Knowledge Base

When you are working with workflow automations, you often have a lot going on in the background, and it can be difficult to keep track of everything your workflows are doing.

With the automation history feature, you will be able to view a record of the actions your automations have performed in your account.

Where to find your automation history

To navigate to your automation history, go to Settings > Workflow Automations > History.

You can also view a specific automation’s history by clicking “...” to the right of any given workflow:

What is the status of your workflow?

When viewing your workflow executions, there are four possible statuses that you might see:

Status	When is it shown?
	All workflow steps were executed successfully.
	A workflow step failed when trying to be executed (e.g., action failed due to lack of permissions or connectivity issues).
	A workflow step is pending execution – this is very common when a delay step is added (e.g., on the first day of a three-day delay). This can also be normal when a workflow takes a bit longer to be processed (e.g., an email being sent).
	An execution cannot be processed, but not because of a failure with the workflow. This is typically caused by: A condition step in a workflow that was not met Too many workflow executions in a short window of time, which triggers our system protection limit A workflow with a delayed action was deactivated before the action could be completed

How to check the details of a given workflow’s execution

Once you are in the automation history tab, you can click on any of the listed executions to see a timeline detailing the steps performed for the automation, as well as timestamps for when these steps occurred:

And in the case of a failed or stopped automation, you will be able to see where the automation stopped:

If you click on that step, the sidebar view will show what caused the failure:

As well as which conditions were recognized successfully if multiple conditions are being considered:

In this example, the first condition was not satisfied and shows as false. The second condition, however, shows as true, meaning the automation was able to run successfully.

Reasons for workflow failures

There are a variety of reasons why you may experience errors related to your workflows, which can be explained in your automation history:

In the case of some errors, you will be able to verify the source of the error by checking the data in your account.

For example, if you receive the error FailedUserInactive, you can check your manage users settings to verify that the user in question is inactive.