Knowledge Base

How can I cancel my paid Pipedrive account?

Jenny Takahara, February 27, 2023
Note: This action is only available to users with Account Settings access. If you are looking to cancel a trial account, please see our guide here.

You can cancel a paid account by going to your Billing tab and selecting "Cancel my subscription" at the bottom of the page.

To cancel an add-on, click on "Manage add-ons".

Click on "Remove from plan" and continue the checkout by confirming the subscription changes.

Note: Chat with our support team before canceling to discuss offers and solutions to keep your account open.

Once you have canceled your subscription or add-on, you will be able to access your data and account until the end of your billing cycle. After that date, your subscription will no longer be active and access to your account be restricted.

Once you have canceled, you will receive an email confirming the cancellation of the subscription. You will see a yellow banner on top of the page in Pipedrive confirming you canceled properly. Please follow the above steps and contact support if you still don't receive an email.

We suggest exporting out all of your Pipedrive data before closing your account. If you would like to reopen your account again before it's permanently deleted, you can simply import your data back into Pipedrive.

Note: Due to GDPR policies, we are obliged to permanently delete accounts that have been canceled for a period of six months. You can learn more about the permanent deletion of the accounts in section 9.2 of our Terms of Service.
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