How can I cancel my paid Pipedrive account?
Cancelling a paid account
You can cancel a paid account by going to your Billing tab and selecting "cancel my subscription" at the bottom of the page.
The first step let‘s you review the data in your account and the features it comes with.
Submit a reason for leaving, then select ”continue to cancel.“
After that, you can choose to speak to our team about alternatives to cancelling, or click ”I‘m not interested, continue to cancel.”
The last step in the process is to fill out a brief questionnaire, then click ”cancel my plan.”
Cancelling an add-on
To cancel an add-on, click on "Manage add-ons".
Click “remove from plan” > “review purchase,” then in the next window click “confirm purchase.”
What happens after you cancel?
Once you have canceled, you‘ll receive an email confirming the cancellation of the subscription.
A yellow banner on top of the page in Pipedrive will confirm you canceled properly. Please follow the above steps and contact support if you don't receive an email.
We suggest exporting all of your Pipedrive data before closing your account. If you want to reopen your account again before it's permanently deleted, you can simply import your data back into Pipedrive.