer noopener">app panels</a>.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/apps%205.jpg" alt=""></figure>
<div class="support-note success primary">Note: Some apps can be used from our quick access menu, which you can learn more about <a href="https://support.pipedrive.com/article/apps-with-quick-access" target="_blank" rel="noreferrer noopener">in this article. </a>Caller apps can be accessed by clicking on a phone number in both the detail and list views. </div>

Pipedrive Marketplace: apps and integrations

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Where to find it

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How to use it

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How it looks in your account

Using <a href="https://www.pipedrive.com/en/features/marketplace" target="_blank" rel="noreferrer noopener">Pipedrive's Marketplace</a>, you can integrate Pipedrive with applications and plugins to enhance the power of your sales team. 
Many of these apps can be accessed directly in the Pipedrive app using their app panels, so you to get the most out of your integrations.<a name="C1IamCs"></a>
<hr>
<h2>Where to find it<a name="where-to-find-it"></a></h2>
In the detail view of a deal or contact, you can view and edit information from your integrations on the left side of the screen. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/app%20panel%205.jpg" alt=""></figure>
Click “...” &gt; “Manage sidebar sections” to edit which app panels appear and in which order. 
<figure><img src="https://kb-cms.pipedriveassets.com/app%20panel%204.jpg" alt=""></figure>
<div class="support-note success primary">Note: Check out <a href="https://support.pipedrive.com/article/detail-view-sidebar" target="_blank" rel="noreferrer noopener">this guide</a> for more information about managing your detail view sidebar. </div>
<hr>
<h2>Integrations with app panels<a name="integrations-with-app-panels"></a></h2>
<div class="support-note success primary">Note: You can check out a summary of how each type of app panel integration functions in <a href="https://support.pipedrive.com/article/apps-with-interactive-features" target="_blank" rel="noreferrer noopener">this article. </a></div>
Pipedrive offers many integrations that can be used in different ways through the app panel. These include: 
<ul><li>Link actions – redirect the user to the app’s website to complete actions</li><li>App actions – take place within Pipedrive using pop-up windows</li><li>Custom UI actions – actions occur directly in the detail view panel or list view</li></ul>
You can view a full list of our apps with panel features by going to Marketplace &gt; Apps &gt; <a href="https://www.pipedrive.com/en/marketplace/collections/apps-with-interactive-features" target="_blank" rel="noreferrer noopener">“Apps with interactive features.” </a>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/interactive%20apps%206.jpg" alt=""></figure>
<div class="support-note success primary">Note: Users must install the app separately to see the panel in their accounts. </div>
<a name="C2IamCs"></a>
<hr>
<h2>Managing your app panels<a name="managing-your-app-panels"></a></h2>
When you install a new integration, if it has an available sidebar panel you can activate it by going to “...” &gt; “Manage sidebar sections” and then toggling the panel on.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/app%20panel%206.jpg" alt=""></figure>
The panel automatically refreshes available data, so the most recent date and time the panel’s data has been refreshed is displayed. You can also manually refresh the data using the refresh button in the panel.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/app%20panel%208.jpg" alt=""></figure>
You can also collapse or expand the view of your app panel by clicking the arrow on the left of any panel. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202023-07-19%20at%2012-00-34.gif" alt=""></figure>
<hr>
<h2>App actions <a name="app-actions"></a></h2>
Click the “...” on the right side of your app panel to open the available actions. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/app%20panel%2010.jpg" alt=""></figure>
Most panels contain the manage sidebar and panel settings options, which let you edit which panels are visible in the detail view and how those panels appear. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202023-07-19%20at%2012-17-39.gif" alt=""></figure>
Some apps have unique actions that can be accessed from the panel view. For example, the <a href="https://support.pipedrive.com/academy/pandadoc" target="_blank" rel="noreferrer noopener">PandaDoc</a> integration lets you view tokens and create documents via the app panel. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/app%20panel%2011.jpg" alt=""></figure>

App panels

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Integrations with app panels

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Managing your app panels

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App actions

If you‘re a developer and want to create a private integration for your company or a public app for our <a href="https://marketplace.pipedrive.com/" target="_blank" rel="noreferrer noopener">Marketplace</a>, you can do so with Pipedrive’s API. 
Our <a href="https://developers.pipedrive.com/" target="_blank" rel="noreferrer noopener">Developer’s Corner</a> has information and resources on how to get started:
<ul>
<li>
<a href="https://pipedrive.readme.io/docs" target="_blank" rel="noreferrer noopener">API documentation</a> with tutorials and guides on how to use Pipedrive API</li>
<li>
<a href="https://developers.pipedrive.com/docs/api/v1/" target="_blank" rel="noreferrer noopener">API references</a> where you can test your API endpoints</li>
<li>You can also request a <a href="https://pipedrive.readme.io/docs/developer-sandbox-account" target="_blank" rel="noreferrer noopener">sandbox account</a> to test or develop your app in a risk-free environment </li>
</ul>
Learn more about <a href="https://www.pipedrive.com/en/features/crm-api">CRM API</a>
<figure><iframe style="width:500px;height:281px;" src="//www.youtube.com/embed/Yrdq3DQ1b2k" frameborder="0"></iframe></figure>
<div style="text-align: justify" class="support-note success primary">Note: Our <a href="https://devcommunity.pipedrive.com/" target="_blank" rel="noreferrer noopener">developers' community</a> is a great place to ask questions and discuss topics with your peers, including a <a href="https://medium.com/pipedrive-engineering" target="_blank" rel="noreferrer noopener">developers' blog</a> where you can stay up to date with what Pipedrive developers and partners are working on.</div>

How can I create my own app or integration?

<div class="support-note success primary">Note: While Pipedrive doesn‘t charge for using apps and integrations, some require a subscription to the connected service. Please check the app‘s website for pricing before connecting it to Pipedrive. </div>
Pipedrive offers a variety of tools and applications that you can download from our <a href="https://www.pipedrive.com/en/marketplace/apps" target="_blank" rel="noreferrer noopener">Marketplace</a>, divided by categories to make finding your solution easier. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202024-05-22%20at%2014.41.46.png" alt=""></figure>
<hr>
<h2 style="text-align: justify">Attract new leads<a name="attract-new-leads"></a></h2>
<a href="https://www.pipedrive.com/en/marketplace/collections/attract-new-leads" target="_blank" rel="noreferrer noopener">Lead generation apps</a> let you direct new sales opportunities into your Pipedrive account from sources such as websites, social media and emails.
Most popular apps:
<ul>
<li><a href="https://www.pipedrive.com/en/marketplace/app/surfe/97c68091c72b436b" target="_blank" rel="noreferrer noopener">Surfe</a> Surfe saves you time and improves your outreach by bringing Pipedrive on top of LinkedIn</li><li><a href="https://www.pipedrive.com/en/marketplace/app/jotform/ce131451a18baa9c" target="_blank" rel="noreferrer noopener">Jotform</a> Create online lead gen or contact forms to instantly send new contacts or deals to your Pipedrive account</li><li><a href="https://www.pipedrive.com/en/marketplace/app/link-port/e0b7d9117cb82e0e" target="_blank" rel="noreferrer noopener">LinkPort </a>Import Unlimited LinkedIn contacts to Pipedrive with one click and save hours on manually copy-pasting work.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/klenty/4ea6d81e4599a462" target="_blank" rel="noreferrer noopener">Klenty</a> Get more replies and meetings booked with the #1 Sales Engagement tool for Pipedrive</li></ul>
<hr>
<h2 style="text-align: justify">Qualify my leads<a name="qualify-my-leads"></a></h2>
Most popular apps:
<ul><li><a href="https://www.pipedrive.com/en/marketplace/app/zapier/10f6b602cda330ef" target="_blank" rel="noreferrer noopener">Zapier</a> Zapier automatically moves info between Pipedrive and the other apps you use every day – so you can focus on your most important work.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/outfunnel/15695413b4ecd969" target="_blank" rel="noreferrer noopener">Outfunnel </a>Manage marketing campaigns with two-way automations between Mailchimp and Pipedrive.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/link-port/e0b7d9117cb82e0e" target="_blank" rel="noreferrer noopener">LinkPort </a>Import Unlimited LinkedIn contacts to Pipedrive with one click and save hours on manually copy-pasting work.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/klenty/4ea6d81e4599a462" target="_blank" rel="noreferrer noopener">Klenty </a>Get more replies and meetings booked with the #1 Sales Engagement tool for Pipedrive</li></ul><hr>
<h2 style="text-align: justify">Nurture my leads<a name="nurture-my-leads"></a></h2>
<a href="https://marketplace.pipedrive.com/apps/phone-solutions" target="_blank" rel="noreferrer noopener"></a>
Most popular apps:
<ul><li><a href="https://marketplace.pipedrive.com/app/autopilot/f8bca15bb0de025e?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Autopilot </a>Nurture leads with beautiful emails, SMS, Facebook Ads and Google Ads. Assign leads with round-robin, create deals and automate repetitive tasks.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/just-call/d401831fa27bdb38" target="_blank" rel="noreferrer noopener">JustCall </a>Make and receive calls directly on Pipedrive. Automatically log all your calls, texts, call recordings and voicemails under your contacts and deals.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/dealbot-for-slack/41654835104d703b" target="_blank" rel="noreferrer noopener">Dealbot for Slack</a> Slack is the market-leading communication platform that brings all your company's conversations together in one place.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/outfunnel/15695413b4ecd969" target="_blank" rel="noreferrer noopener">Outfunnel</a> Manage marketing campaigns with two-way automations between Mailchimp and Pipedrive.</li></ul>
<hr>
<a name="C4IamCs"></a>
<h2 style="text-align: justify">Communicate with leads<a name="communicate-with-leads"></a></h2>
<a href="https://www.pipedrive.com/en/marketplace/collections/communicate-with-leads" target="_blank" rel="noreferrer noopener">Messaging apps</a> let you automate communication with your leads, customers and website visitors about your products and services. You can also use these apps to facilitate communication within your sales team.
Most popular apps:
<ul><li><a href="https://marketplace.pipedrive.com/app/intercom/dc268663d92c527d?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Intercom </a>Create and track deals in Pipedrive as leads are qualified from Intercom conversations.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/dealbot-for-slack/41654835104d703b" target="_blank" rel="noreferrer noopener">Slack</a><a href="https://marketplace.pipedrive.com/app/textline/c9ae1c7e80c5a7ce?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener"> </a>Forward messages to Slack based on actions and events in your Pipedrive account.</li><li><a href="https://marketplace.pipedrive.com/app/live-chat/3661791d9e4ecbdf?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Livechat </a>Direct leads created through LiveChat directly into your Pipedrive account.</li><li><a href="https://marketplace.pipedrive.com/app/crisp/4beca9ece1d141e0?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Crisp </a>Sync all of your Crisp contacts with Pipedrive.</li><li><a href="https://marketplace.pipedrive.com/app/salesmsg/ab32a49af8e68c49?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Salesmsg </a>Send and receive text and photo messages to contacts directly from your Pipedrive account.</li></ul>



