Knowledge Base/Email/Smart Email BCC/Why are my emails not...

Why are my emails not automatically linked to my deals?

Breandan Flood, July 30, 2021

When using Pipedrive's Email Sync, or Smart Email BCC, your received emails will automatically be linked with the contact person in Pipedrive associated with that email address.

However, in some scenarios, your emails will not link to the deal automatically.

  • If the contact has more than one open deal, Pipedrive cannot know which deal that email is referencing, and you will be prompted in the Mail tab to choose the appropriate deal. If that contact person has only one deal open, then that email will automatically be associated with that one open deal.
  • If the email has more than two recipients, then the email will not link automatically to the deal.

If you notice that your emails are not linking to your deals, and the cause is not one of the two above, please contact our support team for further assistance.

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