For salespeople, an efficient calling workflow is essential for saving time and reaching targets. Pipedrive offers several options for you to easily make calls from the web app or on the go with our mobile app.
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<h2>
<a name="caller"></a>Caller</h2>
<div class="support-note primary">
Note: Starting October 6, 2022, the Caller feature is no longer available for new customers. For customers on the Professional, Power or Enterprise billing plan (who signed up or upgraded before October 6, 2022) the Caller feature is being removed in phases leading up to December 31, 2023. After this date, Caller will no longer be available. Explore over 30 calling integrations on our <a href="https://www.pipedrive.com/en/marketplace/apps/phone-solutions?utm_source=kb&amp;utm_medium=banner&amp;utm_campaign=caller" target="_blank" rel="noreferrer noopener">Marketplace</a> for alternative solutions to Caller.
</div>
Pipedrive's built-in <a href="https://support.pipedrive.com/hc/en/articles/360001990917-Caller-" target="_blank" rel="noreferrer noopener">Caller</a> feature enables you to make, record and store calls directly from the Pipedrive web app by clicking on your contact's phone number. Valid phone numbers added to deals, people, organizations and even <a href="https://support.pipedrive.com/article/caller-for-leads" target="_blank" rel="noreferrer noopener">leads</a> can use this function. Any calls that you make will automatically be logged as <a href="https://support.pipedrive.com/hc/en/articles/207344415-Activities" target="_blank" rel="noreferrer noopener">activities</a> and are trackable in your reports.
The cost of your calls depends on your location and the location of the receiver. In this <a href="https://support.pipedrive.com/hc/en/articles/360002084738-What-are-the-calling-rates-when-using-the-Caller-" target="_blank" rel="noreferrer noopener">article</a>, you can read about Caller rates. 
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<h2>
<a name="callto-syntax-make-voip-calls-from-pipedrive"></a>Callto Syntax: Make VOIP calls from Pipedrive</h2>
<div class="support-note primary">
Note: The configuration of this action is only available to admin users.
</div>
 If you use an external app such as Skype, Link, or many other SIP-based phone systems to make your calls, you can do this from Pipedrive by setting up a "Callto" syntax under your default calling settings. Clicking on your contact's phone number within Pipedrive will prompt the app to open, allowing you to make your call.
<figure><img src="https://kb-cms.pipedriveassets.com/Screen_Capture_on_2020-09-01_at_10-54-12.gif" alt="Screen_Capture_on_2020-09-01_at_10-54-12.gif" width="1043" height="791"></figure>
If you would like to learn more about the Callto Syntax and how to set it up, you can read this <a href="https://support.pipedrive.com/hc/en/articles/207449505-Callto-Syntax-Make-VOIP-calls-from-Pipedrive" target="_blank" rel="noreferrer noopener">article</a>.
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<h2>
<a name="mobile-app"></a>Mobile app</h2>
Pipedrive's iOS and Android mobile apps will allow you to make and log calls directly from your mobile device. This gives your team the ability to make calls on the go and speed up your sales process. 
IOS
<ul>
<li>
Making calls To make calls from your iOS device, click on the green phone icon next to the listed number when you have a deal or contact person's page open. </li>
<li>Call logging Once calling logging is enabled, you will be prompted to log outgoing phone calls as activities as soon as the call is over.</li>
<li>Caller ID Caller ID in the IOS app shows the caller and linked organization name as long as the number exists in your Pipedrive account under a contact person. </li>
</ul>
 For more detailed information on the specific functionality and settings of the IOS app, you can read this <a href="https://support.pipedrive.com/hc/en/articles/360001535578-Calling-and-Logging-calls-in-the-Mobile-App#C1" target="_blank" rel="noreferrer noopener">article</a>.
<figure><img src="https://kb-cms.pipedriveassets.com/Calling.gif" alt="Calling.gif" width="347" height="600"></figure>
 Android 
<div class="support-note primary">
Note: To make calls from an Android device, you will first have to enable calling from the Pipedrive mobile app. You can learn how to enable calling <a href="https://support.pipedrive.com/hc/en/articles/360009848578" target="_blank" rel="noreferrer noopener">in this article</a>. </div>
<ul>
<li>
Making calls: To make calls from your Android device, you can go to your deal or contact's detail page and press the phone icon.
</li>
<li>Logging calls: By enabling call logging, you can log both incoming and outgoing calls as activities. Your outgoing calls can be logged from both inside and outside of the Pipedrive app.</li>
<li>Caller ID: Enabling caller ID will allow you to see the caller name, company and deal information on your screen as long as the number exists in Pipedrive under an existing contact person.</li>
<li>
Missed Calls: Any missed calls from existing contacts will leave a Missed Call Notification, with the options to "call back" or "add activity" to schedule a call for a future date.
</li>
</ul>
 
