Live Chat: troubleshooting desktop notifications
If you aren’t receiving desktop notifications as expected when using the Live Chat feature, here are some common causes and simple steps to fix it.
Pipedrive issues
Here are some common issues in Pipedrive that can impact desktop notifications.
Situation | Explanation | Results |
You are set to online with a conversation open | You have the Pipedrive web app open and are working directly in a Live Chat window | No desktop notifications will appear for that specific conversation |
You are set to offline | You are designated not to receive new messages from existing chats | No desktop notifications will appear for any conversation |
You have desktop notifications off | You haven't gone into your notification settings and checked the box for desktop notifications | No desktop notifications will appear for any conversation |
If you've changed your settings and notifications are still not appearing, refresh your page and allow several minutes for the updates to save.
Browser settings
Here are some of the most common browser issues that can impact desktop notifications.
Situation | Explanation | Solution |
Browser not running | For most browsers, the browser application needs to run for a notification to appear. | Close and reopen the browser window, check developer tools for errors |
The browser does not support notifications | Some browsers may not support notifications. | We recommend using Google Chrome or Firefox, since both support desktop notifications |
Notifications are disabled in the browser | For some browsers to show desktop notifications, they must be enabled manually. | Check your browser settings to see if notifications need to be toggled on |
Enabling desktop notifications
For Macs
Click the vertical “...” in the top right corner of your Chrome window, then go to Settings > Privacy and Security > Site settings > Notifications.
There you’ll see a few settings:
- Default behavior – You can choose the default behavior for notifications in your browser. Select "Sites can ask to send notifications" if you want all web pages in Chrome to have this option.
- Not allowed to send notifications – Click “Add" to designate URLs that can’t send desktop notifications
- Allowed to send notifications – Click “Add" to designate URLs that can send desktop notifications
For Windows
Go to Settings > System > Notifications & actions and toggle “Get notifications from apps and other senders” on.
Once that's on, you can scroll down and toggle specific web pages “on,” including Google Chrome.
Do not disturb
Most systems have a “Do not disturb” setting to prevent you from receiving desktop notifications when enabled.
For Macs
Go to System settings > Focus > Do Not Disturb.
If you’ve set up a schedule and it’s toggled “on,” you won’t receive notifications during that set time, unless a specific person or app has been specified.
For Windows
Go to Settings > System > Focus assist.
Under Automatic rules, you can check which circumstances are set for do not disturb, including certain time frames or apps being active.
Reset your notifications
If you did not find the solution to your notifications issue above, you should reset your notifications.
First, go to your Chrome notification settings, click “Add” under Not allowed to send notifications and paste your Pipedrive URL ([yourdomain].pipedrive.com.)
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