<a name="C5IamCs"></a>
<hr>
<h2 style="text-align: justify">Manage contracts <a name="manage-contracts"></a></h2>
<a href="https://www.pipedrive.com/en/marketplace/collections/create-proposals" target="_blank" rel="noreferrer noopener">Proposal and contracts apps</a> let you create, send and manage your contracts with current and potential customers directly from Pipedrive.
Most popular apps:
<ul><li><a href="https://marketplace.pipedrive.com/app/panda-doc-proposals-e-signatures/bde8d47250a2302c?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">PandaDoc</a> Build, customize and send documents for customers to sign directly from your Pipedrive account</li><li><a href="https://www.pipedrive.com/en/marketplace/app/digital-sales-rooms-e-signatures-by-get-accept/247d2c3240cbc0c9" target="_blank" rel="noreferrer noopener">GetAccept</a><a href="https://marketplace.pipedrive.com/app/e-signatures-proposals-by-get-accept/247d2c3240cbc0c9?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener"> </a>Build, customize and send documents for customers to sign directly from your Pipedrive account<a href="https://marketplace.pipedrive.com/app/e-signatures-proposals-by-get-accept/247d2c3240cbc0c9" target="_blank" rel="noreferrer noopener"></a><a href="https://www.pipedrive.com/en/marketplace/app/docu-sign/3fd33f69b3ee3a22" target="_blank" rel="noreferrer noopener"> </a></li><li><a href="https://www.pipedrive.com/en/marketplace/app/docu-sign/3fd33f69b3ee3a22" target="_blank" rel="noreferrer noopener">DocuSign</a> Simplify and accelerate the time to reach an agreement by creating DocuSign envelopes in Pipedrive</li><li><a href="https://www.pipedrive.com/en/marketplace/app/formstack-documents/966ac2e8f7b8bfd1" target="_blank" rel="noreferrer noopener">Formstack</a><a href="https://marketplace.pipedrive.com/app/web-merge/966ac2e8f7b8bfd1?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener"> </a>Send your Pipedrive data directly to Webmerge documents</li><li><a href="https://www.pipedrive.com/en/marketplace/app/client-point/1906145cfdba0906?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">ClientPoint</a><a href="https://marketplace.pipedrive.com/app/client-point/1906145cfdba0906?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener"> </a>Create, manage and track proposal processes for your deals directly from Pipedrive</li></ul>
<h2 style="text-align: justify"> </h2>
<a name="C6IamCs"></a>
<hr>
<h2 style="text-align: justify">Enable payments and tracking <a name="enable-payments-and-tracking"></a></h2>
<div class="support-note success primary">Note: Quickbooks has advanced integrated functions in Pipedrive, which you can learn about in this article about <a href="https://support.pipedrive.com/article/pipedrive-integration-quickbooks" target="_blank" rel="noreferrer noopener">Quickbooks</a>.<a href="https://www.pipedrive.com/en/marketplace/collections/enable-payments-and-tracking" target="_blank" rel="noreferrer noopener"> </a></div>
<a href="https://www.pipedrive.com/en/marketplace/collections/enable-payments-and-tracking" target="_blank" rel="noreferrer noopener">Enable payments and track</a> your financial management systems through Pipedrive.
Most popular apps:
<ul><li><a href="https://marketplace.pipedrive.com/app/dryrun/981082a27dfb2bcc?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Dryrun </a>Import Pipedrive data for a seamless financial forecasting process.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/stripe-for-pipedrive/3346bd3938a08aaa" target="_blank" rel="noreferrer noopener">Stripe for Pipedrive</a><a href="https://marketplace.pipedrive.com/app/dryrun/981082a27dfb2bcc?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener"> </a>Track, create and sync Stripe customers and the invoices and payments associated with them to efficiently manage your finances.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/xero-advanced-automation-sync-q/45175c5cd8a0c61c" target="_blank" rel="noreferrer noopener">Xero</a><a href="https://marketplace.pipedrive.com/app/dryrun/981082a27dfb2bcc?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener"> </a>Create invoices in Pipedrive and upload them to Xero.</li></ul>
<h2 style="text-align: justify"> </h2>
<a name="C7IamCs"></a>
<hr>
<h2 style="text-align: justify">Automate my pipeline and data <a name="automate-my-pipeline-and-data"></a></h2>
<a href="https://marketplace.pipedrive.com/apps/marketing-automation" target="_blank" rel="noreferrer noopener">Automation apps</a> let you automate actions to streamline your marketing workflows.
Most popular apps:
<ul><li><a href="https://marketplace.pipedrive.com/app/outfunnel/15695413b4ecd969?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Outfunnel </a>Manage marketing campaigns with two-way automations between Mailchimp and Pipedrive.</li><li><a href="https://marketplace.pipedrive.com/app/active-demand/cb1e0c169f76c796?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">ActiveDEMAND </a>Automate your sales call and email marketing workflows.</li><li><a href="https://marketplace.pipedrive.com/app/send-pulse/610c125b068c12d2?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Sendpulse</a> Import your Pipedrive contacts to SendPulse to facilitate your email campaigning workflow.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/leads-bridge/735a83a4b7845864" target="_blank" rel="noreferrer noopener">LeadsBridge</a><a href="https://marketplace.pipedrive.com/app/leadsbridge/735a83a4b7845864?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener"> </a>Connect you to advertising platforms like Google, LinkedIn and Facebook.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/zapier/10f6b602cda330ef" target="_blank" rel="noreferrer noopener">Zapier</a> Zapier automatically moves info between Pipedrive and the other apps you use every day – so you can focus on your most important work.</li></ul>
<h2 style="text-align: justify"> </h2>
<a name="C8IamCs"></a>
<hr>
<h2 style="text-align: justify">Manage my account <a name="manage-my-account"></a></h2>
<a href="https://www.pipedrive.com/en/marketplace/collections/manage-accounts" target="_blank" rel="noreferrer noopener">Task management apps</a> allow you to create workflows between Pipedrive actions and your task management system to keep track of your team’s progress.
Most popular apps:
<ul><li><a href="https://marketplace.pipedrive.com/app/asana/a8f575f8fffb2e9d?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Asana </a>Make updates to your project management workflow in Asana when deals are created or updated in Pipedrive.</li><li><a href="https://marketplace.pipedrive.com/app/trello/53dd3d675e075309?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Trello </a>Update your project management cards in Trello with Pipedrive information effortlessly.</li></ul>
<h2 style="text-align: justify"> </h2>
<a name="C9IamCs"></a>
<hr>
<h2 style="text-align: justify">Support my customers <a name="support-my-customers"></a></h2>
<a href="https://www.pipedrive.com/en/marketplace/collections/enable-support-for-clients" target="_blank" rel="noreferrer noopener">Customer support apps</a> let you streamline your support workflow across communication channels and increase customer engagement.
Most popular apps:
<ul><li><a href="https://marketplace.pipedrive.com/app/intercom/dc268663d92c527d?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Intercom</a> Create and track deals in Pipedrive as leads are qualified from Intercom conversations.</li><li><a href="https://marketplace.pipedrive.com/app/textline/c9ae1c7e80c5a7ce?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Textline </a>Send, receive and log text messages to contacts directly from your Pipedrive account.</li><li><a href="https://marketplace.pipedrive.com/app/live-chat/3661791d9e4ecbdf?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Livechat </a>Direct leads created through LiveChat directly into your Pipedrive account.</li><li><a href="https://www.pipedrive.com/en/marketplace/app/support-bee/650705610c40b044?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">SupportBee</a> Sync your Pipedrive contacts with your email ticketing system.</li><li><a href="https://marketplace.pipedrive.com/app/front/8e8fa91689d06b24?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Front</a> Sync your Pipedrive contacts with your email ticketing system.</li></ul>
<a name="C10IamCs"></a>
<hr>
<h2 style="text-align: justify">Other use cases <a name="other-use-cases"></a></h2>
You can create workflows between your Pipedrive account and a third-party platform using an <a href="https://marketplace.pipedrive.com/apps/integration-platforms" target="_blank" rel="noreferrer noopener">integration platform</a> to connect the parties for you.
Most popular apps:
<ul>
<li>
<a href="https://marketplace.pipedrive.com/app/pie-syn%D1%81/6abe5cad4ca199a3?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Piesync </a>Sync your Pipedrive contacts with a third-party platform</li>
<li>
<a href="https://marketplace.pipedrive.com/app/integromat-automation/db8dbdbe3076d037?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Integromat</a> Integrate your Pipedrive account with other platforms to automate workflows</li>
<li>
<a href="https://marketplace.pipedrive.com/app/import-2-wizard/8c66063eb0e59905?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Import2</a> Import, export, or sync your Pipedrive data with other platforms</li>
<li>
<a href="https://marketplace.pipedrive.com/app/sync-q-quick-books-automation/a062bf0ec34bc773?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">SyncQ–QuickBooks Automation </a>Present Quickbooks invoices and payment information directly in your Pipedrive account</li>
<li>
<a href="https://marketplace.pipedrive.com/app/zapier/498e7a8fb1937627?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Zapier</a> Integrate your Pipedrive account with other platforms to automate workflows</li>
</ul>

