<p style="text-align: justify">For step-by-step instructions on setting up and using Nova, see the related articles linked in <a href="https://support.pipedrive.com/en/category/nova/pipedrive-nova" target="_blank" rel="noreferrer noopener">this category</a>.</p>
<hr>
<h2 style="text-align: justify">Nova setup FAQ<a name="nova-setup-faq"></a></h2>
<h3 style="text-align: justify">Why do I have access to Nova without setting it up?<a name="why-do-i-have-access-to-nova-without-setting-it-up"></a></h3>
<p style="text-align: justify">Some companies have Nova access automatically enabled during a limited-time free access period. If your company is included, you’ll see Nova become available even though nobody turned it on for you. You get 14 days to try it and no setup is needed to start.</p>
<h3 style="text-align: justify">Can I start my own Nova free trial later?<a name="can-i-start-my-own-nova-free-trial-later"></a></h3>
<p style="text-align: justify">Yes. If your company’s automatic free access period ends before you’ve had a chance to use it, you can still start Nova on your own. Go to <strong>Settings &gt; Billing</strong> and add the Nova add-on to begin a new 14-day free trial. After the trial ends, Nova continues as a paid subscription unless you cancel it first.</p>
<h3 style="text-align: justify">How do I turn off Nova during my free access?<a name="how-do-i-turn-off-nova-during-my-free-access"></a></h3>
<p style="text-align: justify">If your company enabled Nova for you automatically, your Pipedrive admin can remove your access by unassigning your Nova seat in <strong>Settings &gt; Manage Users</strong>. If you started your own trial through Billing instead, you can cancel it yourself from the <strong>Settings &gt; Billing</strong>.</p>
<div class="support-note success primary"><strong>Note:</strong> Unassigning a Nova seat stops your access to Nova, but the Nova summary review and Nova meeting brief review activity types may still appear in your calendar afterward. Remove these manually in <strong>Settings &gt; <a href="https://app.pipedrive.com/settings/activity_settings" target="_blank" rel="noreferrer noopener">Activity types</a></strong>.</div>
<h3 style="text-align: justify">What happens when Nova‘s free access ends?<a name="what-happens-when-nova-s-free-access-ends"></a></h3>
<p style="text-align: justify">Your access to Nova is removed automatically. To keep using Nova, subscribe to the Nova add-on from the <strong>Settings &gt; Billing</strong>.</p>
<hr>
<h2 style="text-align: justify">Compliance practices FAQ<a name="compliance-practices-faq"></a></h2>
<h3 style="text-align: justify">Does Pipedrive use client data to train AI models in Nova?<a name="does-pipedrive-use-client-data-to-train-ai-models-in-nova"></a></h3>
<p dir="ltr" style="text-align: justify">Pipedrive does <strong>not</strong> permit third parties to use client data to improve or train AI models, nor do we use client data to train our models without your permission.</p>
<h3 style="text-align: justify">How is my data protected when processed by Nova?<a name="how-is-my-data-protected-when-processed-by-nova"></a></h3>
<p dir="ltr" style="text-align: justify">Nova uses the same technical and organizational measures as the other Pipedrive Services.</p>
<p dir="ltr" style="text-align: justify">For more information, see: DPA, Section 8 and Annex 2 (Technical and Organizational Measures): <a href="https://www.pipedrive.com/en/privacy/dpa">https://www.pipedrive.com/en/privacy/dpa</a> and our Trust Center: <a href="https://trustcenter.pipedrive.com/">https://trustcenter.pipedrive.com/</a></p>
<h3 style="text-align: justify">Which third-party AI providers does Pipedrive use to provide Nova?<a name="which-third-party-ai-providers-does-pipedrive-use-to-provide-nova"></a></h3>
<p dir="ltr" style="text-align: justify">Nova may use third-party AI providers in the provision and maintenance of services. </p>
<p dir="ltr" style="text-align: justify">Our list of sub-processors, including AI providers, can be found at: <a href="https://www.pipedrive.com/en/subprocessors">https://www.pipedrive.com/en/subprocessors</a></p>
<p dir="ltr" style="text-align: justify">Our providers are contractually prohibited from using your data to train their models. We maintain Data Processing Agreements (DPAs) with these providers, ensuring they adhere to the same level of data protection, privacy, and security that we commit to in our own DPA with you.</p>
<h3 style="text-align: justify">What data does the Nova feature access and process?<a name="what-data-does-the-nova-feature-access-and-process"></a></h3>
<p dir="ltr" style="text-align: justify">Nova securely analyzes your Pipedrive data and transcripts to deliver tailored meeting prep, recaps, and CRM updates. Nova accesses and processes Client Data, depending on which features are enabled. This may include Pipedrive CRM data, synced emails, calendar events, call recordings, meeting transcripts, and any other data the user chooses to sync with Nova.</p>
<p dir="ltr" style="text-align: justify">Data sent to third-party subprocessors is limited to what is necessary for the specific feature. </p>
<h3 style="text-align: justify">Where is my data processed and stored when using Nova?<br><a name="where-is-my-data-processed-and-stored-when-using-nova"></a></h3>
<p dir="ltr" style="text-align: justify">Client Data is hosted across seven AWS regions:</p>
<ul><li>EU (Frankfurt and Dublin)</li><li>UK (London)</li><li>US East</li><li>US West</li><li>CA (Montreal)</li><li>ASPAC (Sydney)</li></ul>
<p dir="ltr" style="text-align: justify">New accounts are routed to the nearest regional data center based on your location: EU for EU clients, UK for non-EU European, Indian, and EMEA clients, ASPAC for Asia Pacific (except India), CA for Canada and US for the rest of the world. External factors, such as IP mappings, may occasionally result in a different data center assignment.</p>
