Knowledge Base

Knowledge Base/Billing/Your Pipedrive subscription plan/Can I delete my account?

Topics

Can I delete my account?

Steven Reinartz, November 13, 2024

Note: The account and data deletion methods discussed in this article are non-reversible. As such, use discretion when requesting these services.

You have several options if you want the data on your Pipedrive account to be completely deleted.

Canceling your account

If you don’t intend to use your account anymore, simply go through the standard cancelation flow.

When a paid Pipedrive account is closed, that account and its data are scheduled for permanent deletion within six months of the date of closure. Trial accounts will be deleted within 60 days of the date of closure as per our data retention policies.

Note: If you want to retrieve your trial account within the 60 days of the date of closure, please contact our support team for assistance.

Once you’ve canceled your account, you’re all set and don’t need to take any further action.

Deleting your account

If you want to delete your account data immediately, contact support and request a manual account deletion. Once deleted, the account will be removed from our system, meaning you won’t have access to it anymore.

Note: The manual deletion process can take up to 48 hours.

The start-over link

Use the start-over link if you want to delete your account data without closing your account.

The link will delete all deals, people, organizations, products, notes and files in your account. However, it won’t reset your account settings, such as pipelines, stages, custom fields, users, etc.

Note: This data will be erased permanently and you won’t be able to recover it.

Please note:

1. Only account settings admins can access the start-over link.

2. We recommend exporting your data before resetting or deleting your account, since it can’t be recovered once deleted.

Was this article helpful?

Yes