Pipedrive Marketplace: popular categories

attract-new-leads

Attract new leads

qualify-my-leads

Qualify my leads

nurture-my-leads

Nurture my leads

communicate-with-leads

Communicate with leads

manage-contracts

Manage contracts

enable-payments-and-tracking

Enable payments and tracking

automate-my-pipeline-and-data

Automate my pipeline and data

manage-my-account

Manage my account

support-my-customers

Support my customers

other-use-cases

Other use cases

<div class="support-note primary">
Note: Only Trello users who have an associated Pipedrive account can use the integration.</div>
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/Mf5yP6RwcVH7dRjYzgyNFW.jpg" alt=""></figure>
While Pipedrive will help you understand where a lead is in your sales process, <a href="https://marketplace.pipedrive.com/app/trello/eeb19f125f9f5ff2" target="_blank" rel="noreferrer noopener">Trello</a> may be useful for tracking other tasks that may occur within specific stages in that process.
Trello is a collaboration tool that organizes your projects into boards, telling you what is being worked on, who's working on it and where something is in process. You can learn more about the integration and how it can scale up your processes in <a href="https://www.pipedrive.com/blog/pipedrive-trello-integration" target="_blank" rel="noreferrer noopener">this blog post</a>.
With the Pipedrive-Trello integration, you can sync your information between the two systems. You can auto-create cards based on your Pipedrive deals, as well as connect your deals, organizations and people to your Trello cards.
<figure><img src="https://kb-cms.pipedriveassets.com/unnamed.png" alt=""></figure>
Learn how Pipedrive in <a href="https://www.pipedrive.com/blog/pipedrive-trello-integration" target="_blank" rel="noreferrer noopener">our blog</a>.
<hr>
<h2 style="text-align: justify">
<a name="setting-up-the-integration"></a>Setting up the integration</h2>
<div class="support-note primary">
Note: To enable this Power-Up, you will need both a Trello account and a Pipedrive account. </div>
To begin connecting Pipedrive to your Trello account, go to the Trello page in the <a href="https://marketplace.pipedrive.com/app/trello/eeb19f125f9f5ff2" target="_blank" rel="noreferrer noopener">Pipedrive Marketplace</a> and select "Proceed to install".
<figure><img src="https://kb-cms.pipedriveassets.com/Trello_1.png" alt="Trello_1.png" width="600" height="108"></figure>
You will be directed to a Trello page where you can then add Pipedrive as a Power-Up. Click "Add Power-Up" to continue.
<figure><img src="https://kb-cms.pipedriveassets.com/Trello_2.png" alt="Trello_2.png" width="600" height="556"></figure>
From the dropdown menu, select the board you would like to connect to Pipedrive and click "Add" to proceed.
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Capture_on_2020-06-03_at_14-17-37.gif" alt="Screen_Capture_on_2020-06-03_at_14-17-37.gif" width="1118" height="1200"></figure>
You can then click "Go to board". This will direct you to your Trello board, where you should click on "Pipedrive" in your menu under Power-Ups. From the dropdown, click "Pipedrive" and "Authorize account". Then click "Link Pipedrive Account".
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202021-03-17%20at%2016-57-24.gif" alt="Trello integration authorization"></figure>
A new window will now open where you can give Trello permission to connect with Pipedrive. To proceed, click "Allow and Install".
<figure><img src="https://kb-cms.pipedriveassets.com/Trello_4.png" alt="Trello_4.png" width="599" height="626"></figure>
Now that it is installed, from your Trello board menu, click on the "Pipedrive Power-Up" and you should then see the option to Get permissions in Pipedrive. By clicking on this, you will be directed to a page that will allow Pipedrive to access your Trello account. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-06-03_at_12.39.27.png" alt="Screenshot_2020-06-03_at_12.39.27.png" width="300" height="181"></figure>
Click "Allow" to give Pipedrive permission to access Trello. Your account is now connected and verified by Pipedrive and Trello allowing you to start using the integration.
<hr>
<h2 style="text-align: justify">
<a name="auto-create-pipedrive-field-settings"></a>Auto-create &amp; Pipedrive field settings</h2>
Setting up auto-create 
To set up auto-create, in your Trello board menu, select Pipedrive, and then Edit Power-Up Settings. You can then set up the rules for your board.
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-07-06%20at%2012.06.31%20copy.png" alt="auto create"></figure>
Setting up automatic card creation in Trello is based on three types of rules:
<ul>
<li>When a deal is added to Pipedrive</li>
<li>When a deal enters a pipeline stage</li>
<li>When a deal is marked as won or lost</li>
</ul>
You can choose any of the above, but only one rule can be set up per Trello board. Otherwise, you may end up with duplicate cards on the same board from similar rules set in the Power-Up.
Pipedrive field settings
By selecting "Pipedrive field settings" you can select up to twenty fields to show when you link a Pipedrive item.
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-07-06%20at%2012.13.16.png" alt="power up"></figure>
As the maximum amount of fields is twenty, you will need to untick items if you wish to add more fields when the twenty is reached.
<div class="support-note success primary">Note: If you select Activities or Notes, the three most recent items will be displayed. </div>
<hr>
<h2 style="text-align: justify">
<a name="app-action-and-the-app-panel"></a>App action and the app panel</h2>
You have a quick way to create Trello items such as boards, lists and cards from within Pipedrive. 
From the app panel on the left and side of your detail view, you can click the three dots "..." to open your options and create a card in Trello.
<figure style="max-width:303px;"><img src="https://kb-cms.pipedriveassets.com/three%20dots%20trello.png" alt="Three dots trello" width="303" height="328"></figure>
From the deal detail view, click the three dots "..." in the top right-hand corner and select "Create in Trello" from the dropdown menu. 
<figure><img src="https://kb-cms.pipedriveassets.com/Trello_6.png" alt="Trello_6.png" width="350" height="294"></figure>
This will open a new window where you can select the item type you wish to create in Trello.
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-06-03_at_15.33.51.png" alt="Screenshot_2020-06-03_at_15.33.51.png" width="451" height="252"></figure>
From Trello, you can also connect your cards to Pipedrive. Click on the card you would like to connect and, in the Power-Ups section, you can select "Pipedrive" and choose a deal to connect the card to. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Capture_on_2020-06-03_at_15-42-02.gif" alt="Screen_Capture_on_2020-06-03_at_15-42-02.gif" width="958" height="575"></figure>
You will then see the card linked to your Pipedrive deal in your Trello <a href="https://support.pipedrive.com/en/article/app-panels" target="_blank" rel="noreferrer noopener">App Panel</a>. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-06-03_at_16.10.15.png" alt="Screenshot_2020-06-03_at_16.10.15.png"></figure>
<hr>
<h2 style="text-align: justify">
<a name="visibility"></a>Visibility</h2>
<div class="support-note primary">
Note: Other Trello board members can make the board publicly visible or invite new members who can then view it.</div>
All members of a Trello board can see Pipedrive data on that board even if they do not have a Pipedrive account. The Trello board members without a Pipedrive account will not be able to add, edit, or delete any Pipedrive information.
If you delete the Trello app from Pipedrive, you will no longer see your Pipedrive data on your Trello board. In this case, you will need to re-authorize your account. After Trello has been deleted in Pipedrive, you will have a link in your related Trello cards where you can re-authorize your account.
<figure><img src="https://kb-cms.pipedriveassets.com/Trello%20re-authorize.png" alt="Trello Re-authorize"></figure>
<div class="support-note success primary">Note: As different users can add cards to the same Pipedrive deal in Trello, each user will only see the data they have linked to the deal themselves.</div>
<hr>
<h2 style="text-align: justify">
<a name="trello-in-work-flow-automation"></a>Trello in WorkFlow Automation</h2>
It is also possible to use Pipedrive's <a href="https://support.pipedrive.com/en/article/workflow-automation">workflow automation feature</a>. When you are creating automation, you can choose Trello as one of your actions.
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-06-28%20at%2014.51.01.png" alt="Trello"></figure>
Once you have selected Trello as your action, you can select one of three possible events, creating a Trello board, list, or card.
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-06-28%20at%2014.56.31.png" alt="Trello duplicate"></figure>
You will then be able to choose what fields should be modified with this action.
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-06-28%20at%2014.55.10.png" alt="trello options 2"></figure>
Once your workflow automation has been triggered, your chosen event will take place in Trello.
Templates
It is also possible to use Trello with our <a href="https://support.pipedrive.com/en/article/workflow-automation-templates">workflow automation templates</a>. By going to Workflow automation &gt; Templates &gt; <a href="https://app.pipedrive.com/settings/automation/list?templates=create-in-trello">Create in Trello</a>, you will see three pre-made templates that you can use.
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-06-28%20at%2015.12.01.png" alt="Trello template"></figure>
<hr>
<h2 style="text-align: justify">
<a name="troubleshooting"></a>Troubleshooting</h2>
To troubleshoot the Trello integration, you can try reinstalling the app. When you reinstall the app, choose "Remove personal settings" before enabling the app again. 
<figure style="max-width:322px;"><img src="https://kb-cms.pipedriveassets.com/Markup%202021-06-21%20at%2011.46.11.png" alt="trello troubleshooting" width="322" height="202"></figure>

