When you invite a user to join your Pipedrive account, that new user will occupy a seat in your Pipedrive account.
You can learn more about the difference between a billed seat and a Pipedrive user in <a href="https://support.pipedrive.com/en/article/what-is-the-difference-between-a-user-and-a-seat" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005425989">this article</a>.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/Markup%20on%202022-04-11%20at%2017:15:42.png" data-image="30451"></figure>
<ul><li>If you add a new user and already have an open seat in your account, then that user will occupy that open seat. In this case, nothing in the account's billing information will change.</li></ul>
<ul>
<li>
If you do not have an open seat in your account, adding a user will increase the billed seat count in your subscription. This means you will be billed immediately after the seat has been added to your account. The charge you see will be a prorated charge reflecting the time remaining in your current subscription cycle. </li>
</ul>
For example, if your monthly Advanced plan billing cycle started on November 1st and you add a second seat on November 15th, you will be charged on November 15th the pro-rated amount of the two weeks left of the current cycle for your second seat. On December 1st, you will be billed the total amount for two users on the monthly Advanced plan.
For more information on pricing, take a look at our <a href="https://www.pipedrive.com/en/pricing" target="_blank">pricing page</a>.

What happens to my billing when I add a user in Pipedrive?

<div style="text-align: justify" class="support-note success primary">In support of the people of Ukraine and following a wave of sanctions imposed after Russia's invasion of Ukraine, we are suspending Pipedrive services in Russia and Belarus. </div>
<hr>
When will this suspension end?
We will monitor the situation and review our decision internally as and when significant developments occur.
<hr>
Will this be a temporary measure?
We aim to reinstate servicing our customers in Russia and Belarus as soon as peace and territorial integrity of Ukraine have been restored. 
<hr>
What will I see during account suspension?
You will see a screen pop-over if you try to log in during this time, which will direct you to <a href="https://support.pipedrive.com/en/contact-us" target="_blank">Support</a> for any questions. 
<hr>
What will happen to my data?
<ul></ul>
You will be able to access and export your data until your next renewal date. Any data left in your account after your next renewal date will be kept securely until we reinstate your service.
<hr>
My payment has already failed. What do I do now?
Any Russian or Belarusian customers whose payment has already failed now have a 30-day grace period. You will be able to export your data during these 30-days, after which your account will be terminated, and your data will not be saved.
Please read our <a href="https://www.pipedrive.com/en/privacy#14-data-retention">data retention policy</a> for more details. 
<hr>
Do I have time to download all my data? (E.g., contact information for prospects)
You can export your Pipedrive data before your next renewal date. You will no longer have access to your account and any data kept within your account from that date.
Any data left in your account will be kept securely, and you can access it after we reinstate the service. We will reach out to you when your account has been reinstated. 
Learn how to export your data in <a href="https://support.pipedrive.com/article/exporting-data-from-pipedrive" target="_blank">this article</a>. 
<hr>
Does that mean that I cannot log in to my Pipedrive account tomorrow?
Pipedrive has suspended all its services in Russia and Belarus. After your next renewal date, you will no longer have access to Pipedrive. 
<hr>
Will you let me know when my account has been reinstated?
Yes. Once Pipedrive services in Russia and Belarus and your account have been reinstated, we will let you know. 
<hr>
I have paid for a full month/year. I want a refund for the unused time!
You will be able to access your account until your next renewal date.
<hr>
When exactly will my account be suspended? I have already paid for this month/year. Can I use it until the end of the billing cycle?
You will be able to access your account until your next renewal date. 
<hr>
Can I still create trial accounts?
Yes, trial accounts can still be created, but you will not be able to become a paying customer of Pipedrive and will lose access to your account after your 14-day trial.
<hr>
How can I reach out to support if I don't have access to my account?
You can reach out to our support team via email at support@pipedrive.com. Learn more in <a href="https://support.pipedrive.com/en/contact-us" target="_blank">this page</a>.

Pipedrive services in Russia and Belarus FAQ

At Pipedrive, we provide you with a two-week trial period upon signing up for a new account. This is because we believe in our platform and think after trying it you will be convinced. However, if you want to cancel your trial account, here is how you can do so. 
<hr>
<h2 style="text-align: justify">If you have not entered billing details</h2>
When you start your trial account, payment information is not required. However, you are required to enter a method for payment before you can <a href="https://support.pipedrive.com/article/how-can-i-start-paying-for-pipedrive" target="_blank">start a subscription</a>. 
If you have not entered your billing details yet and want to cancel your trial, no further action is required from you. You will automatically lose access once the two-week trial period has expired.
<div class="support-note success primary">Note: If you are not sure whether you have entered your billing details, you can check your <a href="https://app.pipedrive.com/settings/subscription" target="_blank">billing settings</a>.</div>
<hr>
<h2 style="text-align: justify">If you have entered your billing details</h2>
In a trial account, even if you have already entered your payment information, you can still cancel before your subscription starts. To cancel your trial, start by navigating to Settings &gt; <a href="https://app.pipedrive.com/settings/subscription" target="_blank">Billing</a><a>.</a>
From there, you can scroll down to the bottom of the screen and select “Cancel my subscriptions”: 
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/ezgif-4-57ac47cc58.gif" data-image="31741"></figure>
After clicking “Cancel” you will be reminded of the data currently in your account and asked to give a reason for cancellation.
Once you have provided your reason for leaving, you will be asked to complete a short questionnaire about your experience with Pipedrive. We encourage you to fill this out, as your feedback is the primary way we make improvements to our platform.
Once you have completed that step, your trial will be canceled and you will retain access to the account until the 14-day trial period ends. 
<div class="support-note success primary">Note: If you have data you would like to export before closing your account, check out this <a href="https://support.pipedrive.com/en/article/exporting-data-from-pipedrive" target="_blank">guide</a>. </div>

How can I cancel my trial?

<div dir="ltr" class="support-note success primary">Note: Adding and updating billing information can only be done by admin users.</div>
From October 1st, 2021, the Reserve Bank of India (RBI) e-mandate directive took effect for recurring payments using India Bank Cards. 
This means that customers who are using cards issued by a bank in India and are paying over ₹5000 (INR) for their subscription renewal will need to log in to Pipedrive and manually re-enter the billing details to get the transactions successfully processed.
To do this, go to your <a href="https://app.pipedrive.com/settings/subscription" target="_blank">billing tab</a> and edit your billing details by clicking on the pencil icon. If you experience any difficulties when re-submitting your details, don't hesitate to <a href="https://support.pipedrive.com/contact-us" target="_blank">contact our Support team</a>.
<center><figure><img src="https://lh4.googleusercontent.com/xP-kwUfMuobF5iWtEdOB31zT3qoemlx4cUEFY5LQQFS_dWr0oLxRvhGeqlaFIuMCuU4R10EgXRKGJLyeiACFltgTOVyqYgXDXuyL64yzDwari9hxJjRzxqmgMSwW3ZQxkm4mpcW8=s0" width="323" height="324" data-image="6mfb29bp0jvp"></figure>
</center>

