Base de connaissances

Lorsque vous gérez une équipe, il y aura des circonstances où vous ne voudrez pas que certains utilisateurs effectuent certaines tâches, pour réduire les risques d'erreur ou de duplication de la charge de travail d'un utilisateur. C'est justement pour vous permettre de définir les privilèges de vos utilisateurs selon leur catégorie que Pipedrive met à votre disposition les Ensembles d'autorisations.

While visibility groups in Pipedrive dictate what users in your account are able to see, permission sets inform what actions that certain groups of users are allowed to perform within Pipedrive.

Managing permission sets and adding users

To manage your permission sets, go to Settings > Manage Users > Permission sets. You can see the permission sets, descriptions, and number of users under each set under this view.

The level of customization you are able to add to your Permission Sets is set by which Pipedrive plan your account is currently on.

• Les abonnements Essentiel et Avancé comprennent deux ensembles d'autorisations : Utilisateur administrateur et Utilisateur standard. The Regular User permission set can be fully customized.
• L'abonnement Professionnel comprend trois ensembles d'autorisations : Utilisateur administrateur, Manager et Utilisateur standard. Both the Manager and Regular User sets are fully customized.
• L'abonnement Entreprise comprend davantage d'autorisations : des ensembles d'autorisations personnalisés en plus des ensembles mentionnés précédemment. Tous les ensembles d'autorisations sont entièrement personnalisables, sauf l'Utilisateur admin.

Select the permission set to see which permissions are enabled and add or remove users from that permission set. Regular, manager, and any custom sets can be fully customized, while admin users will always have all permissions enabled. New users added to your company account will be a regular user by default.

Click the edit (pencil) or "..." (more) icon to enable or disable permissions for that permission set.

Admin Users in the Pipedrive account are able to perform any action and view all items in the company Pipedrive account.

Permissions

Any user in a different permission set will be limited in what they are able to do or see, based on the following parameters:

Data management

• Add custom fields—Users will be able to add custom fields.
• Edit custom fields setup— Users will be able to edit custom fields.
• Delete custom fields— Users will be able to delete custom fields.
• Import data— When on, users can import data — like deals, contacts, products, or activities — into Pipedrive.
• Set up lead/deal labels—Users will be able to add, edit, and delete deal, contact and lead labels. Please be aware that whether this permission set is selected or not, regular users can always assign labels.
• Bulk edit items—Users will be able to use the bulk edit function in the List View.
• Export data from list views— Users will be able to export data from Pipedrive using the Export data option in any List View.

Internal sharing

• Share filters with other users— Users will be able to share their filters with other users.
  
• Edit shared filters of other users—Users will be able to make changes to shared filters.

External sharing

• Create Insights dashboards as public links—This allows for users in this permission set to create sharable Insights links.

Email

• Use email tracking—Users will be able to use the open tracking and link tracking functionality with their email sync.

Visibility

• See other users' statistics— Users will be able to see the statistics of other users in the company account under the Insights tab.
• See company's statistics— Users will be able to see general company statistics under the Insights tab.
• See other users' names— Users will be able to see the names of other users in the account.
• See the number of deals and value sum in pipelines and deal list views—Users will be able to see the total number and value of deals by stage and pipeline.
• See all items of other users they follow— Users will be able to view the items owned by users they are following.
• See the names of items and users they can't access— Users will be able to see the names of items they do not have visibility of. These items will show as "(hidden)" if the permission is off.
• Change the visibility of items— Users will be able to change the visibility of specific items in Pipedrive.

Activity

• Delete activities— Users will be able to delete activities.

Deal

• Delete deals— Users will be able to delete deals.
• Convert deals to leads— Users will be able to convert deals to leads. The "Delete deals" permission will also need to be enabled since converting a deal to a lead will act as deleting the deal.
• Merge duplicate deals— Users will be able to merge deals.
• Edit deals won/lost date— Users will be able to edit a deal's won or lost date. These fields are important for maintaining accurate statistics.

People

• Merge duplicate people— Users will be able to merge people contacts.

Organization

• Merge duplicate organizations—Users will be able to merge organizations.

Product

• Add products— Users will be able to add products to the products catalog.
  
• Edit products— Users will be able to edit products.
• Delete products
• Delete product variations

Admin

• See Security Dashboard— This allows for users in this permission set to see user access and security-related activities in your Pipedrive account.

Tools

• Create workflow automations— Users can create workflows with the workflow automation feature.
  
• Access their own API token—Users will be able to access their own API token.
  
• Add leads in Prospector— Users can add leads from Prospector to the Leads Inbox.
• Add and import Sales Docs templates— Users can create templates or import them from a synced drive.