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How can an admin change a user's email address?

What happens if a user signed up for Pipedrive with the wrong email address? How can it be changed?

For security reasons, Pipedrive is unable to remotely change the email address associated with a Pipedrive account.

Fortunately, admin users are able to make those changes on their own:

  1. Navigate to Settings > Users
  2. Click the user that you want to edit. A new screen opens, where you can edit the user's name and email.

  3. Edit the email address.
  4. Click Save to save the new email address.


Note - If the email address you're trying to add has ever been used to sign up for a separate Pipedrive account, you will not be able to update their email address, for security reasons.

Instead, all you can do is add a new user with the email address you want to change, and then de-activate the older user.