<p dir="ltr" style="text-align: justify">Nova uses sub-processors in various countries to deliver the service. International Data Transfer mechanisms, including Standard Contractual Clauses (SCCs), are in place where necessary. The specific sub-processors involved depend on which Nova features you use. The full sub-processor list, including services, transfer mechanisms, and locations, is available at<a href="https://www.pipedrive.com/en/subprocessors"> pipedrive.com/en/subprocessors</a>.</p>
<p dir="ltr" style="text-align: justify">Pipedrive’s support team is distributed globally, including in the US, to provide 24/7 coverage. When you contact support, a representative in another country may access your data to assist with your issue, which can constitute an international data transfer. For more information, visit our<a href="https://trustcenter.pipedrive.com/"> Trust Center</a>.<br></p>
<h3 style="text-align: justify">Do I need consent to record meetings with Nova?<a name="do-i-need-consent-to-record-meetings-with-nova"></a></h3>
<p dir="ltr" style="text-align: justify">By using Nova, as the meeting organizer, you’re responsible and accountable for ensuring compliance with applicable laws and regulations, including informing participants that Nova is active and obtaining their consent where required by law and respecting any participant’s request not to be recorded.</p>
<p dir="ltr" style="text-align: justify">Recording and transcription laws vary by jurisdiction. Several US states (not limited to, but including, for example, California, Florida, Pennsylvania, Maryland, Massachusetts and Washington) and a number of EU member states require participants’ consent before any recording or transcription begins. Some require consent from every participant, others require only one party’s consent. You’re accountable for honoring participants’ preferences.</p>
<p dir="ltr" style="text-align: justify">To help, Nova provides you with the option to request consent or offer an opt-out via email notifications sent to participants before the meeting. Nova can also generate a consent link and, when using the Nova AI Notetaker bot, always sends a message in the meeting chat upon joining.</p>
<p dir="ltr" style="text-align: justify">Participants or meeting hosts (depending on platform settings) can remove the bot at any time, which stops the recording. You remain accountable for honoring each participant’s preferences. For configuration details, visit the Nova <a href="https://app.pipedrive.com/nova/meetings/upcoming#/nova/settings/meeting" target="_blank" rel="noreferrer noopener">settings</a> page<br></p>
<h3 style="text-align: justify">Is my data shared with or accessible to other customers?<a name="is-my-data-shared-with-or-accessible-to-other-customers"></a></h3>
<p dir="ltr" style="text-align: justify">No. Pipedrive maintains strict tenant isolation throughout the Nova platform. </p>
<p dir="ltr" style="text-align: justify">For more information, see DPA, Annex 2 (Technical and Organizational Measures, <a href="https://www.pipedrive.com/en/privacy/dpa">https://www.pipedrive.com/en/privacy/dpa</a> and our Trust Center: <a href="https://trustcenter.pipedrive.com/">https://trustcenter.pipedrive.com/</a></p>
<h3 style="text-align: justify">How long does Pipedrive retain Nova inputs and outputs?<a name="how-long-does-pipedrive-retain-nova-inputs-and-outputs"></a></h3>
<p dir="ltr" style="text-align: justify">Nova follows Pipedrive’s standard data retention policies. For Client Data (your account data), the standard retention policy applies: data is retained for the duration of your subscription. After an account is closed, content is deleted within 180 days (60 days for free trial accounts). Server archival backups are kept for 90 days after that. If you need earlier deletion, our support team can process that within one month of your request. </p>
<p dir="ltr" style="text-align: justify">For specific processing: <br></p>
<ul><li dir="ltr"><p dir="ltr" style="text-align: justify">Meeting transcripts generated via the recording features are deleted by the recording service provider after processing is complete. </p></li><li dir="ltr"><p dir="ltr" style="text-align: justify">If you disconnect an email or calendar sync, the previously synced data is deleted immediately.</p></li></ul>
<p dir="ltr" style="text-align: justify">For more information, see Section 5.1 of our DPA, <a href="https://www.pipedrive.com/en/privacy/dpa">https://www.pipedrive.com/en/privacy/dpa</a></p>
<h3>What contractual terms govern AI features?<a name="what-contractual-terms-govern-ai-features"></a></h3>
<p dir="ltr" style="text-align: justify">Nova AI features are governed by Pipedrive’s existing contractual framework, including:</p>
<ul><li><strong>Terms of Service</strong> <a href="https://www.pipedrive.com/en/terms-of-service">https://www.pipedrive.com/en/terms-of-service</a></li><li><strong>Privacy Notice</strong> <a href="https://www.pipedrive.com/en/privacy">https://www.pipedrive.com/en/privacy</a></li><li><strong>DPA</strong> <a href="https://www.pipedrive.com/en/privacy/dpa">https://www.pipedrive.com/en/privacy/dpa</a> and</li><li><strong>Nova Supplemental Terms </strong><a href="https://www.pipedrive.com/en/terms-of-service-supplemental-terms#add-on-feature-pipedrive-nova">https://www.pipedrive.com/en/terms-of-service-supplemental-terms#add-on-feature-pipedrive-nova</a> </li></ul>
<p dir="ltr" style="text-align: justify">For more information, see Trust Center <a href="https://trustcenter.pipedrive.com/">https://trustcenter.pipedrive.com/</a> and the Legal Hub <a href="https://www.pipedrive.com/en/legal">https://www.pipedrive.com/en/legal</a></p>