Pipedrive integration: Trello

auto-create-pipedrive-field-settings

Auto-create & Pipedrive field settings

app-action-and-the-app-panel

App action and the app panel

visibility

Visibility

trello-in-work-flow-automation

Trello in WorkFlow Automation

troubleshooting

Troubleshooting

<div class="support-note warning">Note: Active calendar sync is required to send activity invites. Learn how to sync your calendar <a href="https://support.pipedrive.com/article/calendar-sync" target="_blank" rel="noreferrer noopener">in this article</a>.</div>
The Zoom integration with Pipedrive makes it easy to schedule calls, invite guests and log Zoom video conferences without ever leaving Pipedrive.
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/x7jcGBoBV8HRY1WqLLDUg9.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify">
<a name="installing-the-zoom-integration"></a>Installing the Zoom integration </h2>
<div class="support-note success primary">Note: You can also connect the Zoom integration by going directly to the Pipedrive Marketplace and installing it through the <a href="https://www.pipedrive.com/en/marketplace/app/zoom-meetings/871b8bc88d3a1202" target="_blank" rel="noreferrer noopener">app page. </a></div>
To install the Zoom integration, open any new or existing <a href="https://support.pipedrive.com/en/article/activities" target="_blank" rel="noreferrer noopener">activity</a> in Pipedrive and click on video call &gt; Zoom meeting. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/zoom%2010.jpg" alt=""></figure>
 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/zoom%205.jpg" alt=""></figure>
After you’re redirected to the Marketplace page, click “Install now” to initiate the installation.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/zoom%203.jpg" alt=""></figure>
After you authorize the app, you’ll be redirected to your activities view, and you can start using the integration. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/zoom%204.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify">
<a name="scheduling-zoom-calls"></a>Scheduling Zoom calls</h2>
<div class="support-note success primary">Note: If you are using Pipedrive’s <a href="https://support.pipedrive.com/en/article/scheduler">Scheduler feature</a>, you can use the Zoom integration to schedule video calls there as well. You can read more about how <a href="https://support.pipedrive.com/en/article/video-call-integration-for-scheduler">in this article.</a></div>
To add a Zoom call to an activity, open a new or existing activity and click on video call &gt; Zoom meeting. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/zoom%204.jpg" alt=""></figure>
A unique Zoom link will be generated and included in the <a href="https://support.pipedrive.com/en/article/activity-invites" target="_blank" rel="noreferrer noopener">activity invite</a> sent to guests 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/zoom%207.1.jpg" alt=""></figure>
The location of the meeting will be set as the Zoom link.
<div class="support-note success primary">Note: If your team uses passwords to access Zoom calls, they will appear in the activity note so that your respondents can join the call securely. You can enable passwords for your meetings on your Zoom settings page. </div>
<hr>
<h2 style="text-align: justify">
<a name="viewing-and-joining-scheduled-calls"></a>Viewing and joining scheduled calls</h2>
<div class="support-note success primary">Note: If your activity isn’t linked to any deals or contacts, you can access the Zoom link in the original activity’s detail view. </div>
Click on “Join Zoom meeting” in the <a href="https://support.pipedrive.com/en/article/detail-view" target="_blank" rel="noreferrer noopener">detail view</a> of any linked deal or person to join a Zoom meeting at the scheduled time.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/zoom%208.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify">
<a name="uninstalling-the-integration"></a>Uninstalling the integration </h2>
To uninstall your Zoom integration: 
<ul><li>go to Tools and apps &gt; <a href="https://app.pipedrive.com/settings/marketplace" target="_blank" rel="noreferrer noopener">Marketplace apps</a></li><li>click the ”...“ next to the Zoom integration</li><li>select ”Uninstall“</li></ul>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/zoom%209.jpg" alt=""></figure>
<div class="support-note success primary">Note: This method can be used for uninstalling your other Marketplace apps as well. </div>

Pipedrive integration: Zoom meetings

installing-the-zoom-integration

Installing the Zoom integration

scheduling-zoom-calls

Scheduling Zoom calls

viewing-and-joining-scheduled-calls

Viewing and joining scheduled calls

Pipedrive’s integration with Google Meet lets you add Google Meet video links to your activities and Scheduler invites.
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/tjVabCi4rsSWFjF3MfkMFE.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify"><a name="installing-the-google-meet-integration"></a>Installing the Google Meet integration </h2>
<div class="support-note success primary">Note: You can also install the integration directly from our <a href="https://www.pipedrive.com/en/marketplace/app/google-meet/57da5c3c55a82bb6" target="_blank" rel="noreferrer noopener">Marketplace</a> or from the <a href="https://support.pipedrive.com/article/video-call-integration-for-scheduler" target="_blank" rel="noreferrer noopener">Scheduler</a> window.</div>
Open any new or existing <a href="https://support.pipedrive.com/en/article/activities" target="_blank" rel="noreferrer noopener">activity</a> in Pipedrive and click on video call &gt; Install video call integration &gt; Google Meet meeting.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%202.jpg" alt=""></figure>
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Google%20meet%201.jpg" alt=""></figure>
You‘ll be directed to our <a href="https://www.pipedrive.com/en/marketplace/app/google-meet/57da5c3c55a82bb6" target="_blank" rel="noreferrer noopener">Marketplace page</a>, where you‘ll click “Install now,” log in to Google Meet and grant Pipedrive access to your Google account.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%203.jpg" alt=""></figure>
After the authorization is successful, you can click ”Make it a Google Meet meeting“ to add a video call link to your activity. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%205.jpg" alt=""></figure>
<div class="support-note warning">Note: Active calendar sync is required to send activity invites. Learn how to sync your calendar <a href="https://support.pipedrive.com/article/calendar-sync" target="_blank" rel="noreferrer noopener">in this article</a>. We recommend using the same Google account for the calendar sync authentication and Googe Meet integration. This will ensure that calendar invites and Google Meet links are associated with the same account.</div>
<hr>
<h2 style="text-align: justify"><a name="adding-links-to-activities"></a>Adding links to activities</h2>
To get started, open a new or existing activity and click ”Make it a Google Meet meeting.“
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%205.jpg" alt=""></figure>
A description will be populated for the <a href="https://support.pipedrive.com/en/article/activity-invites" target="_blank" rel="noreferrer noopener">activity invite</a>, including a unique Google Meet video call link for the invited guests. 
The location of the meeting will be set as the Google Meet link.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%206.jpg" alt=""></figure>
When the time for the meeting comes, you can join directly from the activity or the detail page of the linked contact, deal or organization. 
<div style="text-align: justify" class="support-note success warning>Note: Active calendar sync is required to send activity invites. Learn how your <a href="><figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%207.jpg" alt=""></figure><hr><h2 style="text-align: justify">Using Google Meet with Scheduler<a name="using-google-meet-with-scheduler"></a></h2>
<div style="text-align: justify" class="support-note success primary">Note: To learn more about our Scheduler feature, check out <a href="https://support.pipedrive.com/article/scheduler" target="_blank" rel="noreferrer noopener">this article. </a> </div>
To add a Google Meet link to a Scheduler availability, go to Activities &gt; Meeting scheduler &gt; Manage availability. 
<figure><img src="https://kb-cms.pipedriveassets.com/meeting%20scheduler%203.jpg" alt=""></figure>
Choose an existing availability to edit, or click ”Create new availability“ to add a new one. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%209.2.jpg" alt=""></figure>
When you get to meeting details, click ”Make it a Google Meet meeting.“
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%2011.jpg" alt=""></figure>
The status will change to Google Meet meeting, but unlike an activity, the link won‘t appear in the description. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/google%20meet%2012.jpg" alt=""></figure>
When an appointment is scheduled using that availability, a Google Meet link will be created and sent to you and the other person through your confirmation emails.</div>

Pipedrive Integration: Google Meet

installing-the-google-meet-integration

Installing the Google Meet integration

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Adding links to activities

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Using Google Meet with Scheduler

<a href="https://monday.com/" target="_blank" rel="noreferrer noopener">monday.com</a> is a project management tool that allows you to create streamlined workflows and improve alignment in teams. You can plan, track and manage your team's work all in one place. 
You can use this <a href="https://www.pipedrive.com/en/marketplace/app/monday-com/34e3e8242bb59604" target="_blank" rel="noreferrer noopener">Monday integration for Pipedrive</a> to connect your CRM and your project management tool and make Pipedrive's deals, contacts and activities part of your project management. Combining these two powerful tools will boost your productivity and save time.
Compare <a href="https://www.pipedrive.com/en/crm-comparison/pipedrive-vs-monday">Pipedrive vs. Monday</a> 
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/WWJ2eLmNMzf3LgRBj389FW.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify"><a name="integration-set-up"></a>Integration set up</h2>
<ol><li>To set up the Monday integration with your Pipedrive account, go to the Pipedrive <a href="https://www.pipedrive.com/en/marketplace/" target="_blank" rel="noreferrer noopener">Marketplace</a>, search for Monday and click on "Proceed to Install". <img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-11-05%20at%2015.21.01.png" width="558" height="111" alt=""> </li><li>You will be taken through an authorization flow, where Monday will ask for permission to access your Pipedrive data. Click "Allow and Install" to confirm the authorization.</li><li>Once you get to the success screen, you will be prompted to go to your monday.com account. <center></center></li>
</ol>
<hr>
<h2 style="text-align: justify"><a name="supported-pipedrive-columns"></a>Supported Pipedrive columns</h2>
Currently, the following Pipedrive fields are supported in the monday.com integration: 
Deal fields:
<ul><li>Organization</li><li>Contact person</li><li>Stage</li><li>Status</li><li>Value</li><li>Owner</li></ul>
Person fields:
<ul><li>Organization</li><li>Name</li><li>Email</li><li>Phone</li><li>Owner</li></ul>
Organization fields:
<ul><li>Name</li><li>Owner</li></ul>
Activity fields:
<ul><li>Activity type</li><li>Subject</li><li>Duration</li><li>Due date</li><li>Deal</li><li>Person</li><li>Organization</li><li>Owner</li></ul>
<hr>
<h2 style="text-align: justify"><a name="use-case-examples"></a>Use case examples</h2>
Never lose track of your Pipedrive activity in your Monday board. Whether it's a phone call, email, meeting, or a new deal or contact entry in your Pipedrive account, everything will be automatically synced to your Monday account. 
The Pipedrive integration will allow you to create automations based on the following: 
<ul><li>When a new organization is created, create an item in Monday.</li><li>When a new activity is created, create an item in Monday.</li><li>When a new person is created, create an item in Monday.</li><li>When a new deal is created in this pipeline, create an item in Monday.</li></ul>
<figure><img src="https://kb-cms.pipedriveassets.com/monday_automations.png" alt=""></figure>
After selecting your automation, choose which data from your Pipedrive account will be mapped into each column in Monday.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202021-10-06%20at%2017-45-42.gif" height="305" width="400" alt=""></figure>
<div class="support-note success primary">Note: The sync between monday.com and Pipedrive will go one-way, from Pipedrive to Monday.</div>

Pipedrive Integration: Monday

integration-set-up

Integration set up

supported-pipedrive-columns

Supported Pipedrive columns

use-case-examples

Use case examples

<h2 style="text-align: justify">Q: Can I make a regular or video call via the messaging inbox?<a name="q-can-i-make-a-regular-or-video-call-via-the-messaging-inbox"></a></h2>
No, currently the calling functionality is not supported by Facebook Messenger API.
<hr>
<h2 style="text-align: justify">Q: What to do if my page received a policy violation notification from Facebook?<a name="q-what-to-do-if-my-page-received-a-policy-violation-notification-from-facebook"></a></h2>
Whenever a page is restricted from sending messages for platform policy reasons, an email clarifying the violation is sent to its support inbox. For any questions regarding the violation notification, try responding to that email.
<hr>
<h2 style="text-align: justify">Q: Why can't I see any Messenger button on my Facebook Page?<a name="q-why-can-t-i-see-any-messenger-button-on-my-facebook-page"></a></h2>
Make sure that your Facebook page messaging functionality is enabled by navigating to your Facebook page's Settings &gt; General.
<hr>
<h2 style="text-align: justify">Q: On which Pipedrive plan is this Messenger integration available?<a name="q-on-which-pipedrive-plan-is-this-messenger-integration-available"></a></h2>
The Messenger integration is free and available across all plans. 
<hr>
<h2 style="text-align: justify">Q: How can I add or change my page's automated greeting message?<a name="q-how-can-i-add-or-change-my-page-s-automated-greeting-message"></a></h2>
You can greet people before they send your page a message. Your greeting will appear in the chat window before a message is sent or in the About section of your Messenger for Business profile.