<div class="support-note success primary">Note: If you need further information about the e-mandate, please reach out to your bank.</div>

Why do I need to re-submit my payment details for subscription renewals? (India)

If your issuing bank is in the EEA, you will be required to go through another layer of authentication when you enter your billing details. This is due to a new European regulatory requirement that went into effect on September 14, 2019, designed to make online payments more secure. 
When you reach the Confirm step while <a href="https://support.pipedrive.com/en/article/how-can-i-update-my-billing-details-in-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005024525">updating</a> or <a href="https://support.pipedrive.com/en/article/how-can-i-start-paying-for-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360001876158">entering</a> your billing information for your Pipedrive account, you may be prompted to complete a step of verification as requested by the financial institution that has issued your card. 
This 3D Secure (3DS) authentication process is handled by the financial institution that has issued your card. If you are having issues authenticating your payment, we recommend reaching out to your financial institution directly for further assistance.

Why am I required to complete the "Pipedrive 3D Secure Payment Authentication" to confirm my purchase?

Admin users can access billing information by going to the <a href="https://app.pipedrive.com/settings/subscription" target="_blank">Billing</a> tab. Other users in the Pipedrive account do not have access to this page. Otherwise, billing information – including invoices – will also be sent via email to the email address provided in the "Contact email address" field in the Update billing page in the Pipedrive app, also found by going to the <a href="https://app.pipedrive.com/settings/subscription" target="_blank">Billing</a> tab.

Who can access the billing information on my Pipedrive account?

<div class="support-note success primary">Note: This action is only available to users with Account Settings access.</div>
When you <a href="https://support.pipedrive.com/en/article/how-can-i-deactivate-or-reactivate-a-user" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005422805">deactivate a user</a>, you will have the option to remove that unused seat on the Billing overview page. 
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/Billing_overview.png" alt="Billing_overview.png" data-image="yg4wlzzguh55"></figure>
<ul>
<li>
If you remove this unused seat, the changes will take effect in your billing at the beginning of your next billing cycle. If you fill the seats with new users before this date, the seats won't be removed.</li>
<li>
If you do not remove this unused seat, the seat will still exist in your account and billing remains unchanged.</li>
</ul>
If you want to remove seats from your account after deactivating users in the past, go to your billing section and select "Manage seats".
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%202.32.56%20PM.png" data-image="12692"></figure>

What happens to my billing when I deactivate a user in Pipedrive?

<div class="support-note primary">
Note: This action is only available to users with Account Settings access.</div>
A user with permissions of a Pipedrive company account can opt to switch between the <a href="https://www.pipedrive.com/en/pricing" target="_blank">Essential, Advanced, or Professional plan</a> at any point in the billing cycle. 
When changing between subscription plans, the time the change takes effect will depend on whether you are upgrading or downgrading plans. 
<hr>
<h2 style="text-align: justify">Upgrading plans<a name="upgrading-plans"></a></h2>
If you are upgrading plans, the new plan will apply immediately and you will receive a credit note and an invoice. The credit note will be for the balance remaining in the current period of the original plan. You will then receive an invoice charging for the new plan for the remainder of the billing cycle. The balance of the credit note will be applied fully to the invoice for your new plan.
Example:
A user on the Advanced plan billed monthly switches to the Professional plan halfway through the billing cycle. 
<ul>
<li>
Credit note: A credit note for the remaining time (2 weeks) in the monthly cycle for the Advanced plan</li>
<li>
Invoice: An invoice for the Professional plan for the remaining time (2 weeks) in the billing cycle. The balance of the credit note will be applied as payment to partially pay this invoice.
</li>
</ul>
<hr>
<h2 style="text-align: justify">Downgrading plans<a name="downgrading-plans"></a></h2>
If you are downgrading plans, the changes will take effect at the beginning of the next billing cycle, when the next renewal invoice is issued. Further subscription changes made before the end of the current billing cycle may override the scheduled one.
Example:
<ul>
<li>A user on the Professional plan billed monthly switches to the Advanced plan halfway through the billing cycle</li>
<li>The user will be on the Professional plan for the rest of the billing cycle and be charged for the new plan at the beginning of the new cycle</li></ul>
While the change is pending, you will see a banner at the top of your <a href="/settings/subscription">billing overview</a> page specifying the scheduled update.
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%202.32.56%20PM.png" data-image="12692"></figure>

What happens to my billing when I change my Pipedrive subscription plan?

upgrading-plans

Upgrading plans

downgrading-plans

Downgrading plans

<div class="support-note primary">
Note: This action is only available to users with billing access set up through <a href="https://support.pipedrive.com/article/global-user-management" target="_blank">User Management</a>.</div>
Any Pipedrive user with billing access can opt to change between paying on a <a href="https://www.pipedrive.com/en/pricing" target="_blank">monthly cycle or an annual cycle</a> at any point in the billing cycle. 
The change will take effect at the beginning of the next billing cycle. The new invoice will also be issued at the beginning of the next billing cycle when the next renewal invoice is issued.
Further subscription changes made before the end of the current billing cycle may override the scheduled billing frequency change. 
<hr>
<h2 style="text-align: justify">Monthly to annual<a name="monthly-to-annual"></a></h2>
If you change from monthly to annual billing, the changes will take effect at the beginning of the next billing cycle. 
Example: 
<ul>
<li>
A user is on a monthly billing cycle renewed on January 1 and switches from monthly billing to annual billing on January 15.
</li>
<li>The user will be on the monthly billing cycle for the rest of the billing period and be charged for the annual billing subscription on February 1. </li>
</ul>
While the change is pending, you will see a banner at the top of your <a href="https://support.pipedrive.com/hc/en/articles/360004115918" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360004115918">billing overview</a> page specifying the scheduled update.
<hr>
<h2 style="text-align: justify">Annual to monthly <a name="annual-to-monthly"></a></h2>
If you change from annual to monthly billing, the changes will take effect from the next renewal date. 
Example:
<ul>
<li>
A user is on an annual billing plan renewed on January 1 and switches to monthly billing on June 30. 
</li>
<li>The user will keep the annual billing cycle with the associated discount for the rest of the billing period and be charged for the monthly billing subscription on January 1 (of the following year).</li>
</ul>
While this change is pending, you will see a banner at the top of your <a href="/settings/subscription">billing overview</a> page specifying the scheduled update.