<figure><img src="https://kb-cms.pipedriveassets.com/android_calling_.gif" alt="android_calling_.gif" width="350" height="696"></figure>
For more detailed information on the specific functionality and settings of the Android app, you can read this <a href="https://support.pipedrive.com/hc/en/articles/360001535578-Calling-and-Logging-calls-in-the-Mobile-App" target="_blank" rel="noreferrer noopener">article</a>.
<hr>
<h2>
<a name="web-to-mobile"></a>Web-to-mobile</h2>
<div class="support-note primary">
Note: When using Web-to-mobile, the calls you make will be charged on your usual phone bill.
</div>
 Web-to-mobile allows you to start a call on your mobile device directly from your Pipedrive web app, with just a few clicks. 
In order to use our Web-to-mobile feature, you will need to have the Pipedrive app installed on your device. Once it is set up, when starting a call you will receive a notification from the Pipedrive mobile app on your mobile device telling you that the call has been initiated from your web app. Once you click on the notification, you will see the option to continue the call on your mobile device. 
<figure><img src="https://kb-cms.pipedriveassets.com/web2mobile_gif.gif" alt="web2mobile_gif.gif" width="850" height="419"></figure>
For more detailed information on the Web-to-mobile feature and how to set it up with your device, you can read <a href="https://support.pipedrive.com/hc/en/articles/360010069138-Web-to-mobile-calling-" target="_blank" rel="noreferrer noopener">this article</a>.
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<h2>
<a name="marketplace-apps"></a>Marketplace apps</h2>
The <a href="https://marketplace.pipedrive.com/apps/phone-solutions" target="_blank" rel="noreferrer noopener">Pipedrive Marketplace</a> also offers phone solution integrations with many third-party apps. Below you can view our most popular marketplace calling solutions.
 Most popular apps:
<ul>
<li>
<a href="https://marketplace.pipedrive.com/app/kixie/7bcfb40c24a0bb36?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Kixie</a> Make/receive phone calls from Pipedrive and automatically log and track completed calls. </li>
<li>
<a href="https://marketplace.pipedrive.com/app/aircall/4405a4d0c182fc98?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Aircall </a>Make/receive phone calls from Pipedrive and automatically log and track completed calls. </li>
<li>
<a href="https://marketplace.pipedrive.com/app/toky/68f6344a2f76014d?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Toky </a>Sync contacts and leads from Pipedrive to Toky and log calls made from Toky in Pipedrive.</li>
<li>
<a href="https://marketplace.pipedrive.com/app/just-call/d401831fa27bdb38?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">JustCall </a>Make/receive phone calls and SMS messages from Pipedrive. Log and track completed calls and messages.</li>
<li>
<a href="https://marketplace.pipedrive.com/app/circle-loop/199f691312c4a56d?utm_source=support_center&amp;utm_medium=mktplace_article&amp;utm_campaign=pop_categories" target="_blank" rel="noreferrer noopener">Circleloop</a> Sync Pipedrive contacts make calls from your Pipedrive account and log calls automatically. </li>
</ul>

How can I make calls in Pipedrive?

caller

Caller

callto-syntax-make-voip-calls-from-pipedrive

Callto Syntax: Make VOIP calls from Pipedrive

mobile-app

Mobile app

web-to-mobile

Web-to-mobile

marketplace-apps

Marketplace apps

Knowledge Base

Caller

Got any questions?