To add or change the greeting message for your page, go to your Facebook profile and navigate to Page Settings &gt; General &gt; Messaging &gt; Starting a Messenger Conversation.
<hr>
<h2 style="text-align: justify">Q: Are there any visibility settings for messaging inbox and the Messenger integration?<a name="q-are-there-any-visibility-settings-for-messaging-inbox-and-the-messenger-integration"></a></h2>
Pipedrive's Messenger integration offers two visibility settings: private and shared mode.
<ul><li>Private: If the user who installed the app sets the visibility settings as private, this means that only they will see conversations in the messaging inbox, receive new messages and can reply to conversations. Additionally, only they can link conversations to contacts, leads, or deals. Note that all conversations automatically synced with contacts, leads, or deals may be visible to other users, depending on their permissions. </li><li>Shared: If the user who installed the app sets the visibility settings as shared, any other user can access and reply to conversations in the messaging inbox and receive new messages. They can also link conversations to contacts, leads, or deals. However, all conversations automatically synced with contacts, leads, or deals will be visible to other users depending on their permissions. 
</li></ul>
<hr>
<h2 style="text-align: justify">Q: Who can I send messages to when using Facebook Messenger and Pipedrive messaging inbox?<a name="q-who-can-i-send-messages-to-when-using-facebook-messenger-and-pipedrive-messaging-inbox"></a></h2>
Due to its spamming policy, Facebook doesn't allow businesses to initiate conversations with its followers or prospects. 

Instead, and like most other messaging apps, it requires customers to send the first message.

Luckily, Facebook provides plenty of opportunities for your prospects to contact your business via Messenger. 
<hr>
<h2 style="text-align: justify">Q: What permissions do I need to integrate Messenger and the messaging inbox?<a name="q-what-permissions-do-i-need-to-integrate-messenger-and-the-messaging-inbox"></a></h2>
Only admin users in Pipedrive AND Facebook for Business can integrate Messenger with the messaging inbox.
<hr>
<h2 style="text-align: justify">Q: Can I do broadcast messaging from the messaging inbox?<a name="q-can-i-do-broadcast-messaging-from-the-messaging-inbox"></a></h2>
Facebook allows you to broadcast your Messenger contact base via sponsored messages or message tags (an additional fee will be charged by Facebook).
Note that sponsored messages and message tags are currently not supported by Pipedrive. If you are interested in this functionality, please <a href="https://support.pipedrive.com/contact-us" target="_blank" rel="noreferrer noopener">send us your feedback</a>. 
<hr>
<h2 style="text-align: justify">Q: Who can uninstall the app?<a name="q-who-can-uninstall-the-app"></a></h2>
Any Pipedrive admin can uninstall the Facebook Messenger app.
<hr>
<h2 style="text-align: justify">Q: Who can change app visibility settings?<a name="q-who-can-change-app-visibility-settings"></a></h2>
Only the user who installed the Facebook Messenger app can change the app's visibility settings.
<hr>
<h2 style="text-align: justify">Q: Can I integrate my personal Facebook Messenger account?<a name="q-can-i-integrate-my-personal-facebook-messenger-account"></a></h2>
No. According to Facebook rules and API possibilities, you can only integrate Facebook Messenger for Business.

Facebook Messenger integration FAQ

q-can-i-make-a-regular-or-video-call-via-the-messaging-inbox

Q: Can I make a regular or video call via the messaging inbox?

q-what-to-do-if-my-page-received-a-policy-violation-notification-from-facebook

Q: What to do if my page received a policy violation notification from Facebook?

q-why-can-t-i-see-any-messenger-button-on-my-facebook-page

Q: Why can't I see any Messenger button on my Facebook Page?

q-on-which-pipedrive-plan-is-this-messenger-integration-available

Q: On which Pipedrive plan is this Messenger integration available?

q-how-can-i-add-or-change-my-page-s-automated-greeting-message

Q: How can I add or change my page's automated greeting message?

q-are-there-any-visibility-settings-for-messaging-inbox-and-the-messenger-integration

Q: Are there any visibility settings for messaging inbox and the Messenger integration?

q-who-can-i-send-messages-to-when-using-facebook-messenger-and-pipedrive-messaging-inbox

Q: Who can I send messages to when using Facebook Messenger and Pipedrive messaging inbox?

q-what-permissions-do-i-need-to-integrate-messenger-and-the-messaging-inbox

Q: What permissions do I need to integrate Messenger and the messaging inbox?

q-can-i-do-broadcast-messaging-from-the-messaging-inbox

Q: Can I do broadcast messaging from the messaging inbox?

q-who-can-uninstall-the-app

Q: Who can uninstall the app?

q-who-can-change-app-visibility-settings

Q: Who can change app visibility settings?

q-can-i-integrate-my-personal-facebook-messenger-account

Q: Can I integrate my personal Facebook Messenger account?

Facebook Messenger is one of the most popular communication platforms in the world. Its product, <a href="https://www.facebook.com/business" target="_blank" rel="noreferrer noopener">Facebook for Business</a>, simplifies your customer acquisition by providing a direct, conversational way for people to take action in an environment where they already spend their time.
Pipedrive's Facebook Messenger integration unifies all conversations from your Facebook Messenger in Pipedrive. It helps you boost productivity and manage communications with your leads and clients on Facebook Messenger by making them accessible and shareable in Pipedrive.
Linking Facebook Messenger conversations with Pipedrive contacts, deals and leads has never been so easy.
<figure><img class="vidyard-player-embed" src="https://play.vidyard.com/KcQEeunHxocYPj42XNDJUQ.jpg" alt=""></figure>
<hr>
<h2 style="text-align: justify">How to install the integration<a name="how-to-install-the-integration"></a></h2>
<div><ol><li>Head to Leads &gt; Integrations &gt; <a href="https://app.pipedrive.com/leads/messaging" target="_blank" rel="noreferrer noopener">Messaging</a> and click on "Connect" to open the <a href="https://support.pipedrive.com/article/messaging-inbox" target="_blank" rel="noreferrer noopener">Messaging Inbox</a>. <img src="https://kb-cms.pipedriveassets.com/fb%20connect.png" alt=""> </li><li>You will be taken through an authorization flow, where Facebook Messenger will ask for permission to access your Pipedrive data. Choose the Pipedrive account you wish to connect to and click "Allow and continue" to confirm the authorization. </li><li>Select the app extension visibility in Pipedrive for your connection with Facebook Messenger. <img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-12-09%20at%2019.07.58.png" alt=""> • Private visibility settings: Only the user who installed the app can see and reply to Facebook Messenger conversations in Messaging Inbox and link them to contacts, leads, or deals in Pipedrive. • Shared visibility settings: Any user in the company account can see and reply to Facebook Messenger conversations in Messaging Inbox and link them to contacts, leads, or deals in Pipedrive. </li><li>You will be redirected to the Facebook login page. From there, enter your Facebook email and password. Once you have logged in to Facebook, select the Facebook account and business page to connect with Pipedrive. </li><li>You will be redirected to Pipedrive's <a href="https://support.pipedrive.com/article/messaging-inbox" target="_blank" rel="noreferrer noopener">Messaging Inbox</a>. </li><li>Your account is now connected and verified by Pipedrive and Facebook. </li></ol>
<div class="support-note success primary">Note: Only admin users can install the Facebook Messenger app in Pipedrive. To connect Pipedrive to your company's Facebook page, you must have admin rights to both Facebook and Pipedrive.</div></div>
<hr>
<h2 style="text-align: justify">Using Facebook Messenger in Pipedrive<a name="using-facebook-messenger-in-pipedrive"></a></h2>
Conversations within your <a href="https://support.pipedrive.com/article/messaging-inbox" target="_blank" rel="noreferrer noopener">Messaging Inbox</a> are sorted by the last update date. This means that the most recent conversation will appear at the top, and the oldest conversation will appear at the bottom.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-11-19%20at%2013.38.49.png" alt=""></figure>
Every conversation will automatically display the last thirty messages exchanged. To see the historical messages, scroll up in the conversation. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202021-12-14%20at%2010-42-32.gif" width="301" height="440" alt=""></figure>
In the Messaging Inbox, you can create a deal or lead and connect them with the new conversation. Alternatively, you can link a conversation to existing deals or leads. You will see the options to add a new or link to existing items on the right-hand side of your screen.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-12-14%20at%2010.54.28.png" alt=""></figure>
Every message sent through Pipedrive should sync to Facebook Messenger and vice-versa.
<hr>
<h2 style="text-align: justify">How to uninstall the app<a name="how-to-uninstall-the-app"></a></h2>
If you no longer need the Facebook Messenger app or for troubleshooting purposes, you may want to uninstall the app from your side. There are two ways to do it.
In Pipedrive
<ol><li>Go to Tools and app &gt; <a href="https://app.pipedrive.com/settings/facebook_messenger" target="_blank" rel="noreferrer noopener">Messaging</a> and click on the trash can icon. <img src="https://kb-cms.pipedriveassets.com/Annotation%20on%202021-11-25%20at%2017-27-32.png" alt=""> </li><li>Click on the red button to confirm that you wish to remove the integration. <img src="https://kb-cms.pipedriveassets.com/uninstall%20facebook.png" alt=""></li><li>You will be redirected to the main messaging page, where you can start over with the installation if needed.</li></ol>
<div class="support-note success primary">Note: Any admin can uninstall the integration from Pipedrive Messaging settings. </div>
In Facebook
<ol><li>Go to Page Settings &gt; Advanced Messaging. </li><li>Look for the Pipedrive Messenger app and click on "Configure". <img src="https://kb-cms.pipedriveassets.com/Annotation%20on%202021-11-25%20at%2017-38-57.png" alt=""></li><li>Follow the steps to remove the app.</li></ol>
<div class="support-note success primary">Note: Only the Facebook page admin can remove the integration from the Facebook settings page. </div>
If you have problems with your Facebook Messenger app, read our troubleshooting guide <a href="https://support.pipedrive.com/article/troubleshooting-facebook-messenger-integration" target="_blank" rel="noreferrer noopener">here</a>.