What happens to my billing when I change my billing frequency?

monthly-to-annual

Monthly to annual

annual-to-monthly

Annual to monthly

<div class="support-note primary">
Note: Adding or updating payment information can only be done by users with Account Settings access </div>
<hr>
<h2 style="text-align: justify">
<a name="payment-methods"></a>Payment Methods
</h2>
<div class="support-note primary">Note: Your payment options may depend on your location.</div>
You can pay for Pipedrive using a credit card, debit card, direct debit, or through a valid Paypal account. Users in Europe can use direct debit to pay. Users in Brazil can pay with a local credit card. 
To start paying for Pipedrive, go to <a href="/settings/billing">Billing</a> &gt; Billing details and click the pencil icon. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%202.29.43%20PM_2021-03-31-164323.png" data-image="13346"></figure>
 Paying with a credit or debit card
In US dollars or Euro, we accept payment through all major credit cards, including Visa, MasterCard, American Express, Discover and JCB. Customers with a billing address in North America can also pay with Diner's Club credit cards.
In British pounds, we accept payment through all major credit cards, including Visa, MasterCard, American Express, Discover, Diner's Club and JCB.
Pipedrive also accepts major debit cards as a payment method. 
Paying with Paypal
<div class="support-note primary">
Note: It is not currently possible for UK customers to pay using Paypal.</div>
To pay for Pipedrive using PayPal, you will first require a PayPal account. If you don't have a PayPal account, go to <a href="https://www.paypal.com/us/home" target="_blank">PayPal</a> to sign up for free. If you already have a PayPal account, follow the directions below:
Under "Payment method", select "PayPal" and click "Check out with PayPal". You will then be directed to Pipedrive's PayPal checkout in a new tab. Log in to your PayPal account and select "Agree and continue". 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-04-01_at_19.57.50__1_.png" alt="Screenshot_2020-04-01_at_19.57.50__1_.png" width="600" height="224" data-image="qq1jjojd19vb"></figure>
Once you've completed the checkout flow, you will be taken back to your billing details page in Pipedrive with a success message showing your selected plan and the date of the first collection. A preapproved payment will be created in your PayPal account for collection on a recurring subscription. 

Direct Debit (SEPA)
<div class="support-note success primary">Note: Direct Debit is currently only available to users in the following countries: Åland Islands, Austria, Belgium, Cyprus, France, French Guiana, Germany, Guadeloupe, Ireland, Italy, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Portugal, Réunion, San Marino, Slovenia, Spain, Saint Pierre and Miquelon. </div>
Users from select European countries can use Direct Debit to pay for Pipedrive. If Direct Debit is selected, you will need to review and agree to the direct debit mandate when reviewing your purchase. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-05-26%20at%2015.27.39.png" data-image="22670" alt="direct debit"></figure>
 
Paying with A Local Credit Card (Brazil) 
Brazilian customers can pay for Pipedrive with local credit cards. You can learn more about this method in <a href="https://support.pipedrive.com/en/article/paying-for-pipedrive-with-a-local-credit-card-brazil" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360008950077">this article</a>. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-05-26_at_3.54.17_PM.png" alt="Screen_Shot_2020-05-26_at_3.54.17_PM.png" width="907" height="710" data-image="02ex2l91irzy"></figure>
<hr>
<a name="C2IamCs"></a>
<h2 style="text-align: justify">Currencies<a name="currencies"></a></h2>
The currency for paying your Pipedrive invoice is determined by your location. The currencies available are US dollars, British pounds and Euros.
Pipedrive customers based in all European countries (excluding the UK) and in Russia are charged in Euro, with UK customers being charged in British pounds. Customers in Turkey are also charged in Euros.
Pipedrive customers in all other locations are charged in US dollars. 
<hr>
<a name="C3IamCs"></a>
<h2 style="text-align: justify">Changing my payment method<a name="changing-my-payment-method"></a></h2>
Your payment method can be updated by going to your Billing tab and selecting the pencil icon in the Billing details section. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%202.29.43%20PM_2021-03-31-164323.png" data-image="13346"></figure>

What are the accepted payment methods for Pipedrive?

payment-methods

Payment Methods

currencies

Currencies

changing-my-payment-method

Changing my payment method

If your card issuing bank is in the *EU, **EEA, or ***CTC, you may be required to go through an additional step of authentication when you enter your card details or make modifications to your account and subscriptions with us. This is due to the PSD2 Strong Customer Authentication (SCA), a new European regulatory requirement designed to make online payments more secure, which came into effect on December 31, 2020.
The SCA will require an additional security step before you are able to complete your online transaction that can appear as two or more of the following:
<ul>
<li>
Knowledge – something the payer knows, including a password, pin, passphrase, etc. 
</li>
<li>
Possession – something the payer possesses, including their mobile device, 
</li>
<li>
Inherence – something the payer is, including fingerprint, facial recognition, voice patterns, etc.
</li>
</ul>
 This EMV 3D Secure (3DS) authentication process is handled by the financial institution that has issued your card. If you are having issues authenticating your payment, we recommend reaching out to your financial institution directly for further assistance. 
<hr>
<h2>
<a name="what-are-psd2-and-sca"></a>What are PSD2 and SCA?</h2>
What is PSD2? 
The PSD2 is an *EU law aimed at providing better card-payment protection, helping reduce online card fraud and making online purchases more secure for all consumers.
The last and final part of the PSD2 is the SCA, which is the Strong Customer Authentication. This began its rollout on September 19, 2019, and was enforced from December 31, 2020.
What is SCA? 
SCA stands for Strong Customer Authentication and is a form of two-factor authentication (2FA) designed to make online payments more secure in the *EU and *EEA.
<hr>
<h2>
<a name="how-does-this-affect-paying-for-my-pipedrive-subscription"></a>How does this affect paying for my Pipedrive subscription? </h2>
In Pipedrive, when you reach the "confirm" step while <a href="https://support.pipedrive.com/en/article/how-can-i-update-my-billing-details-in-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005024525">updating</a> or <a href="https://support.pipedrive.com/en/article/how-can-i-start-paying-for-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360001876158">entering</a> your card payment details for your Pipedrive subscription, you are likely to be prompted to complete a step of verification and authentication as requested by the financial institution that has issued your card, this is what the authentication pop up in Pipedrive will look like.
<figure><img src="https://kb-cms.pipedriveassets.com/image__12_.png" alt="image__12_.png" width="502" height="249" data-image="jaoebqgaoqga"></figure>
 
