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Full Email Sync and Gold Plan Features - FAQ

Q: How does the email integration work and why is a company called Nylas mentioned in the setup process?

A: We offer email integration by partnering with an email integrations provider called Nylas, a trusted specialist in doing email integrations. We chose to partner with Nylas because of their technical capabilities and a good reputation. Together with Nylas we can offer an easy-to-use service that keeps our customers sensitive data safe and secure. Neither Nylas or Pipedrive has access to the contents of your emails.

Q: Which email providers are compatible with Email Sync?

A: Gmail and Google Apps, Yahoo! Mail, Microsoft Exchange (ActiveSync), Outlook.com (aka Hotmail), iCloud (aka MobileMe or DotMac), Any custom account syncing via generic IMAP, AOL Mail, FastMail, GandiMail, GMX, Mail.ru, Yandex.Mail, GoDaddy Mail, Hover.com, Namecheap, Bluehost, Soverin, Zimbra, 123-reg, 126, QQ Mail, Aliyun (Alibaba Group), Netease 163 (China), Yeah.net, 139.com (China)

Q: How can I sync my Outlook if I have 2FA (Two Factor Authentication) enabled?

A: If you have 2FA enabled on your Outlook account, Outlook recommends you follow these steps to log in and sync your account with Pipedrive.

Q: Are my contacts and calendar going to be synchronised as well?

A: No. This new feature synchronises only your emails. Contacts and calendar events connected to your email client are not automatically carried over to Pipedrive. If you use Google Contacts or Google Calendar though, please consider integrating them with your Pipedrive account, as per the following instructions: Google Integrations.


Q: Does Full Email Sync signature support html and can it display images, logos, etc?

A: Yes, you can add an edit an email signature by clicking the signature button in the bottom right of the email composer within Pipedrive. Once you've added your first signature, this will stay with every email unless you change in by clicking the same button in the email composer.




Q: Can I send mass emails with Full Email Sync?

A: Full Email Sync is about syncing personal 1-on-1 emails and Pipedrive and is not a way to send emails in bulk. There are several integrations on our integrations page including Mailchimp that help to connect Pipedrive and your email marketing efforts.


Q: Does Full Email Sync support email templates?

A: It does indeed! To get started, click on the 'Templates' button in the email composer. For more information, see here.


Q: Is there a search function in the new email sync?

A: Email search is is available for searching by subject and contact. Searching by email content is also being worked on for future release.