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Knowledge Base

What are the calling rates when using the Caller?

We use Twilio to power our Caller feature. The calling rates you are charged will depend on the country you are in as well as the country you are calling to. On top of the calling rates, you will also be charged the recording and storage fees for any calls you choose to record and store in Pipedrive. For more information on calling rates, you can check Twilio's pricing page and Twilio's Programmable Call Recording page

Call rates per minute while using the Caller feature will be the sum of a few factors: 

  • Voice minutes (Local calls) charge
    The price per minute of this charge will vary based on the country you are calling from and the country you are calling to. To find the rates for the specific calls you are making, check Twilio's pricing page and filter for your country. 
  • Browser/App calling charge
    This counts as a "connection fee" and will be charged at $0.004 per minute. 
  • Recording charge
    Users who choose to record phone calls will be charged at $0.0025 per minute.
  • Storage charge 
    Storing call recordings will cost $.0005 per minute per month.

 


Example 1: Calling from USA > USA 

  • Voice minutes charge: $0.0130 per minute 
  • Browser/App calling charge: $0.0040 per minute
  • Recording charge: $.0025 per minute
  • Storage charge: $0.0005 per minute


Total:
$0.0130+ $0.0040 + $0.0025 + $0.0005 = $.020 per minute. 

 


Example 2: Calling from USA > Brazil 

  • Voice minutes charge: $0.022 per minute 
  • Browser/App calling charge: $0.0040 per minute
  • Recording charge: $.0025 per minute
  • Storage charge: $0.0005 per minute


Total:
$0.022+ $0.0040 + $0.0025 + $0.0005 = $.029 per minute. 

 

 

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