Facebook Messenger integration FAQ
No, currently the calling functionality is not supported by Facebook Messenger API.
Whenever a page is restricted from sending messages for platform policy reasons, an email clarifying the violation is sent to its support inbox. For any questions regarding the violation notification, try responding to that email.
Make sure that your Facebook page messaging functionality is enabled by navigating to your Facebook page's Settings > General.
The Messenger integration is free and available across all plans.
You can greet people before they send your page a message. Your greeting will appear in the chat window before a message is sent or in the About section of your Messenger for Business profile. To add or change the greeting message for your page, go to your Facebook profile and navigate to Page Settings > General > Messaging > Starting a Messenger Conversation.
Pipedrive's Messenger integration offers two visibility settings: private and shared mode.
- Private: If the user who installed the app sets the visibility settings as private, this means that only they will see conversations in the messaging inbox, receive new messages and can reply to conversations. Additionally, only they can link conversations to contacts, leads, or deals. Note that all conversations automatically synced with contacts, leads, or deals may be visible to other users, depending on their permissions.
- Shared: If the user who installed the app sets the visibility settings as shared, any other user can access and reply to conversations in the messaging inbox and receive new messages. They can also link conversations to contacts, leads, or deals. However, all conversations automatically synced with contacts, leads, or deals will be visible to other users depending on their permissions.
Due to its spamming policy, Facebook doesn't allow businesses to initiate conversations with its followers or prospects. Instead, and like most other messaging apps, it requires customers to send the first message. Luckily, Facebook provides plenty of opportunities for your prospects to contact your business via Messenger.
Only admin users in Pipedrive AND Facebook for Business can integrate Messenger with the messaging inbox.
Facebook allows you to broadcast your Messenger contact base via sponsored messages or message tags (an additional fee will be charged by Facebook).
Note that sponsored messages and message tags are currently not supported by Pipedrive. If you are interested in this functionality, please send us your feedback.
Any Pipedrive admin can uninstall the Facebook Messenger app.
Only the user who installed the Facebook Messenger app can change the app's visibility settings.
No. According to Facebook rules and API possibilities, you can only integrate Facebook Messenger for Business.