Knowledge Base

Knowledge Base/Billing/Billing information/Why do I need to re-s...

Why do I need to re-submit my payment details for subscription renewals? (India)

Yssel Salas, March 13, 2023
Note: Adding and updating billing information can only be done by admin users.

From October 1st, 2021, the Reserve Bank of India (RBI) e-mandate directive took effect for recurring payments using India Bank Cards.

This means that customers who are using cards issued by a bank in India and are paying over ₹15,000 (INR) for their subscription renewal will need to log in to Pipedrive and manually re-enter the billing details to get the transactions successfully processed.

To do this, go to your billing tab and edit your billing details by clicking on the pencil icon. If you experience any difficulties when re-submitting your details, don't hesitate to contact our support team.

Note: If you need further information about the e-mandate, please reach out to your bank.
Was this article helpful?



Related articles

Got any questions?

Contact us