Knowledge Base

When working in the mobile app, you may run into some technical issues that prevent you from having a seamless Pipedrive experience.

We’ve provided a few troubleshooting tips in this article that you can test out if you run into any loading or syncing issues while using the mobile app.

Troubleshooting iOS devices

• Manually syncing
  Try manually syncing the app to the web app. To learn how to manually sync the data, you can take a look at this article here.
  
• Updating the app.
  For the optimal Pipedrive experience, make sure your app is updated to the latest version. To do this you can go to the App Store > Updates > Pipedrive > Update.
• Uninstalling and re-installing the app.
  This will effectively clear any cache issues in your mobile app that could be causing problems as well as update the app to the latest version. To do this, you can go to the home screen of your iOS device, hold down the Pipedrive app until the X shows up in the top left corner of the app icon, and click on the “X” to uninstall the app. To re-install the app, you can go to the App Store > Pipedrive > Get.
  If you have 2FA enabled, you need to open the verification link from a native email app, such as Gmail app, Samsung’s Email app, Microsoft Outlook app, ProtonMail app, etc.
  

Troubleshooting Android devices

• Manually syncing
  Try manually syncing the mobile app to the web app. To learn how to manually sync the data, you can take a look at this article here.
  
• Updating the App
  For the optimal Pipedrive experience, make sure your app is updated to the latest version. To do this you can go to the Play Store > Pipedrive > Update.
• Force clear cache
  There’s a manual way to clear the mobile app’s cache on Android devices. To do this, you can go to your device’s Settings > Applications > Pipedrive > Force stop > Confirm. Once done, you can go to “Storage“ and click on “Clear Data“ and “Clear Cache”.
  
• Uninstalling and re-installing the App
  To do this, you can go to the home screen of your Android device, hold down the Pipedrive app until the option to uninstall shows up and click to uninstall the app. To re-install the app you can go to the Play Store > Pipedrive > Install.
  If you have 2FA enabled, you need to open the verification link from a native email app, such as Gmail app, Samsung’s Email app, Microsoft Outlook app, ProtonMail app, etc.

If you’re still having issues with the mobile app, feel free to reach out our support team.