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How can I make a user into an admin user?

Breandan Flood, September 30, 2025

Note: This action is only available to users with Account settings access.

To access user management, go to your Account menu > Company settings > Manage Users.

To edit a user’s access rights, select their checkbox in the user list to bring up the Edit access panel, where you can edit the user‘s permissions.

In the edit access panel, you can adjust what users are allowed to see and do in Pipedrive.

Note: You can also select multiple users from the list; however, the changes will be applied equally to all of the selected users. To set individual permissions, edit each user separately.

Granting account settings permission (admin-level permissions)

Giving a user account settings access gives them administrator-level access to your Pipedrive account, with control over everything: Billing, security, company settings and user management.

To enable it for a user, check the respective box in the edit access panel.

Note: Only existing admins can grant this permission to other users, and an admin can‘t remove it from their own account; only another admin can. Because this is the highest level of access, we recommend enabling it only for users who need to manage the account on behalf of the whole company.

Deals permission

The deals permission allows users to access Pipedrive‘s core sales functionality and is required to enable access to Global features, such as contacts and activities, and add-ons, such as Campaigns and Projects.

Global features

Global permissions are automatically applied if the user has access to at least one app.

This category grants permission to the rest of the shared functionalities (such as contacts, Insights, activities, Automations, importing, etc.) to enhance the cross-product experience.

Comparing access level

Click the “Compare” link next to each section to compare permission levels between admin and regular users.

The “admin” permissions will give visibility to all items in the app, whereas the permissions for “regular user” are user-defined.

To learn more about defining visibility for your items in Pipedrive, check out our visibility group article.

Campaigns and Projects permission

You might get an error message in the Campaigns and Projects sections after disabling the deals access:

To enable them, activate Deals access for the user, then enable Campaigns or Projects by clicking the checkboxes.

For Campaigns, your options are between admin and limited.

Click “Compare” to view the differences between admin and limited access. This part is also user-defined. In our configuration, limited campaign users can only send and edit campaigns and email templates.

To learn more about defining visibility for your items in Pipedrive, check out our visibility group article.

For Projects, you can only enable or disable users’ access to the add-on by using the checkbox.

Saving changes

When you‘re done making changes, save them by clicking “Edit 1 user.”

Note: If you’re editing more than one user at a time, the number in the button will update to reflect this.

Finally, review the changes you‘ll make to user access, then click the “Confirm” button on the confirmation screen.

Deactivating users

To deactivate users in your account instead, click “Deactivate 1 user.”

Note: If you’re deactivating more than one user at a time, the number in the button will update to reflect this.

In the confirmation dialog, you‘ll be prompted to select a new owner for the items owned by the user that‘ll be deactivated.

After reassigning the items, click “Deactivate user.

Learn more about how to manage items assigned to deactivated users in this article.

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