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Support Center

What is the difference between a User and a Seat?

A Pipedrive subscription is like a bus — in that it helps your company get to where it needs to go — and that it is made up of specific people occupying seats to get there. 
A bus may have thirty seats, but only four people riding at this moment. In Pipedrive, these riders can leave the bus or be invited to come aboard at any time. 

Within Pipedrive, those riders are your users — your account can have more seats than users, but each user will always occupy a seat in your account.
As Pipedrive subscriptions are calculated based on the number of active seats, you can choose the size of your bus, and how many people are riding the bus at any time. 

When you deactivate a user in your company account, you will be given the option to keep or remove the seat.
If you keep the seat, you can easily replace the deactivated user with a new user without any updates to your billing. If you choose to remove the seat, your billing will be updated automatically, and the amount for the remaining time in that billing cycle will be added to your account as a credit. To learn how to deactivate a user, click here

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