Knowledge Base

Why are emails not showing on the detail view of the deal?

Jenny Takahara, April 3, 2024
Note: The email sync feature is only available on Advanced and higher plans. For more information about the features of different Pipedrive plans, check out this article.

If the email is showing on the detail view of the person but not on the detail view of the deal, it is likely because the email has not yet been linked to the deal.
To link the email to the deal, go to your Pipedrive inbox, click on the email thread and click "Add new deal" to link it to a deal.

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