Knowledge Base

We use Twilio to power our Caller feature. The calling rates you are charged will depend on the country you are in as well as the country you are calling to. On top of the calling rates, you will also be charged the recording fee for any calls you choose to record in Pipedrive. For more information on calling rates, you can check Twilio's pricing page and Twilio's Programmable Call Recording page.

Call rates per minute while using the Caller feature will be the sum of a few factors:

• Voice minutes (local calls) charge
  The price per minute of this charge will vary based on the country you are calling from and the country you are calling to. To find the rates for the specific calls you are making, check Twilio's pricing page and filter for your country.
• Browser/App calling charge
  This counts as a "connection fee" and will be charged at $0.004 per minute.
  
• Recording charge
  Users who choose to record phone calls will be charged at $0.0025 per minute.

Example 1: Calling from USA > USA

• Voice minutes charge: $0.0130 per minute
• Browser/App calling charge: $0.0040 per minute
• Recording charge: $.0025 per minute

Total: $0.0130+ $0.0040 + $0.0025 = $.0195 per minute.

Example 2: Calling from USA > Brazil

• Voice minutes charge: $0.022 per minute
• Browser/App calling charge: $0.0040 per minute
• Recording charge: $.0025 per minute

Total: $0.022+ $0.0040 + $0.0025 = $.0285 per minute.