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Support Center

Can I view the Mail tabs of any of the other users in Pipedrive?

Much like one's own email inbox, the Mail tab of Pipedrive is a feature that provides privacy to its user. Each user's Mail tab is unique, and contains the information that they wish to belong there — either through the Email Sync or the Smart Email BCC — and remains private and separate from other users in the company Pipedrive account.

If a user wishes to share emails in Pipedrive, they are able to adjust an email's visibility to Shared.
When an email is marked as Shared, any user in the Pipedrive account that has the visibility permissions to see the deal and contact associated with that email will also then be able to view that email in Pipedrive.
If an email is marked as Private, no other user in the Pipedrive account will be able to view it.


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