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Support Center

What happens to my billing when I change my billing frequency?

Note: This action is only available to Admin Users.

An admin user of a Pipedrive company account can change between paying on a monthly cycle or an annual cycle at any point in the billing cycle. 

When changing between monthly and annual billing, you will receive two invoices. The first invoice will be a credit invoice for the balance remaining in the current period of the original plan. You will then receive a second invoice charging for the new plan. You will be given a new subscription period (monthly or annual depending on your selection) and this period will begin at the time of the change to the new billing frequency. The balance of the credit invoice will be applied fully (if switched from a monthly to annual frequency), or partially (if switched from an annual to monthly frequency) to the invoice for the new billing period.


Monthy to Annual

Example: 1 seat on the Advanced tier, switches halfway through a monthly cycle from monthly billing ($29 per seat, per month) to annual billing ($298.8 per seat, per year). 

  • 1st invoice:
    A credit invoice for the remaining time (2 weeks) in the monthly cycle ($14.5)
  • 2nd invoice:
    An invoice for the new plan ($298.8).  The credit from the first invoice will be applied towards this invoice.


Annual to monthly 

Example: 1 seat on the Advanced tier, switches halfway through an annual cycle from annual billing ($298.8 per seat, per year) to monthly billing ($29 per seat, per month). 

  • 1st invoice:
    A credit invoice for the remaining time (6 months) in the annual cycle ($149.4)
  • 2nd invoice:
    An invoice for the new plan ($29) The credit from the first invoice will be applied towards this invoice with a credit balance remaining for use on future invoices.

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