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What happens to my billing when I add a user in Pipedrive?

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Breandan Flood, August 4, 2022

When you invite a user to join your Pipedrive account, that new user will occupy a seat in your Pipedrive account.

You can learn more about the difference between a billed seat and a Pipedrive user in this article.

  • If you add a new user and already have an open seat in your account, then that user will occupy that open seat. In this case, nothing in the account's billing information will change.
  • If you do not have an open seat in your account, adding a user will increase the billed seat count in your subscription. This means you will be billed immediately after the seat has been added to your account. The charge you see will be a prorated charge reflecting the time remaining in your current subscription cycle.

For example, if your monthly Advanced plan billing cycle started on November 1st and you add a second seat on November 15th, you will be charged on November 15th the pro-rated amount of the two weeks left of the current cycle for your second seat. On December 1st, you will be billed the total amount for two users on the monthly Advanced plan.

For more information on pricing, take a look at our pricing page.

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