Pipedrive Integration: Facebook Messenger

using-facebook-messenger-in-pipedrive

Using Facebook Messenger in Pipedrive

<div style="text-align: justify" class="support-note success primary">Note: As of August 28, 2023, the WhatsApp integration is no longer available for new customers. Existing users of the integration can still access the feature until February 28, 2024 but it can’t be found in the Marketplace or the messaging app for new users.</div>
Now that the WhatsApp integration is being removed from Pipedrive, you may have some questions about where to go from here. 
This article is designed to answer questions you might have about your existing WhatsApp data, as well as where to find this functionality next. 
<hr>
<h2>What happens after WhatsApp is removed?<a name="what-happens-after-whats-app-is-removed"></a></h2>
Will my Whatsapp messages be deleted once the app is deactivated? 
All WhatsApp messages that are linked to a deal, lead or contact are preserved in Pipedrive as a note. Other messages can be accessed on your Twilio account or subaccount SID.
What are some alternative apps that as a replacement for this app?
We suggest you explore: 
<ul><li><a href="https://www.pipedrive.com/en/marketplace/app/timelines-ai-whatsapp-pipedrive-integration/1a5fbfed3a04cc3a" title="https://www.pipedrive.com/en/marketplace/app/timelines-ai-whatsapp-pipedrive-integration/1a5fbfed3a04cc3a" target="_blank" rel="noreferrer noopener">TimelinesAI</a></li><li><a href="https://www.pipedrive.com/en/marketplace/app/waba-integration-by-ulgebra/d688695f917bf352" title="https://www.pipedrive.com/en/marketplace/app/waba-integration-by-ulgebra/d688695f917bf352" target="_blank" rel="noreferrer noopener">WABA integration by Ulgebra</a></li><li><a href="https://www.pipedrive.com/en/marketplace/search?query=whatsapp" title="https://www.pipedrive.com/en/marketplace/search?query=whatsapp" target="_blank" rel="noreferrer noopener">Other Whatsapp integrations </a>available on our marketplace</li></ul>
If you proceed with an app that uses Whatsapp Business API (i.e. the WABA app) you‘ll also have to initiate a request to migrate your existing phone number from Twilio to the new provider.
How can I migrate my existing phone number to a new provider? 
Note: For more information on this process, check out <a href="https://developers.facebook.com/docs/whatsapp/business-management-api/guides/migrate-phone-to-different-waba" target="_blank" rel="noreferrer noopener">this article.</a> 
Start by creating a support ticket with Twilio to disable 2FA on your Whatsapp phone number (you’ll need to provide the Account SID and phone number) and then your destination provider can initiate the migration request.
Will my messaging history also be migrated to the new service provider? 
The following data is preserved when migrating to another provider:
<ul><li>Display name</li><li>Quality rating</li><li>Official business account status</li><li>Messaging limits</li><li>Any pre-approved, high-quality message templates</li></ul>
However, message and chat history won’t be migrated (per Meta’s policies.)
What other details do I need to keep in mind if I decide to migrate to a new provider?
Note: For more information about discovering Facebook Business IDs, check out <a href="https://www.facebook.com/business/help/1181250022022158?id=180505742745347" title="https://www.facebook.com/business/help/1181250022022158?id=180505742745347" target="_blank" rel="noreferrer noopener">this article.</a>
Here are a few extra notes to keep in mind during your migration to a new provider:
<ul><li>You can only migrate numbers within the same business. This means the Facebook Business ID must be identical, between the BSP (Business service provider) you’re migrating with and the new account you have with the new BSP.</li><li>Please note that only the Facebook Business Manager ID of the account-owning Business Manager can support the migration. If the Business Manager has access but is not the owner, the migration won’t work.<a href="https://www.facebook.com/business/help/1181250022022158?id=180505742745347" title="https://www.facebook.com/business/help/1181250022022158?id=180505742745347"></a></li><li>You must have physical access to a phone to be able to receive and verify the 6-digit PIN code through SMS or Voice Call for every number to be migrated.</li><li>Two-factor verification <a href="https://support.messagebird.com/hc/en-us/articles/6559917131281" title="https://support.messagebird.com/hc/en-us/articles/6559917131281">must be disabled for the number</a> linked to each Whatsapp Business Account. This requires a support ticket with Twilio to request that their team disable 2FA.</li></ul>
<hr>
<h2>Questions about using WhatsApp<a name="questions-about-using-whats-app"></a></h2>
If you’re still using the WhatsApp integration, you can find answers to questions about its functionality here. 
What Pipedrive plan offers the WhatsApp by Twilio integration? 
The integration is available across all plans for no extra charge. Please note that both <a href="https://www.facebook.com/business/help/2225184664363779?id=2129163877102343" target="_blank" rel="noreferrer noopener">WhatsApp</a> and <a href="https://www.twilio.com/whatsapp/pricing" target="_blank" rel="noreferrer noopener">Twilio</a> may charge additional fees. 
Does the WhatsApp integration offer audio or video calling? 
No, the integration currently doesn’t support audio and video calling.
How can I update my logo and business profile for my WhatsApp account? 
When you submit a Twilio phone number to be enabled for WhatsApp, you must provide a display name to appear on your in-app profile for WhatsApp users. It’s also recommended to provide additional information, such as your business address and a link to your logo.
If you don’t initially submit this information or need to change something, you can update your profile information via the Twilio Console. To update your profile info for a WhatsApp sender, visit the WhatsApp Senders page in the Twilio Console and click on the sender you wish to edit.
Can I start a conversation via WhatsApp through Pipedrive’s messaging inbox? 
Like most other messaging apps, a WhatsApp business account requires contacts to send the first message to initiate conversations with businesses. Luckily, WhatsApp provides many options for how users can contact your business. Learn more on <a href="https://developers.facebook.com/docs/whatsapp/overview/getting-opt-in/" target="_blank" rel="noreferrer noopener">this page</a>.
Can I broadcast messages via the messaging section? 
No, Pipedrive’s messaging inbox doesn’t support broadcasting.
Which visibility settings are available for the messaging inbox and Messenger integration? 
The integration offers two visibility settings: private and shared.
Private: Private visibility mode means only this user can:
<ul><li>See conversations in messaging inbox</li><li>Receive new messages and send replies</li><li>Link conversation to contacts, leads or deals</li></ul>
Note that conversation details that are automatically synced and stored to the related contacts, leads, or deals may be visible to other users based on their permissions.
Shared: Shared visibility mode means any user can:
<ul><li>See conversations in the messaging inbox</li><li>Receive new messages and send replies</li><li>Link conversations to contacts, leads or deals</li></ul>
All conversation details that are automatically synced and stored to the related contacts, leads, or deals may be visible to other users based on their permissions. 
What are the integration requirements? 
To enable the WhatsApp by Twilio integration, you must own a paid Twilio account and enter your approved business WhatsApp number. At a point during the installation, you’ll be asked for your Twilio account SID and access token. Watch <a href="https://pipedrive.hubs.vidyard.com/watch/MtonnVDF3MH9pmmjjchQ2t" target="_blank" rel="noreferrer noopener">this video</a> on how to obtain them.
<div style="text-align: justify" class="support-note success primary">Note: You must also be a Pipedrive company admin in order to install the messaging inbox app extension.</div>
Who can uninstall the integration? 
A company admin (app owner) is the only person who can uninstall the messenger app from the messaging inbox <a href="https://app.pipedrive.com/settings/messaging">settings</a> page.
Who can change WhatsApp’s visibility settings? 
Only the app owner, the user who initially installed the app, can change the integration's visibility settings.
Can I integrate my private WhatsApp with Twilio? 
No. According to WhatsApp’s rules and Pipedrive’s API, you can only integrate WhatsApp business accounts created via official business providers (like Twilio).
I have submitted a template on Twilio and it was rejected. Why? 
WhatsApp provides a number of reasons for rejecting a template. Learn more <a href="https://craft-kb.pipedrive.tools/admin/entries/knowledgeBase/I%E2%80%99ve%20submitted%20a%20template%20via%20Twilio%20an%20it%20was%20rejected.%20Why?%20ANSWER%20If%20your%20message%20template(s)%20have%20been%20rejected,%20it%20may%20have%20been%20for%20one%20of%20the%20following%20reasons%20listed%20in%20this%20document." target="_blank" rel="noreferrer noopener">here</a>.
Can I edit or delete my WhatsApp message templates? 
You can’t currently make changes to a template after its submission. Instead, we recommend that you submit a new template request with the desired changes. You can find more information about that process on <a href="https://support.twilio.com/hc/en-us/articles/4411939542939-Can-I-edit-or-delete-my-WhatsApp-message-templates-" target="_blank" rel="noreferrer noopener">this page</a>.

WhatsApp by Twilio integration FAQ

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What happens after WhatsApp is removed?

