Emails in leads
Pipedrive features two methods of managing your email conversations with your customers: email sync and Smart Bcc, both of which can be used to contact your leads from Pipedrive's Leads Inbox.
Composing emails from Leads Inbox
Once you click on a lead, you will then have the option to compose an email. In the lead detail view click "Email" and you can start writing your email.
You can view your previous emails from the leads detail view.
Linking emails to your leads
You can also link your existing emails to your existing leads. From your email composer, you can search for a lead to link your email by clicking on "Link to existing" on the right-hand side of the page.
If you would like your emails to link to deals automatically, you can do this by going to Personal preferences > Email sync.
If you use Pipedrive's Smart Bcc feature, this also works with leads. You can read more about Smart Bcc in this article.
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