Q: Are there any limits to upgrading and downgrading between plans?
A: The Admin Users of the account can easily switch between the tiered Pipedrive plans. When moving between plans, any unused balance from the previous subscription will be provided back to the account as a prorated credit, to be used for any future invoices. Switching between plans can be done at any time in the billing cycle by going to Settings > Billing > Change plans.
Q: I have an "old" price that is cheaper than the advertised amount. If I find the Gold plan isn't for me, can I go back to my 'old' plan later?
A: You can change between plans, but any changes in plan will update the cost to the current cost of that plan, not the previous cost you may have been on.
Q: Does everyone using our Pipedrive account need to be on the same plan?
A: As subscription plans are for the Pipedrive company itself — and not for each of the users — then the entire company account will be on either the Silver, Gold, or Platinum plan. For example, you’d like to use the productivity-enhancing features of the Gold Plan, all of the users on your account will be upgraded to that plan as well.