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Questions about using WhatsApp

<div style="text-align: justify" class="support-note success primary">Note: As of August 28, 2023, the WhatsApp integration is no longer available for new customers. Existing users of the integration can still access the feature until February 28, 2024 but it can’t be found in the Marketplace or the messaging app for new users.</div>
When using the <a href="https://support.pipedrive.com/article/pipedrive-integration-whatsapp-by-twilio" target="_blank" rel="noreferrer noopener">WhatsApp by Twilio integration</a>, you might encounter a number of issues. We’ve compiled a short guide with a few troubleshooting scenarios and how to tackle each:
<hr>
<h2>Installation process warnings<a name="installation-process-warnings"></a></h2>
You tried to integrate the WhatsApp by Twilio app to your company account and received an error message at the end of the installation flow.
Reason 1 
Your account might be connected to a different Pipedrive account while the app restricts a single installation instance per Twilio's account SID. This means only one Twilio instance can be connected to Pipedrive. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/account%20in%20use%201.png" alt=""></figure>
How to fix:
Ask the Admin who installed the integration to:
<ol><li>Change the app visibility setting to Shared. To do so, the admin needs to go to Tools and apps &gt; <a href="https://app.pipedrive.com/settings/facebook_messenger" target="_blank" rel="noreferrer noopener">Messaging</a> and change the visibility from Private to Shared.</li><li>Uninstall the WhatsApp app from the company account and try to connect WhatsApp by Twilio again. Learn how to uninstall the integration in<a href="https://support.pipedrive.com/article/pipedrive-integration-whatsapp-by-twilio" target="_blank" rel="noreferrer noopener"> this article</a>.</li></ol>
Reason 2
Wrong Twilio credentials were entered. To fix this, you need to enter the correct credentials. Watch the below video on how to obtain your Twilio SID and Auth token. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/credentials%20failed%201.png" alt=""></figure>
<div class="support-note success primary">Note: Some users may have multiple login credentials linked to different accounts. Make sure you enter the credentials from the account that is connected to WhatsApp by Twilio. </div>
Reason 3
You started the installation and lost the account settings rights in the middle of the process. To fix this, ask a user with account settings access to complete the installation process for you. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/9be86b05-d0f4-4908-a030-f11b75ce97aa.png" alt=""></figure>

<hr>
<h2>WhatsApp by Twilio integration was not completed successfully<a name="whats-app-by-twilio-integration-was-not-completed-successfully"></a></h2>
A yellow banner might appear at the top of the <a href="https://app.pipedrive.com/leads/messaging" target="_blank" rel="noreferrer noopener">messaging inbox</a> on your <a href="https://app.pipedrive.com/settings/messaging" target="_blank" rel="noreferrer noopener">messaging settings</a> page, indicating the installation hasn't been completed. Clicking the link will redirect you to the <a href="https://app.pipedrive.com/settings/messaging" target="_blank" rel="noreferrer noopener">messaging settings</a> page. Follow the instructions on the page to enable the app to add a channel to Pipedrive's channels API.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/incomplete%20installation%201.png" alt=""></figure>
<hr>
<h2>A specific WhatsApp conversation doesn't appear in your Pipedrive messaging inbox<a name="a-specific-whats-app-conversation-doesn-t-appear-in-your-pipedrive-messaging-inbox"></a></h2>
<ul><li>Reason 1: Invalid number of participants</li></ul>
Pipedrive's API only supports conversations with a single source user and at least one end user while Twilio supports adding multiple participants to a WhatsApp for business conversation, which is non-standard and not supported by Pipedrive channels API and messaging inbox. 
<ul><li>Reason 2: The installation owner deleted the conversation</li></ul>
If the installation owner deletes a conversation in the <a href="https://app.pipedrive.com/leads/messaging" target="_blank" rel="noreferrer noopener">messaging inbox</a>, it becomes unavailable. Once the contact reaches out to your WhatsApp business account, the conversation will become visible again.
<ul><li>Reason 3: The conversation had been deleted in Twilio before being fetched by Pipedrive's channels API</li></ul>
Twilio API can be accessed by multiple apps as long as they use the same account SID. This means another app might have deleted a conversation on Twilio's side without deleting it from WhatsApp's API.
<hr>
<div class="support-note success primary">Note: If you are still having issues with your integration, visit our <a href="https://support.pipedrive.com/article/whatsapp-by-twilio-integration-faq" target="_blank" rel="noreferrer noopener">WhatsApp by Twilio Integration FAQ</a> or reach out to our support team <a href="https://support.pipedrive.com/en/contact-us">here</a>. </div>

Troubleshooting: WhatsApp by Twilio integration

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Installation process warnings

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WhatsApp by Twilio integration was not completed successfully

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A specific WhatsApp conversation doesn't appear in your Pipedrive messaging inbox

<div style="text-align: justify" class="support-note success primary">Note: As of August 28, 2023, the WhatsApp integration is no longer available for new customers. Existing users of the integration can still access the feature until February 28, 2024 but it can’t be found in the Marketplace or the messaging app for new users. </div>
<h2 style="text-align: justify">What kind of messages are available in WhatsApp Business?<a name="what-kind-of-messages-are-available-in-whats-app-business"></a></h2>
WhatsApp Business allows two types of messages: 
<ul><li>Template messages: Outbound messages sent via WhatsApp Business that use one of the pre-approved templates. Since they're sent to users who have opted-in to receive messages from the business in question, they are normally unsolicited transactional messages (delivery alerts, appointment reminders, etc.).</li><li>Session messages: All incoming messages or outbound replies to those messages within 24-hours. A messaging session starts when a contact sends you a message and is valid for 24 hours. Session messages don't need a template and may include media attachments.</li></ul>
WhatsApp Business requires all message templates to be approved before they can be used to send notification-type messages to users.
The templates that do not meet the criteria or usage guidelines will be rejected and cannot be used. If your message templates are rejected, it may be due to the reasons listed in <a href="https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/" title="https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/" target="_blank" rel="noreferrer noopener">this document</a>. 
<hr>
<h2 style="text-align: justify">How to create WhatsApp templates in Twilio<a name="how-to-create-whats-app-templates-in-twilio"></a></h2>
To start conversations with new contacts or existing contacts you haven't interacted with for more than 24 hours, you must use a message template.
To submit a message template in Twilio, navigate to Messaging &gt; Senders &gt; <a href="https://www.twilio.com/console/sms/whatsapp/templates" title="https://www.twilio.com/console/sms/whatsapp/templates">WhatsApp templates</a>. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202022-04-06%20at%2018.15.21.png" alt=""></figure>
Learn more about sending WhatsApp notification messages with templates <a href="https://www.twilio.com/docs/sms/whatsapp/tutorial/send-whatsapp-notification-messages-templates" title="https://www.twilio.com/docs/sms/whatsapp/tutorial/send-whatsapp-notification-messages-templates" target="_blank" rel="noreferrer noopener">here</a>.
 Best practices for writing WhatsApp templates
Following the below guidelines will increase the chances of your templates being approved and ensure your customers enjoy interacting with your business.
<ul><li>Templates must have a clear purpose. For example, adding placeholders such as {{1}}, {{2}}, etc. is considered vague and might result in your templates being rejected.</li><li>Templates must contain include all the necessary information.</li><li>Templates must be grammatically correct. Grammar and syntax mistakes might rsult in your templates being rejected.</li><li>Twillio's messaging type and language must correspond with those of the template. Note: A new template approval by the WhatsApp team might take up to 3 days.</li></ul>
Once your template is approved, you will see an approved sign next to it in Twilio console &gt; Messaging &gt; <a href="https://www.twilio.com/console/sms/whatsapp/templates" target="_blank" rel="noreferrer noopener">WhatsApp templates</a>.
Approved templates will be synced with Pipedrive's <a href="https://support.pipedrive.com/article/messaging-inbox" target="_blank" rel="noreferrer noopener">Messaging inbox</a>. 
<hr>
<h2>How to use WhatsApp templates in Pipedrive's messaging inbox<a name="how-to-use-whats-app-templates-in-pipedrive-s-messaging-inbox"></a></h2>
<ol><li>In case your last contact hasn't exceeded 24 hours, click the template icon to generate a reply from WhatsApp templates: <img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202022-04-28%20at%2010-59-13%20%281%29.gif" alt=""> </li><li>In case your last contact has exceeded 24 hours, you can reply using the template messages approved by WhatsApp. If your contact replies, you will be able to send standard messages again.<img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202022-04-28%20at%2011-04-46.gif" alt=""> </li></ol>
<div class="support-note success primary">Learn more about WhatsApp by Twilio app <a href="https://support.pipedrive.com/article/pipedrive-integration-whatsapp-by-twilio" target="_blank" rel="noreferrer noopener">here</a>. If you encounter installation issues, refer to our <a href="https://support.pipedrive.com/article/troubleshooting-whatsapp-by-twilio-integration" target="_blank" rel="noreferrer noopener">Troubleshooting guide</a> or <a href="https://support.pipedrive.com/article/whatsapp-by-twilio-integration-faq" target="_blank" rel="noreferrer noopener">FAQ section</a>. </div>

WhatsApp by Twilio integration: templates

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What kind of messages are available in WhatsApp Business?