Only after strongly authenticating your payment will you be enabled to proceed with the payment.
<hr>
<h2>
<a name="frequently-asked-questions-faq"></a>Frequently Asked Questions (FAQ)</h2>
Q: How will I know my card has been authenticated successfully?
A: You will receive an in-app notification in the case that a required payment authentication fails.
Q: What is EMV® 3-D Secure (3DS)?
A: EMV 3DS is the new industry standard and protocol for retailers to send data to card Issuers during a so-called "card-not-present" transaction to help address false declines and lower "card-not-present" fraud – while providing a better customer experience. EMV 3DS is relevant for all "card-not-present" purchases, including recurring and card-on-file payments.
Q: How can I identify what the EMV® 3-D Secure (3DS) looks like when I am making purchases online?
A: The large Credit Card Schemes and Banks have their own EMV® 3-D Secure (3DS) products.
<ul>
<li>Mastercard’s is called: Mastercard® Identity Check™</li>
<li>Visa’s is called: VERIFIED by VISA</li>
<li>American Express is called: American Express SafeKey 2.0</li>
</ul>
Q: What if my authentication fails or I receive an error message?
A: To authenticate a payment, a cardholder responds to a prompt from their bank and provides additional information. This may be something you know (e.g., PIN), something you use (e.g., card, phone), or something that’s part of what you are (e.g., your fingerprint). If the payment authentication fails, you should contact the customer service number for your financial institution, which is typically found on the back of your card or on their website. Tell the customer service representative the message that you received.
Q: What if I did not receive an SMS/Text message with my one-time-passcode? 
A: If your financial institution uses SMS/Text messages for authentications, you will need to contact the customer service number for your financial institution, which is typically found on the back of your card.
Q: What is the cost of the authentication SMS? Who pays this fee? 
A: The SMS fee and its bearer are determined by the issuer banks, just like in the case of regular notifications. Please check the terms and conditions of your bank with regards to this service. 
Q: While staying abroad will I still receive an SMS for online authentication? Who will pay the fee for this? 
A: You will still receive SMS for online authentication while you are abroad. The SMS fee and its bearer are determined by the issuer banks, just like in the case of regular notifications. Please check the terms and conditions of your bank with regards to this service.
Q: What happens when my card expires? 
A: You should receive a new card from your card issuer and they will usually automatically update this information in your profile. However, it might be needed to update your card number/credentials on file, if you use this service with Pipedrive. 
Q: What happens if I cancel my card and then get a new one with a different account number? 
A: Please speak to your card issuer with regards to the exact process which is also dependent on the services you use. For example, you might need to register the new card for their authentication program or add your new card details to your wallet or update credentials on file with Pipedrive and other online merchants you use.
Q: I would like to shop online but I don’t have my mobile phone on me or the battery is low. How can I verify my identity? 
A: If your verification method of choice depends on the usage of your mobile phone, then you will be unable to execute the Strong Customer Authentication at that moment and the payment procedure will fail. 

Q: I use my debit/credit card to pay some bills online automatically every month. From now on, will I have to verify my identity every time I pay? 
A: Recurring payments do not need to be verified every time, no matter if the amount is the same or if it varies. Only the first payment – when setting up the regular payments – will require SCA to verify your identity and confirm the payments. You should also have an agreement between you and the retailer that specifies the reason for the payment and the payment amount (or an estimate when the precise amount is not known).
Q: I regularly shop at a specific website. Will I have to verify my identity and payment every single time in the future? 
A: It is up to the Issuer bank to decide whether to take advantage of the exemptions that PSD2 allows, e.g., offering cardholders to build an "allow-list" of trusted retailers where you do not always have to authenticate yourself. They might also decide to add individual rules around what retailers or products and services qualify for an "allow-list" or if only payments below a certain threshold do not require additional authentication at allow-list retailers.
Q: My phone doesn’t have a fingerprint scanner, but does have a front camera. How can I verify my identity during mobile or contactless in-store payments? 
A: In lieu of a fingerprint scanner, authentication of payments can be adjusted to other methods, such as screen lock, PIN code and face recognition or in-app authentication. This depends on the settings of your wallet and bank.
Q: Is SCA now the only reason why my Card payment was declined?
A: It depends. When a debit/credit card is used for making an online payment, there are many parties involved in the payment process: Issuing bank, Switches, Processing Platform, Acquiring Bank and Merchant platform, card networks and the Cardholders themselves. 
There could be several different reasons why a payment won't go through. 
<ul>
<li>Card or other details are entered incorrectly </li>
<li>Insufficient balance</li>
<li>Card expired or new card hasn’t been confirmed yet </li>
<li>Card issuing bank declined the transaction for security reasons </li>
<li>Card has been reported as lost/stolen or it has been put on fraud alert </li>
<li>Account with the merchant needs to be confirmed </li>
<li>User dropped, e.g., because of time out, wrong clicks/refreshing the page </li>
<li>Anti-virus, firewall software or connectivity/Wi-Fi issues </li>
<li>Authentication failures</li>
</ul>
Q: Which countries will be enforcing PSD2 SCA?
A: *EU – European Union: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
**EEA - European Economic Area: EU + Iceland, Liechtenstein and Norway.
***CTC – Contracted Transitional Countries: United Kingdom – 14-Sep-2021 and Switzerland – Date To be Determined
**** Note: France has delayed enforcement until 01-Apr-2021
Q: Are other countries and banks outside of the *EU, **EEA, ***CTC adopting PSD2 and/or SCA?
A: PSD2 is a set of laws and regulations that applies to the *EU, **EEA, ***CTC only.
SCA using EMV® 3-D Secure is being adopted by Banks around the globe. However, this is at the discretion of the Bank Issuing the card and is not National or International law outside of *EU, **EEA, ***CTC.
 
Q: Questions not answered here?
 A: If your question is not listed, we recommend that you contact the financial institution that issued your card as only they hold information specific to your account. Typically, there is a customer service number for your financial institution on the back of the card.

Strong Customer Authentication (SCA) in Pipedrive

what-are-psd2-and-sca

What are PSD2 and SCA?

how-does-this-affect-paying-for-my-pipedrive-subscription

How does this affect paying for my Pipedrive subscription?

frequently-asked-questions-faq

Frequently Asked Questions (FAQ)

If you live in Brazil, you will be able to pay for Pipedrive with a local credit card as well as Paypal and international credit card.
<hr>
<h2>
<a name="entering-your-local-credit-card-information"></a>Entering your local credit card information </h2>
To enter your local credit card information, go to your <a href="/settings/subscription">Billing tab</a> and click on "Manage subscription". 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%203.08.08%20PM.png" data-image="12711"></figure>
You can enter the relevant billing details under the contact and address sections. The option to pay with a local credit card will appear once you select Brazil as the country under your billing address. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2020-05-26_at_3.54.17_PM.png" alt="Screen_Shot_2020-05-26_at_3.54.17_PM.png" width="1104" height="864" data-image="sx2shw5j26oe"></figure>
<ul>
<li>
ID (CPF or CNPJ) – Cadastro Nacional da Pessoa Jurídica or Cadastro de Pessoas Físicas</li>
<li>
Phone number with area code – This will identify your geographic region</li>
<li>
Name on the card – The first and last name of the cardholder</li>
<li>
Credit card number – The long set of digits on your card</li>
<li>
Card expiration date – Four-digit expiration date</li>
<li>
CVV – A three or four-digit security code usually found on the back of your card</li>
</ul>
Click on "Review purchase" to confirm your billing details. The payment may take up to 5 hours to process.
If you are still on trial, you will be charged when your trial ends. 
<hr>
<h2>
<a name="error-messages"></a>Error messages </h2>
$3000/month limit exceeded 
As per Brazil's Federal law, you will have a limit of $3000 USD a month for transfers to international companies on your local credit card. If your payment causes you to surpass this amount, you will receive an error message. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-05-27_at_16.00.31.png" alt="Screenshot_2020-05-27_at_16.00.31.png" width="907" height="385" data-image="v3a81r8eucbe"></figure>
 Open invoice 
If you are already a paying Pipedrive customer and have an open invoice, you will not be able to switch to paying with an alternative payment method (e.g., international credit card or Paypal) until that invoice is paid. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-05-27_at_15.29.26.png" alt="Screenshot_2020-05-27_at_15.29.26.png" width="997" height="524" data-image="grsgrncohnkv"></figure>
To pay this overdue invoice, you can go to your billing page and click on "Pay invoice" to force the payment.
<figure><img src="https://kb-cms.pipedriveassets.com/error3.png" alt="error3.png" width="499" height="221" data-image="cb7q003cak6q"></figure>
Other errors 
Other errors can be due to various reasons including insufficient funds, invalid card or card type, or a poor connection.
We recommend first trying to re-enter your billing details to rule out any connection errors and reaching out to our <a href="https://support.pipedrive.com/en/article/contacting-pipedrive-support" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005875565">support team</a> if you need further assistance.

