You can cancel a paid account by going to your Billing tab and selecting Cancel my subscription at the bottom right of the page.
To cancel an add-on, select Manage add-ons, and check the box to unselect the add-on you want to cancel. Clicking on Review purchase should confirm the change.
Once you have canceled your subscription or add-on, you will be able to access your data and account until the end of your billing cycle. After that date, your subscription will no longer be active and access to your account be restricted. We suggest exporting out all of your Pipedrive data before closing your account. If you would like to reopen your account again in the future, you can simply import your data back into Pipedrive.
Once you have canceled, you will receive an email confirming the cancellation of the subscription. You will see a yellow banner on top of the page in PD confirming you canceled properly. Please follow the above steps and contact support if you still don't receive an email.