how-to-create-whats-app-templates-in-twilio

How to create WhatsApp templates in Twilio

how-to-use-whats-app-templates-in-pipedrive-s-messaging-inbox

How to use WhatsApp templates in Pipedrive's messaging inbox

<div style="text-align: justify" class="support-note success primary">Note: This feature is available to any user with the <a href="https://www.pipedrive.com/en/marketplace/app/just-call/d401831fa27bdb38" target="_blank" rel="noreferrer noopener">JustCall</a> or <a href="https://www.pipedrive.com/en/marketplace/app/cloud-talk/9f5f8e12f3836e83" target="_blank" rel="noreferrer noopener">CloudTalk</a> apps installed from our <a href="https://www.pipedrive.com/en/marketplace">Marketplace</a>, but more apps will be available in the future. </div>
With the quick apps menu, you can access relevant calling and messaging apps with one click, and keep using them while navigating around Pipedrive without switching back and forth. 
<hr>
<h2 style="text-align: justify">Where to find it<a name="where-to-find-it"></a></h2>
You can find apps with quick access in the My apps panel to the right of your search bar at the top of the screen. 
Click the “My apps” icon (puzzle piece) to open the panel: 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/quick%20apps%20fix%204.jpg" alt=""></figure>
Currently, two apps can be opened using quick access, <a href="https://www.pipedrive.com/en/marketplace/app/just-call/d401831fa27bdb38" target="_blank" rel="noreferrer noopener">JustCall</a> and <a href="https://www.pipedrive.com/en/marketplace/app/cloud-talk/9f5f8e12f3836e83" target="_blank" rel="noreferrer noopener">CloudTalk</a>. If you don’t have these apps installed, you’ll see a message with links to their install pages. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;width:680px;max-width:680px;"><img src="https://kb-cms.pipedriveassets.com/image%20%281%29.png" width="680" height="438" alt=""></figure>
<div class="support-note success primary">Note: <a href="https://www.pipedrive.com/en/features/marketplace" target="_blank" rel="noreferrer noopener">Pipedrive integrations</a> for JustCall and CloudTalk can be installed through our <a href="https://www.pipedrive.com/en/marketplace" target="_blank" rel="noreferrer noopener">Marketplace</a>. </div>
<hr>
<h2 style="text-align: justify">Accessing apps with quick access<a name="accessing-apps-with-quick-access"></a></h2>
Once you’ve installed an app compatible with the quick access feature, you can see notifications from it and pin it for one-click access. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202023-05-04%20at%2016-14-55.gif" alt=""></figure>
You can also see a full list of your installed apps under Other apps. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/quick%20apps%20fix%202.jpg" alt=""></figure>
To the right of any app listed there, click the “...” to see an overview of the app, visit the app’s external website or email their support team. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/quick%20apps%20fix%203.jpg" alt=""></figure>
<div class="support-note success primary">Note: Click the “Manage apps” button beneath Other apps to see the Marketplace apps section under your Settings.</div>
<hr>
<h2>Using apps with quick access<a name="using-apps-with-quick-access"></a></h2>
When you open an app from the My apps panel, a floating window will appear which can be used and will remain open as you navigate your Pipedrive account.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Capture%20on%202023-04-14%20at%2006-13-22.gif" alt=""></figure>
Quick access apps can be used independently of any linked deal or contact, and calls initiated using these apps won’t be interrupted by navigating your Pipedrive account.

Apps with quick access

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Accessing apps with quick access

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Using apps with quick access

<div class="support-note success primary">Note: This action is only available to users with global admin permissions. </div>
At Pipedrive, we aim to provide you with an ever-increasing number of features to help you grow your business. However, there are times when you may need to get that little bit more out of Pipedrive for your specific use case and need to share data between two different tools and different Pipedrive users.
With the possibility of adding <a href="https://support.pipedrive.com/article/pipedrive-marketplace-apps-integrations">apps from the Marketplace</a> to other Pipedrive users, you will help to ensure that no vital information is lost in the communication between different platforms and users.
<hr>
<h2 style="text-align: justify">Adding a new app to other users<a name="adding-a-new-app-to-other-users"></a></h2>
<div class="support-note success primary">Note: When adding apps to other users you will add the app to yourself. Some apps may not allow user-specific selection. You can reach out to the app developer for further information.</div>
Go to Tools and apps &gt; <a href="https://app.pipedrive.com/settings/marketplace">Marketplace apps</a>. Open the app page and click on “Install now”. The installation flow for apps built by Pipedrive has two simple steps.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-04-27%20at%2012.37.14.png" alt=""></figure>
Step 1 
As soon as you start the installation process, you’ll see a prompt with the user and company selection, as well as the app’s visible elements and interactive features. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-03-20%20at%2009.09.29.png" alt=""></figure>
You have the following options for user installation:
<ul><li>Only yourself</li><li>You + all users</li><li>You + specific user</li></ul>
When selecting “Specific users“, a list with all the users in the company will become visible. Select the users from the list or search for specific names on the search bar.
Then, click on “Next“. 
Step 2
Before finishing the installation, you need to review and allow the permissions the app needs in order to connect Pipedrive and the third-party platform. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-04-27%20at%2013.51.00.png" alt=""></figure>
These permissions are granted on a user level, meaning that when you click on “Allow and continue“ the app will be installed only on your Pipedrive account. The users you added to the app must authorize access themselves within the <a href="https://app.pipedrive.com/settings/marketplace">Marketplace apps</a> tab or via email to complete the installation process.
If you selected the option to notify users via email in the previous step, they will receive a notification with the name of the admin who added the app and the app’s name.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-03-20%20at%2014.01.39.png" alt=""></figure>
<hr>
<h2 style="text-align: justify">Adding an existing app to other users<a name="adding-an-existing-app-to-other-users"></a></h2>
Whether you forgot to add the app to a specific user or want to give access to new employees, you just need to go to Tools and apps &gt; <a href="https://app.pipedrive.com/settings/marketplace">Marketplace apps</a>, look for the app and click on “+ Add”.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-04-27%20at%2014.16.31.png" alt=""></figure>
You will see the list of users you can add the app to or remove from. Save the changes to go back to the app management page.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot%202023-04-27%20at%2014.12.29.png" alt=""></figure>
Learn more about popular Marketplace apps in <a href="https://support.pipedrive.com/article/pipedrive-marketplace-popular-categories" target="_blank" rel="noreferrer noopener">this article</a>.

Adding apps to other users

adding-a-new-app-to-other-users

Adding a new app to other users

adding-an-existing-app-to-other-users

Adding an existing app to other users

General information about what API is and how to use it in Pipedrive.

<div class="support-note success primary">Note: For a more in-depth guide about how API is used in Pipedrive, visit our <a href="https://www.pipedrive.com/en/features/crm-api" target="_blank" rel="noreferrer noopener">CRM API page. </a></div>
Pipedrive offers a variety of automated features and third-party integrations that can make your work easier and more efficient. 
But if you want more advanced communication between your website and Pipedrive account, you might be interested in API. 
<hr>
<h2 style="text-align: justify">What is API?<a name="what-is-api"></a></h2>
<div class="support-note success primary">Note: API can be complex to set up and use, and is a tool mostly used by software developers. If you’re new to API, we highly recommend visiting our <a href="https://pipedrive.readme.io/docs/getting-started" target="_blank" rel="noreferrer noopener">Developer's corner</a> for more detailed information.</div>
In simple terms, API (application programming interface) is a way for two or more applications to communicate. This can be simple, like retrieving some data from an external database, or more complicated if you need to manipulate data in bulk, but API is a bridge that connects businesses to save employees time.
Basic API Terms
Here’s a short list of terms and definitions related to API. 
<table><tbody><tr><td><div style="text-align: justify">API call</div></td><td><div style="text-align: justify">the act of sending a request to your API after setting up an endpoint</div></td></tr><tr><td><div style="text-align: justify">API endpoint</div></td><td><div style="text-align: justify">the end of each touchpoint in an API interaction.</div></td></tr><tr><td><div style="text-align: justify">API request</div></td><td><div style="text-align: justify">when a developer adds an endpoint to a URL and uses that endpoint to call a server or database.</div></td></tr><tr><td><div style="text-align: justify"><a href="https://support.pipedrive.com/article/what-is-the-api-key-for" target="_blank" rel="noreferrer noopener">API key</a></div></td><td><div style="text-align: justify">a unique identifier used during API requests to ensure a person or software is who it says it is.</div></td></tr><tr><td><div style="text-align: justify">API integration</div></td><td><div style="text-align: justify">a connection between two or more applications to exchange data using API.</div></td></tr><tr><td><div style="text-align: justify">JSON</div></td><td><div style="text-align: justify">(JavaScript Object Notation) is an API format that uses JavaScript. Using API often requires at least a basic understanding of scripting language.</div></td></tr></tbody></table>
<div class="support-note success primary">Note: For more information about which users can access API in your account, check out <a href="https://support.pipedrive.com/article/can-all-users-access-the-pipedrive-api" target="_blank" rel="noreferrer noopener">this article. </a></div>
Common API use cases 
Here are some common applications of API for web pages. 
<ul><li>Integrating internal and external systems</li><li>Adding additional functionality </li><li>Bringing costs down</li><li>Improving internal security </li></ul>
<div class="support-note success primary">Note: For a more in-depth look at API use cases, check out this <a href="https://www.postman.com/what-is-an-api/#common-api-use-cases" target="_blank" rel="noreferrer noopener">webpage</a>.</div>
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<h2 style="text-align: justify">How does API work in Pipedrive?<a name="how-does-api-work-in-pipedrive"></a></h2>
<div class="support-note success primary">Note: To keep your data secure, it‘s extremely important that your API token is not shared with others. If you believe someone has access to your API token, click “Generate new token“ to create a new one. You’ll need to update any existing API connections with the new token afterward. </div>
To create an API connection between your Pipedrive account and another application, find your personal API key by going to Settings &gt; Personal preferences &gt; <a href="https://app.pipedrive.com/settings/api" target="_blank" rel="noreferrer noopener">API</a>.
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/api%201.jpg" alt=""></figure>
Once you have your token, you’ll need a platform to facilitate your API requests, like <a href="https://pipedrive.readme.io/docs/run-pipedrive-api-in-postman-or-insomnia" target="_blank" rel="noreferrer noopener">Postman</a>. 
Setting up Postman
<div class="support-note success primary">Note: Postman isn’t a Pipedrive tool, but it can be used to execute API actions with your Pipedrive account. For an in-depth guide to Postman and how it works, check out their <a href="https://learning.postman.com/docs/introduction/overview/" target="_blank" rel="noreferrer noopener">web page. </a> </div>
To use Postman as your API platform, follow <a href="https://pipedrive.readme.io/docs/run-pipedrive-api-in-postman-or-insomnia" target="_blank" rel="noreferrer noopener">this link</a> to our Developer’s corner, then either download Postman using the provided link or click “Run in Postman“ if you’ve already downloaded it. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/postman%202.jpg" alt=""></figure>
After you “fork collection,“ you’ll be taken to the Postman workspace, where you can see the available API requests through Pipedrive on the left. 
<figure style="margin-left:auto;margin-right:auto;text-align:center;"><img src="https://kb-cms.pipedriveassets.com/postman.2.jpg" alt=""></figure>
Creating an API request usually requires a few things: 
<ul><li>Your API token</li><li>An endpoint (i.e deals)</li><li>An HTTP verb (i.e GET) </li></ul>
<div class="support-note success primary">Note: Pipedrive uses RESTful API Reference, and you can access it along with a list of endpoints and their descriptions on this <a href="https://developers.pipedrive.com/docs/api/v1/" target="_blank" rel="noreferrer noopener">developer’s page.</a> To see the list of endpoints, click the arrow next to API Reference at the top of the page. </div>

What is API?

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