Paying for Pipedrive with a local credit card (Brazil)

entering-your-local-credit-card-information

Entering your local credit card information

error-messages

Error messages

<div class="support-note primary">
Note: This action is only available to users with Account Settings access</div>
Your billing address, payment method and billing contact can all be updated from the Billing details section, accessed by navigating to your <a href="/settings/subscription">Billing</a> tab and selecting the pencil icon in the Billing details section.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/edit%20contact%20details.png" data-image="31507"></figure>
Once the updated information has been provided, click the "Confirm billing details" button to save your information.

How can I update my billing details in Pipedrive?

<div class="support-note primary">
Note: This action is only available to users with Account Settings access.</div>
If you do not plan on replacing a deactivated user, we recommend removing that user's seat so your subscription is updated with the correct seat count. 
When deactivating a user, you will see a summary of all items owned by that user, as well as a reminder to <a href="https://support.pipedrive.com/en/article/viewing-and-reassigning-the-data-of-a-deactivated-user" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360006418457">reassign their data</a> if you would like to. There is also a checkbox under Update billing, which will remove that user's seat from your subscription immediately if selected.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-09-02_at_11.17.27.png" alt="Screenshot_2020-09-02_at_11.17.27.png" width="500" height="438" data-image="ep0hc8ikjt9n"></figure>
If you would like to remove this seat at a later time, you will need to go to the <a href="https://app.pipedrive.com/settings/subscription" target="_blank" data-type="zendeskArticle" data-language="en">Billing overview</a>. In your billing overview, you will see your user count, as well as your current subscription cost and your current plan. Under the cost of your current plan, you also have the option to Manage seats.
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%202.32.56%20PM.png" data-image="12692"></figure>
You can read more about what happens to your billing when you deactivate a user in Pipedrive <a href="https://support.pipedrive.com/en/article/what-happens-to-my-billing-when-i-deactivate-a-user-in-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005426009">in this article</a>.

How can I remove seats?

<div class="support-note primary">
Note: Adding and updating billing information can only be done by users with Account Settings enabled. 
</div>
If you receive any errors when adding your billing details, the first thing that you should do is go through all of the details added to make sure they are correct. Before following the steps in this article, we recommend first following our <a href="https://support.pipedrive.com/en/article/troubleshooting-pipedrive-web-app" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360001632298">general troubleshooting guide,</a> to rule out any cache or browser-related issues.
<a name="C1IamCs"></a>
<hr>
<h2 style="text-align: justify"> Unable to add billing details to your trial account
<a name="unable-to-add-billing-details-to-your-trial-account"></a></h2>
When you are in a trial, you can add your billing details at any time to start paying for your subscription as soon as the trial has ended. If you receive an error when adding your billing details, read through the following points to help you to troubleshoot any issues.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/CS_bill.png" alt="CS_bill.png" width="505" height="91" data-image="hhtadisi42ud"></figure>
 Location validation 
Location validation is one potential cause of the error that you are receiving. We check location validation for any taxable region to determine the correct rate at which to apply the tax.
Location validation looks to find a match between the billing country provided in your billing address and the second piece of location evidence being:
<ul>
<li>The IP address the billing details were added from</li>
<li>The BIN (Bank Identification Number) of the credit card provided</li>
</ul>
If your billing details do not match these criteria, you will not be able to add your details to Pipedrive.
 Declined transactions
Declined transactions are another potential cause of errors you may receive when adding your billing details. In this case, we advise you to contact your card issuing bank to find out why the transaction has been declined and to see if they can prevent the transaction from being blocked.
Alternatively, you can also try to add your details with another credit or debit card.
<a name="C2IamCs"></a>
<hr>
<h2 style="text-align: justify">Unable to add your VAT ID (Europe)<a name="unable-to-add-your-vat-id-europe"></a></h2>
If you are unable to add your VAT ID to your account billing details, the first thing you should do is check if your VAT ID is valid. 
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot_2020-04-08_at_13.14.59.png" alt="Screenshot_2020-04-08_at_13.14.59.png" width="544" height="81" data-image="rszt96njs20h"></figure>
To check if your VAT ID is valid you should follow these steps:
<ul>
<li>Navigate to the <a href="http://ec.europa.eu/taxation_customs/vies/" target="_blank">VIES website for validating VAT numbers</a></li>
<li>Select the member state (country) in the first field</li>
<li>Provide the remaining digits of the VAT number in the VAT number field</li>
<li>Select "Verify"</li>
</ul>
You will then see if your VAT ID is valid or invalid.
 Invalid response
One possible error you may receive is that the maximum requests for this state have been reached. Unfortunately, this is a limit on the VIES system. In this case, please wait a few hours and try to add your VAT ID again.
If your VAT appears invalid, you should then contact your local tax authority for more information. You can get the relevant contact details through the <a href="http://ec.europa.eu/taxation_customs/vies/" target="_blank">VIES website</a>. 
Valid response
If your VAT appears as valid but you are still unable to add it to Pipedrive, we recommend that you remove any formatting (dashes, hyphens, forward-slashes) and try to add your VAT ID again with different formats (with spacing, without spacing, etc.). 
<a name="C3IamCs"></a>
<hr>
<h2 style="text-align: justify"> Editing your subscription <a name="editing-your-subscription"></a></h2>
You may also receive errors when managing your subscription. For example, if you:
<ul>
<li>Add users to your account</li>
<li>Upgrade your subscription plan</li>
<li>Add a paid add-on such as <a href="https://support.pipedrive.com/en/article/chatbot" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360001584177">LeadBooster</a></li>
<li>Purchase <a href="https://support.pipedrive.com/en/article/caller" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360001990917">Caller</a> Top Ups</li>
</ul>
Firstly, you should follow our general <a href="https://support.pipedrive.com/en/article/troubleshooting-pipedrive-web-app" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360001632298">troubleshooting guide,</a> as well as check your billing information to make sure it is all up to date and valid.
Errors received when making these changes are usually due to an overdue invoice or else a declined transaction. Check that your most recent invoices have been paid and, if they have not, you will need to pay your unpaid invoices before editing your subscription.
You can check how to view your past invoices <a href="https://support.pipedrive.com/en/article/how-can-i-view-my-past-pipedrive-invoices" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005023605">here</a>. If the transaction is declined, please contact your card issuing bank for more information.
After following these steps, if you are still receiving an error, you should then <a href="https://support.pipedrive.com/en/contact-us" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005875565">reach out to our support</a> team for further assistance.
<hr>
<a name="C4IamCs"></a>
<h2 style="text-align: justify">Not receiving billing emails<a name="not-receiving-billing-emails"></a></h2>
All of your invoices are sent to the email address added to your contact information under Billing details. If you notice that you are not receiving your billing emails, you should first check your billing information to ensure that your billing email address is correct.
This can be accessed by navigating to your <a href="/settings/subscription">Billing</a> tab and clicking on the pencil icon in the Billing details section.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/edit%20contact%20details.png" data-image="31507"></figure>
If the billing email address is correct, you should then check your junk/spam folder to make sure that the email has not arrived there.
If you still have not received the email, please <a href="https://support.pipedrive.com/en/contact-us" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005875565">contact support</a> for further assistance.

