Knowledge Base

You may encounter technical issues when using the calendar sync feature in Pipedrive. Before following the steps outlined in this article, we recommend that you ensure your calendar sync feature is active.

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Visibility and privacy issues

Activities are not showing up

• Check to see if you have any filters applied in the list view under your Activities tab. To clear out any existing filters, switch to Owners > Everyone under the filters button in the top right corner.
  
  
  
  To clear out any activity type filters, click on ALL in the top left corner.
  
  
  
  
• Create a test activity in your third-party calendar provider and see if it shows up in Pipedrive and vice versa. The calendar sync feature will sync only new and updated activities, meaning any activities created before the sync has been initiated will not be synced.
  
• Check the settings of your calendar sync. To do this, go to Personal preferences > Calendar sync. It is recommended that you confirm that the correct calendar, sync type and synced activity types are selected so that the correct information is transferred to and from your third-party calendar provider.
  
  
• Clear the cache and cookies of your browser. To learn how to do this, click here.
• Disconnect and reconnect your calendar sync. To do this:
  • Go to Personal preferences > Calendar sync, click on “Edit” next to the account that‘s currently connected, then click on the “Stop sync” button.
  • When reconnecting, click on “Add account” rather than “Start sync”. This will require you to re-enter your account credentials and reauthenticate your connection.
  • Lastly, you‘ll see the window to set up your calendar sync, where you can select your preferred settings.

If you see event names as Private

• If you see an appointment titled “private” in a shared calendar in Pipedrive, it means the account owner set private events to be visible only to them. This is an expected behavior to protect users’ privacy. This happens when you’re not the calendar owner and are looking at another colleague‘s private appointments imported into Pipedrive.

If your calendar sync is only syncing one-way

• Check the settings of your calendar sync. To do this, go to Personal preferences > Calendar sync and click on “Edit” next to your account to check the sync direction under Sync type.
  

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If activities are being duplicated

• If duplicates are being created for all activities synced over from your third-party calendar provider, disconnect your calendar sync by going to Personal preferences > Calendar sync, clicking on “Edit” next to your account, and then clicking “Stop sync.” After that, follow the instructions here to reach out to support.

If you’re still having issues with your calendar sync, follow this link to contact Pipedrive support. Any ongoing incidents will be posted on the Pipedrive status page.

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Account connection issues

Issues fetching your calendars

If you use Microsoft Exchange for your calendar sync and also have the 2FA feature enabled, you could run into this error while trying to set up our calendar sync.

To fix this problem, you’ll need to generate an app password specifically for the calendar sync in Pipedrive. Log in to your Microsoft account and go to Security > Advanced Security Options.

Select Create a new app password.

Copy the generated app password into the Add account section on Pipedrive's calendar sync settings page.

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Issues with insufficient permissions

You could encounter issues with not being able to sync your external calendar with Pipedrive if the required permissions are not selected during the authentication steps or your IT admin has disabled read/write permissions on your company calendar account.

You can fix the issue by following the steps below:

1. Ensure that you have given Pipedrive permission to access your calendar during the steps of connection. For example, in Google, you have the option to check the permission box.
   

2. If you are using a Google account, then remove all your Pipedrive permissions from the linked Google account (https://myaccount.google.com/p...) to start fresh. Go back to your Pipedrive calendar-sync Settings page and restart the connection process by clicking on "Add new account".

3. If the error persists, then you would need to reach out to the mail/IT admin in your organization. There could be specific permissions on Google or Microsoft where third-party apps (like Pipedrive) are not permitted to read/update the calendar. Request your admin to disable these permissions.