For salespeople, an efficient calling workflow is essential for saving time and reaching targets. With Pipedrive's built-in Caller feature, you will be able to directly click and make calls to your customers without leaving the Pipedrive web-app, as well as automatically log all of the calls as activities for effortless reporting.
To set up the Caller for your company account, you can go to Tools and apps > Calling. Here, you can set up Company, Users, and Personal calling settings.
Manage calling credit and calling settings for your company Pipedrive account
Enable Caller permission for users in your company
Set up your personal calling settings and connect your number with Caller. You will be asked to verify your phone number through a validation call.
You can learn more about how to configure your Caller in this article.
What if the number I'm calling to has an extension?
To call a number with an extension, entering a 'w' in the number will allow you to add a delay when dialing. Each 'w' added to the number will add a 0.5 second wait.
For example, if you want to call to the number (212)-212-2233, extension 2121, you would save the number as (212)-212-2233wwwwww2121 in Pipedrive so the Caller feature knows to wait for three seconds before dialing the extension number.
Once you've clicked on a listed phone number, you will see a window open that will allow you to adjust the country code, phone number, calling method and call from options of your phone call.
- Calling method
You can choose to call with your computer if you have another calling integration set up or call with the Caller feature. If you choose to call with the Caller feature, you can either call directly from the Pipedrive web-app or transfer the call to your mobile device.
- Call from
If you have more than one phone number linked to your personal account, you will have the option to choose the one you want to call from. You can add multiple phone numbers to your account by going to Settings > Calling > Personal > Connected numbers.
When the call settings have been adjusted accordingly, you can hit the Start call button to initiate the call.
When the call has connected a notes panel will appear for you to leave notes during your phone call.
After the call has ended, you will be prompted to choose from a list of call outcomes and what to log your call as.
- Call outcome
The results of your call. The call outcome options can be set up by an Admin user under Settings > Calling > Calling outcomes.
- Log call as
Assigns an activity subject to the logged call. You will be able to log your call as either a new activity or as a preexisting activity planned for that contact person.
If you want to be prompted with a new activity window after logging the current call, you can check off Schedule a follow-up activity.
Where can I see my logged calls?
The saved call will be logged as an activity under the contact person and will always be marked as done. From the contact detail page, you can listen to the recording of the call if call recording was enabled, and also download the recording as an audio file by clicking on the '...' button next to the recording.
The calls made through the Caller will behave like normal activities for reporting purposes. You can read more about reporting with our Insights feature in this article.