Billing troubleshooting

unable-to-add-billing-details-to-your-trial-account

Unable to add billing details to your trial account

unable-to-add-your-vat-id-europe

Unable to add your VAT ID (Europe)

editing-your-subscription

Editing your subscription

not-receiving-billing-emails

Not receiving billing emails

Billing information

What features do the Pipedrive plans have?

features-available-on-each-plan

Features available on each plan

add-on-features

Add-on features

<div class="support-note primary">
Note: This action is only available to users with Account Settings access. If you are looking to cancel a trial account, please see our guide <a href="https://support.pipedrive.com/article/how-can-i-cancel-my-trial" target="_blank">here</a>. </div>
You can cancel a paid account by going to your <a href="https://app.pipedrive.com/settings/subscription" target="_blank">Billing</a> tab and selecting "Cancel my subscription" at the bottom right of the page.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/cancel%20subscription.png" data-image="31562"></figure>
To cancel an add-on, select "Manage add-ons" and check the box to unselect the add-on you want to cancel. Clicking on "Review purchase" should confirm the change.
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-08-25%20at%2011.39.10%20AM.png" data-image="24061" alt="remove leadbooster add-on"></figure>
Once you have canceled your subscription or add-on, you will be able to access your data and account until the end of your billing cycle. After that date, your subscription will no longer be active and access to your account be restricted. 
 
Once you have canceled, you will receive an email confirming the cancellation of the subscription. You will see a yellow banner on top of the page in PD confirming you canceled properly. Please follow the above steps and <a href="https://support.pipedrive.com/contact-us" target="_blank">contact support</a> if you still don't receive an email.
We suggest <a href="https://support.pipedrive.com/hc/en/articles/115000797525-How-to-export-data-from-Pipedrive" data-url="https://support.pipedrive.com/hc/en-us/articles/115000797525-How-to-export-data-from-Pipedrive" data-id="entity-ember3905" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115000797525">exporting</a> out all of your Pipedrive data before closing your account. If you would like to reopen your account again before it's permanently deleted, you can simply <a href="https://support.pipedrive.com/hc/en/articles/208039595-Importing-Data-with-spreadsheets" data-url="https://support.pipedrive.com/hc/en-us/articles/208039595-Importing-Data-with-spreadsheets" data-id="entity-ember3906" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="208039595">import</a> your data back into Pipedrive.
<div class="support-note success primary">Note: Due to GDPR policies, we are obliged to permanently delete accounts that have been canceled for a period of six months. You can learn more about the permanent deletion of the accounts in section 9.2 of our <a href="https://www.pipedrive.com/en/terms-of-service#duration" target="_blank">Terms of Service</a>.</div>

How can I cancel my paid Pipedrive account?

<div class="support-note success primary">Note: This action is only available to users with Account Settings access.</div>
If you would like to switch to a different Pipedrive plan or change your billing frequency, you can easily do so at any time in your billing cycle by going to your <a href="/settings/subscription">Billing tab</a> and clicking on "Manage subscription". 
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%202.32.56%20PM.png" data-image="12692"></figure>
From here, you will see the option to toggle between the Essential, Advanced, Professional, or Enterprise plans or switch between Monthly or Annual billing cycles. Click on "Continue" (if you are on trial) or "Proceed to checkout" (if you are already paying) to confirm your change. 
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/billing%20trial%20plans.png" data-image="30241"></figure>
Your billing may be updated to reflect the changes you made. You can read about what happens to your billing when you switch to a different Pipedrive plan <a href="https://support.pipedrive.com/en/article/what-happens-to-my-billing-when-i-change-my-pipedrive-subscription-plan" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360000303105">in this article</a> and what happens to your billing when you change billing frequencies <a href="https://support.pipedrive.com/en/article/what-happens-to-my-billing-when-i-change-my-billing-frequency" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360004115918">in this article</a>.

How can I switch to a different Pipedrive plan or change my billing frequency?

The difference between annual and monthly billing in Pipedrive is the frequency at which the provided billing information will be charged with a Pipedrive invoice. You can look at our <a href="https://www.pipedrive.com/en/pricing" target="_blank">pricing page</a> for more details on our plan options. 
<hr>
<h2>Annual billing <a name="annual-billing"></a></h2>
When you are on annual billing, subscriptions are charged once for the balance of one full year, and will not be charged again (assuming no alterations to the number of users in the Pipedrive account) until the year is over.
Being on the annual billing cycle will give you a discount compared to if you had opted for monthly billing. 
<hr>
<h2>Monthly billing <a name="monthly-billing"></a></h2>
When you are on monthly billing, subscriptions are charged on the same date each month every month for as long as that subscription is active.
You can cancel your account at any time, taking effect on the next payment date.

