Note: The Email Sync feature is one of the many useful features of Pipedrive’s Gold plan. To learn how to switch plans, click here.
If you find that the emails in your email client are not archived when you archive them within your connected Pipedrive account, there may be a few possible things to investigate:
- Make sure that your email sync is still currently active. If not, reconnect your account by clicking the Reconnect button found in the Email integration section of your Settings.
- Make sure that the correct email account is connected to your account's Email Sync. If you find that the incorrect account is synced, simply Disconnect and then provide the credentials to sync the correct account.
- If your Email Sync is currently active with the correct account, look towards the Archive in my email client when archiving in Pipedrive setting. If that option is set to No, and you wish for emails to be archived in your email client when they are archived within Pipedrive, select Yes.