Knowledge Base

When managing a team, there are times when you want certain users not performing certain tasks, whether it’s because of performance, redundancy, or just keeping team members focused on specific objectives.

You can choose which users can execute which tasks using permission sets.

While visibility groups in Pipedrive dictate what users in your account can see, permission sets dictate what users in your account can do.

Where to find it

To manage your permission sets, go to Settings > Manage Users > Permission sets. You can see the permission sets and the number of users under each set in this view.

Click “+ Permission set” to create a custom set of global, deal or campaign permissions.

Admin, regular and custom permissions

By default, admin-level permission sets can’t be changed, since they include every available permission in that category (i.e. Deal admins have every deal permission.)

Regular-level permission sets can be edited by clicking “...” > Edit next to a regular permission set.

The number of custom permission sets you can have depends on your Pipedrive plan.

Editing permission sets

Select a regular permission set and click “...”> “Edit” to open the available permissions.

Then click “Edit permission set” to select or deselect permissions, and confirm the changes with “Save.”

A pop-up will open after you save, and you can click “Manage users” to go directly to your users and access menu.

Permissions

There are five categories for permissions in Pipedrive, and each comes with there own rights and access they represent.

Note: Permissions for Insights visibility can be found in your global user permissions under visibility.

Permissions for adding/editing new items

There are specific permissions in Pipedrive that can block other users from creating or editing account data.