What is the difference between annual and monthly billing in Pipedrive?

annual-billing

Annual billing

monthly-billing

Monthly billing

When your Pipedrive trial is active, you will have the option to try our Essential, Advanced and Professional <a href="https://support.pipedrive.com/en/article/what-features-do-the-pipedrive-plans-have" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005938909">plans</a> freely without being billed or required to enter your billing details.
What happens once the trial expires will depend on whether you have already entered your billing details during the trial. 
If you have added your billing details during the trial: 
<ul>
<li>Your account will be automatically converted to a paying account once the trial ends.</li>
<li>You will be invoiced at the time your paying account cycle begins. You can read more information on how subscription costs are calculated <a href="https://support.pipedrive.com/en/article/how-is-the-subscription-cost-of-the-pipedrive-invoice-calculated" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360000860705">in this article.</a></li>
<li>You will not lose access to the valuable data in your account and be able to continue working without interruptions.</li>
</ul>
If billing information has not been provided during the trial period:
<ul>
<li>All access to the company Pipedrive account will be restricted once the trial ends. </li>
<li>Access will remain restricted until a user with billing access logs in and provides the necessary billing information to begin a paying Pipedrive subscription.</li>
<li>The trial account and existing data will be deleted shortly after the trial is expired. If you have not entered billing information, no action is required from you in order to close your trial account. </li>
</ul>
If you choose not to enter billing details during the trial, it's recommended to <a href="https://support.pipedrive.com/en/article/exporting-data-from-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115000797525">export</a> all of your Pipedrive data before it ends.
If you would like to reopen your account again in the future before your account is permanently deleted, you can simply <a href="https://support.pipedrive.com/en/article/importing-data-into-pipedrive-with-spreadsheets" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="208039595">import</a> your data back into Pipedrive.

What happens when my Pipedrive trial expires?

Pipedrive is available in four different plans, Essential, Advanced, Professional, and Enterprise. You can compare plans and learn more about pricing for each plan <a href="https://www.pipedrive.com/en/pricing" target="_blank">here.</a>
For each of these plans, you can be on either monthly or annual billing. 
<ul>
<li>
Monthly— pay on the same day each month, for as long as that subscription is active.
</li>
<li>
Annual— pay upfront for the entire year. Being on the annual billing cycle will give you a discount compared to if you had opted for monthly billing.</li></ul>
<a href="https://support.pipedrive.com/article/leadbooster-add-on" target="_blank">Leadbooster</a>, <a href="https://support.pipedrive.com/article/web-visitors-feature" target="_blank">Web Visitors</a>, <a href="https://support.pipedrive.com/article/projects-by-pipedrive" target="_blank">Projects</a>, <a href="https://support.pipedrive.com/article/campaigns-by-pipedrive" target="_blank">Campaigns</a> and <a href="https://support.pipedrive.com/article/sales-documents-beta" target="_blank">Smart Docs</a> (for users on Essential or Advanced) are add-ons that can be added to any plan.<div class="support-note success primary">Note: Pipedrive accounts are charged per seat, meaning you will be charged one license per seat, whether it is open or occupied by a user. For more information about the difference between seats and users, you can check out <a href="https://support.pipedrive.com/article/what-is-the-difference-between-a-user-and-a-seat" target="_blank">this article</a>. </div>

How does pricing work in Pipedrive?

<div class="support-note primary">
Note: This action is only available to users with billing access set up through <a href="https://support.pipedrive.com/article/global-user-management" target="_blank">User Management</a>.</div>
You may regain access to a closed Pipedrive company by logging in to Pipedrive with your existing details connected to the closed company and providing new billing information. Keep in mind that this is only possible as long as your data still exists on Pipedrive's servers. 
Users without billing access cannot reactivate a closed Pipedrive account. If you would like your account reactivated, please contact an admin on your account or another user with billing access.
If you are having trouble regaining access to the account, you can <a href="https://support.pipedrive.com/en/contact-us" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005875565">contact support</a> who will assist you.

How can I regain access to a closed Pipedrive account?

<div class="support-note success primary">Note: This action is only available to users with Account Settings access.</div>
To enter your billing details and start your paying Pipedrive account, you can go to <a href="https://app.pipedrive.com/settings/subscription" target="_blank">Billing</a> &gt; Add billing details.
If you want to adjust the number of users in your account before entering your billing information, you can do so by clicking on the "Manage users" button under Current plan.
If you want to change the <a href="https://support.pipedrive.com/en/article/what-features-do-the-pipedrive-plans-have" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005938909">plan type</a> and <a href="https://support.pipedrive.com/en/article/what-is-the-difference-between-annual-and-monthly-billing-in-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360000860925">billing cycle</a> you are on before entering your billing information, you can click on the "Manage subscription" button.
<figure><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%203.08.08%20PM.png" data-image="12711"></figure>
Once your User and Plan settings have been confirmed, you can click on "Enter billing details" on the right-hand side of your screen.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/enter%20billing%20details.png" data-image="31537"></figure>
In the Billing details page, you can enter your billing contact information and billing address information under "Billing contact" and "Billing address". 
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/billing%20details.png" data-image="31530"></figure>
<div class="support-note success primary"><a href="https://support.pipedrive.com/hc/en/articles/115004063369-How-can-I-insert-my-VAT-or-ABN-ACN-number-in-Pipedrive-" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115004063369"></a>Note: Users who enter a European or Australian billing address will have the option to enter a VAT or ABN number in this section. You can learn more in <a href="https://support.pipedrive.com/hc/en/articles/115004063369-How-can-I-insert-my-VAT-or-ABN-ACN-number-in-Pipedrive-" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115004063369">this article</a>.<a href="https://support.pipedrive.com/hc/en/articles/115004063369-How-can-I-insert-my-VAT-or-ABN-ACN-number-in-Pipedrive-" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115004063369"> </a></div>
<a href="https://support.pipedrive.com/hc/en/articles/115004063369-How-can-I-insert-my-VAT-or-ABN-ACN-number-in-Pipedrive-" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115004063369"></a>
<a href="https://support.pipedrive.com/hc/en/articles/115004063369-How-can-I-insert-my-VAT-or-ABN-ACN-number-in-Pipedrive-" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115004063369"></a>
Under the Payment method section, you can then enter your credit card, direct debit, or Paypal information. Learn more about the accepted payment methods for Pipedrive in <a href="https://support.pipedrive.com/en/article/what-are-the-accepted-payment-methods-for-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005023745">this article</a>.
<div class="support-note success primary">Note: Direct debit is currently only available to users in the following countries: Åland Islands, Austria, Belgium, Cyprus, France, French Guiana, Germany, Guadeloupe, Ireland, Italy, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Portugal, Réunion, San Marino, Slovenia, Spain, Saint Pierre and Miquelon.</div>
<figure><img src="https://kb-cms.pipedriveassets.com/Screenshot%202021-05-26%20at%2015.27.39.png" data-image="22670" alt="direct debit"></figure>
Once the billing details have been confirmed, you can click on "Review purchase" to see a checkout page and review your payment.
If your trial has not expired yet, the amount charged will be $0 and the full amount will be charged on the day your billing cycle starts. If your trial has expired, you will see the amount to be charged on your method of payment.

How can I start paying for Pipedrive?

