Knowledge Base

Setting up the Rotting feature
My deals are rotten! What do I do?
Will future activities make deals go rotten?

The Rotting feature

Breandan Flood, November 2, 2023

The Rotting feature gives awareness of deals that have been idle for too long. Once enabled and configured, your pipeline will visually notify you of any deals that have remained untouched for longer than the defined rotting period.

Setting up the Rotting feature

Note: Check out our Never forget a follow-up Academy course if you’re just getting started with Pipedrive.

To define rotting periods for your pipeline stages:

  • Go to the pipeline view and hit the pencil” icon.
Click the “Rotting in (days)” toggle. Define the number of inactive days after which a deal in this stage is considered rotten. Click the “Save changes” in the upper right.

My deals are rotten! What do I do?

You’ll know a deal has gone rotten by the red color on the deal tile in your pipeline view.

If your deal is rotten, you can restore it by:

  • Scheduling a new activity for the deal
  • Editing any details of the deal, such as custom fields, expected close date, value, etc.

Will future activities make deals go rotten?

The Rotting feature does not look at the next activity date, so any deal that has an activity scheduled far into the future can still go rotten.

In this situation, rethink what you consider for stages and activities in your company’s Pipedrive account:

  • If you set an extended rotting time (ex. 20 days) to accommodate activities far into the future, it can impact short-term goals and productivity
  • Likewise, if you set shorter rotting times, it can be difficult to manage and sort deals where the activities are due in the future

One helpful strategy can be to create multiple pipelines or stages based on how soon you want certain activities completed or deals closed.

Note: For more information about creating multiple pipelines you can check out this article, or read this piece for information about creating new stages.
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