Pipedrive Nova: FAQ

nova-setup-faq

why-do-i-have-access-to-nova-without-setting-it-up

Why do I have access to Nova without setting it up?

can-i-start-my-own-nova-free-trial-later

Can I start my own Nova free trial later?

how-do-i-turn-off-nova-during-my-free-access

How do I turn off Nova during my free access?

what-happens-when-nova-s-free-access-ends

What happens when Nova‘s free access ends?

Nova setup FAQ

compliance-practices-faq

does-pipedrive-use-client-data-to-train-ai-models-in-nova

Does Pipedrive use client data to train AI models in Nova?

how-is-my-data-protected-when-processed-by-nova

How is my data protected when processed by Nova?

which-third-party-ai-providers-does-pipedrive-use-to-provide-nova

Which third-party AI providers does Pipedrive use to provide Nova?

what-data-does-the-nova-feature-access-and-process

What data does the Nova feature access and process?

where-is-my-data-processed-and-stored-when-using-nova

Where is my data processed and stored when using Nova?

do-i-need-consent-to-record-meetings-with-nova

Do I need consent to record meetings with Nova?

is-my-data-shared-with-or-accessible-to-other-customers

Is my data shared with or accessible to other customers?

how-long-does-pipedrive-retain-nova-inputs-and-outputs

How long does Pipedrive retain Nova inputs and outputs?

what-contractual-terms-govern-ai-features

What contractual terms govern AI features?

Compliance practices FAQ

Pipedrive Nova FAQ

Knowledge Base

Pipedrive Nova FAQ

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