Your Pipedrive subscription plan

<div class="support-note primary">
Note: This action is only available to users with billing access set up through <a href="https://support.pipedrive.com/article/global-user-management" target="_blank">User Management</a>. 
</div>
Depending on your country's billing address you have the possibility to enter your tax ID to reflect on your invoices.
To add or update your tax ID in your account, go to your <a href="https://app.pipedrive.com/settings/subscription" target="_blank">Billing</a> tab and select the pencil icon in the Billing details section.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/edit%20contact%20details.png" data-image="31507"></figure>
Scroll down to the Address section and fill in the tax number field that appears there. 
<div class="support-note primary">
Note: Keep in mind that you cannot change your VAT, ABN, or GST number retroactively for previous Pipedrive invoices. 
</div>
<hr>
 European:
If you have a European billing address, you will have the possibility to add your VAT number.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/VAT2.png" alt="VAT2.png" width="599" height="314" data-image="v3jokv6cs05x"></figure>
 
<hr>
Australian:
If you have an Australian billing address, you will have the possibility to add your ABN.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/VAT3.png" alt="VAT3.png" width="601" height="315" data-image="5viujjacqmm3"></figure>
<hr>
Other:
In some other countries such as Norway, Turkey, Taiwan, South Korea, Singapore and New Zealand, you will also have the possibility to add your tax ID number to your account.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/VAT_4.png" alt="VAT_4.png" width="599" height="314" data-image="59gnnmmoonof"></figure>
<div style="text-align: justify" class="support-note success primary">If your VAT or ABN number is not being accepted but you have checked it against official records (<a href="http://ec.europa.eu/taxation_customs/vies/" target="_blank">VAT</a> check and <a href="http://abr.business.gov.au/" target="_blank">ABN</a> check), please <a href="https://support.pipedrive.com/en/contact-us" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005875565">contact support</a> for further assistance. </div>

Adding my VAT, ABN, or GST number to Pipedrive

When calculating the cost of your invoice, Pipedrive factors in three things:
<ul>
<li>The number of active seats in your Pipedrive company account – You will be billed by the number of seats you have and not users. Learn more about seats in <a href="https://support.pipedrive.com/article/what-is-the-difference-between-a-user-and-a-seat" target="_blank">this article</a>.</li>
<li>The subscription plan you are on (Essential, Advanced, Professional, or Enterprise) – Visit our <a href="https://www.pipedrive.com/en/pricing" target="_blank">pricing page</a> to know more about our plans and their prices.</li><li> The billing frequency – Being monthly or annual. Annual subscriptions are paid upfront for the entire year and come with a discount. Monthly subscriptions pay full price. For more information about the difference between monthly and annual billing, you can look at <a href="https://support.pipedrive.com/en/article/what-is-the-difference-between-annual-and-monthly-billing-in-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="360000860925">this article</a>.</li></ul>
<div class="support-note success primary">Note: Your currency and payment options will be determined by your location. Learn more about our payment methods in <a href="https://support.pipedrive.com/article/what-are-the-accepted-payment-methods-for-pipedrive" target="_blank">this article</a>. </div>

How is the subscription cost of the Pipedrive invoice calculated?

Taxamo is Pipedrive's official partner in certain countries.
If you see Taxamo on your invoice, this means you are in one of the selected Taxamo regions. We will ask you to confirm your country of residence when you enter your billing address in order to verify your Taxamo region. 
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/Screen_Shot_2019-09-09_at_6.04.32_PM.png" alt="Screen_Shot_2019-09-09_at_6.04.32_PM.png" width="600" height="311" data-image="14ny4h4pffty"></figure>
You will also see Taxamo rather than Pipedrive, as the provider of the invoice when looking at your invoices.
To see your invoices, you can go to <a href="https://app.pipedrive.com/settings/subscription" target="_blank">Billing &gt; Invoice history</a>. 
<div class="support-note success primary">Note: This action is only available to users with Billing access set up through <a href="https://support.pipedrive.com/article/global-user-management" target="_blank">User Management</a>. </div>

Why do my invoices say "Taxamo"?

As a subscription service, Pipedrive invoices are automatically paid the moment they are generated, using the billing information set for that company's Pipedrive account. If payment cannot be made using that billing information, the admin user will be informed and new billing information will need to be provided in order to prevent interruption of the Pipedrive service.

When does my Pipedrive invoice need to be paid by?

The vendor name that appears on the Pipedrive invoice will depend on the currency your company account is using to pay for its subscription. Companies paying in USD will have PIPEDRIVE INC appear as the vendor name. Companies paying in EUR will have PIPEDRIVE OU appear as the vendor name. Companies paying in GBP will have PIPEDRIVE UK LTD appear as the vendor name. For information on what payment methods are accepted in Pipedrive, click <a href="https://support.pipedrive.com/en/article/what-are-the-accepted-payment-methods-for-pipedrive" target="_blank" data-type="zendeskArticle" data-language="en" data-zendesk-id="115005023745">here</a>.

What vendor name will appear on my bank statements?

When an invoice in Pipedrive has been marked as past-due – meaning that Pipedrive has not been able to collect payment on it using the provided billing information – it has certain effects on the Pipedrive account in question. Since Pipedrive is a subscription-based service, access to Pipedrive is dependent on the timely payment of the company invoice. However, we recognize that issues occasionally arise with banks or with sorting out new billing information, so there is a grace period of thirty days to allow you to sort out any issues before you need to worry about interruption of your Pipedrive service. If issues cannot be sorted out in the timeframe, the Pipedrive service will be suspended. Don't worry, though: Providing new valid billing information will restore access to your Pipedrive account and allow you to continue with your business.

What happens when my Pipedrive invoice is marked as past-due?

Invoices from Pipedrive will be received by email, at the email address set by the admin user when providing billing information. 
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/billing%20contact.png" data-image="31505"></figure>
You can adjust this information by going to the <a href="https://app.pipedrive.com/settings/subscription">Billing </a>page; then, locate the Billing contact panel on the right-hand side of your screen and click on the pencil icon. Here, you will be able to update your billing details.

How will I receive my Pipedrive invoice?

<div class="support-note primary">
Note: This action is only available to users with billing access set up through <a href="https://support.pipedrive.com/article/global-user-management" target="_blank">User Management</a>.</div>
To view any past invoices in the company Pipedrive account, go to your <a href="https://app.pipedrive.com/settings/subscription">Billing</a> tab and select "Invoice history" in the top-right corner of your billing page.
<figure style="margin-left: auto; margin-right: auto; text-align: center;"><img src="https://kb-cms.pipedriveassets.com/Screen%20Shot%202021-03-10%20at%201.49.47%20PM.png" data-image="12663" width="362" height="288"></figure>
<div class="support-note primary">Note: The information displayed on past invoices can not be changed. Any changes made to your billing information will be reflected on all future invoices. </div>

How can I view my past Pipedrive invoices?

It is not possible to edit the content of any Pipedrive invoices retroactively. Any changes made to billing information will be shown on any invoices generated after those changes have been applied in Pipedrive.

Knowledge Base

Billing

Billing information

Your Pipedrive subscription plan

Invoices

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